Reprise Financial Reviews 

25,941
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 7,307 reviews, reviewers overwhelmingly had a great experience with this company and felt truly supported throughout their financial journey. Customers frequently praise the staff for being exceptionally helpful, polite, and professional throughout the entire loan process from beginning to end. People often note the fast payouts, easy application procedures, and knowledgeable agents who make everything simple, pleasant, and completely stress-free. Some reviewers were not happy with the communication, mentioning that different customer service representatives provided conflicting information and unorganized support during interactions. A few people also noted frustrating difficulties with delayed funds arriving in their bank accounts or unexpected high interest loan terms.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professional, courteous, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the knowledgeable,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the application process... See more

Service

Consumers find service to be positive, highlighting fast and easy assistance that helps them secure loans... See more

Payment

Customers expressed satisfaction and appreciation regarding the payment process, frequently highlighting fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was courteous and polite and answered all my inquiries regarding my loan. Even though my credit score was a little low Reprise approved my loan with an adequate interest rate.

Company replied

Rated 5 out of 5 stars

It is never an easy feat to declare you need financial help, but every single interaction I have had with every staff member here has been a delight and not an ounce of judgment given. I can say that... See more

Company replied

Rated 5 out of 5 stars

The application was easy to follow When I needed help with the photo a very nice staff was there to help me. They were knowledgeable professtional They even reseach for me how to qualify for a few... See more

Company replied

Rated 5 out of 5 stars

At first I was not happy, due to the problem with logging in. After speaking with the Fifth person to correct the issue, they gave me the direct email address to email all my documents! The very next... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Financial Institution
  4. Loan Agency

Written by the company

We were founded in 2012 with the belief that more people want a simple and reliable way to take back their finances or to get the funds they need for life’s unexpected events, emergencies, bill consolidation and much more. Reprise has funded over 2.7 billion dollars in loans to date which are served by our best-in-class customer service team members. In 2022, we rebranded as Reprise Financial as a symbol of this renewed commitment to our customers. In addition to being the best source for personal loans up to $25,000, we offer consumers financial tips and credit education so that they can take back control of their finances and gain not only the funding they deserve, but also financial knowledge and health along the way. Simple.Reliable.Reprise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

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4.7

All reviews

(25,941)

7,254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely Professional Experience

It was a pleasant experience to work with Reprise Financial. The whole process was done in 24 hours.
All the agents I spoke to were extremely professional especially Jessica.

17 September 2026
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Reply from Reprise Financial

We're so glad to hear that you had such a positive experience with us! Thank you for sharing your kind feedback.

Rated 5 out of 5 stars

Taking the weight off my shoulders

Thank you so very much for making this easy. I was happy to get out of a jam, and you made this possible. Thank you for coming through at a clutch time. The stall was very polite and professional. Excellent customer service.

18 September 2026
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Reply from Reprise Financial

We are so happy to hear about your positive experience with us!

Rated 3 out of 5 stars

The grip of the interest rate

I liked it the way Reprise said they could have your money within 24 hrs.I disliked that after going through the process it was impossible for that to happen! Then your first month payment credit is a hassle to get approved for .The interest rate is phenomenally high!

12 September 2026
Reprise Financial logo

Reply from Reprise Financial

We apologize for your frustration and appreciate you bringing your concerns to our attention. A member of our management team reached out but was unable to make contact with you. At your convenience, please call us at 877-505-6780 so we may further address your concerns.

Rated 5 out of 5 stars

Great service

Fast and great customer service politeness just a real pleasure!

18 September 2026
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Reply from Reprise Financial

We truly appreciate you taking the time to share your positive experience with us.

Rated 4 out of 5 stars

Good morning

Good morning, you all did great. Just that I was told verbally, the APR was going to be around 18,19%. After viewing the contract it is noted 35%

18 September 2026
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Reply from Reprise Financial

Thank you for sharing your feedback with us. If you have any questions about your application or our process, please call our customer advocacy department at 833-731-3178.

Rated 5 out of 5 stars

I truly appreciate Reprise Financial…

I truly appreciate Reprise Financial for allowing me the opportunity to qualify for a loan. My experience was professional from beginning to end. The staff whom I spoke with were knowledgeable and I was kept in formed both by phone, email and on the computer. I do wish the interest rate was a bit lower but overall. I appreciate Reprise Financial the opportunity they gave me. Thank you Reprise Financial

17 September 2026
Reprise Financial logo

Reply from Reprise Financial

We are so happy to hear about your positive experience with us! Thank you for your kind words.

Rated 1 out of 5 stars

They had been after me for months to…

They had been after me for months to renew my loan and I'm pre-approved for more funds. I got a new checking account they accept and all. Now, my income isn't enough and my car isn't as much of collateral. Worker on the phone, hung up so quickly and rudely the moment I said I had no additional income. Ok, I guess I'll keep on with my current loan until it's done and never do business again.

18 September 2026
Unprompted review
Reprise Financial logo

Reply from Reprise Financial

We are truly sorry to hear about your recent experience and appreciate you bringing this to our attention. Unfortunately, we were unable to locate your application based on the information provided in your review. At your convenience, please call our customer advocacy number at 833-731-3178 so we may further address your concerns.

Rated 5 out of 5 stars

Fast and Easy

Very easy to work with! Many plans and options to choose from. Got my loan funded within 48 hours! Customer service was great and application very easy to use!

17 September 2026
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Reply from Reprise Financial

We are so happy to hear that you had such a positive experience with us!

Rated 5 out of 5 stars

They made it a very pleasant experience

The nice lady who helped me over the phone was so very pleasant and helpful. She made me think of several ways to borrow and how much would help me better with my debts.

17 September 2026
Reprise Financial logo

Reply from Reprise Financial

We are so happy to hear that you had such a positive experience with our team. Thank you for sharing your kind feedback with us!

Rated 5 out of 5 stars

Samantha Austin provided outstanding…

Samantha Austin provided outstanding customer service. Very knowledgeable in her position and very attentive to the customer needs. Very appreciative for her assistance 5 stars all the way

16 September 2026
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Reply from Reprise Financial

We are so happy to hear about your positive experience with our team. Thank you for sharing your kind feedback with us!

Rated 5 out of 5 stars

Good

Fast and helpful

17 September 2026
Reprise Financial logo

Reply from Reprise Financial

Thank you for sharing your review!

Rated 5 out of 5 stars

Great Experience

Excellent Service, Fast and very detailed information.

17 September 2026
Reprise Financial logo

Reply from Reprise Financial

Thank you for taking the time to share your positive experience with us!

Rated 1 out of 5 stars

the service operators are completely…

the service operators are completely illiterate and they are very rude

18 September 2026
Unprompted review
Reprise Financial logo

Reply from Reprise Financial

We sincerely apologize for any frustration you experienced. We were unable to locate your application based on the information provided in your review. If you would like to discuss further, please call our customer advocacy number at 833-731-3178.

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