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Rated 5 out of 5 stars

I really enjoyed shopping at the Prototype Shop. Buying makeup brushes online can be nerve-wracking since you can't try them out first, but all the positive reviews helped confirm my choices. The free... See more

Rated 5 out of 5 stars

The Rephr Brush are designed with precision and versatility in mind. The bristles are incredibly soft yet dense enough to pick up the perfect amount of product without fallout. The design and balanced... See more

Rated 5 out of 5 stars

I buy a lot of brushes. What I love about rephr brushes is while they are beautifully made, and rank high in my collection, I am not too precious with them. Some brushes, while admirable, collect dust... See more

Rated 5 out of 5 stars

Rephr offers an incredible range of makeup brushes with unique and effective shapes/designs. They are so soft! They can shed a little but nothing major that would deter me from purchasing, using or re... See more

Company details

  1. Health and Beauty Shop

Written by the company

rephr designs world-class products by crowdsourcing customer input. through our signature concept store, anyone can get access to our products at reduced prices, as long as they're committed to providing honest feedback. the first product we designed with the community is a collection of natural hair makeup brushes that are handmade in Kumano, Japan.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great site

The email communication is great as I’m notified of launches and shipping. Never spammed with daily marketing. The website is seamless to navigate and purchasing made easy. Can’t beat the pricing offers! Wish I’d found this sooner.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience

The website is easy to navigate through the site, minimalist yet elegant, highlighting the key products. I also like the idea of the Concept Store, that I haven’t seen from other brands. The products also shipped quite fast and the packaging was very good, the products arrived, well protected. Thanks!

8 August 2024
Unprompted review
Rated 4 out of 5 stars

I love the product and the customer…

I love the product and the customer service but I removed one star as there were problems with shipping/delivery - the original order was delayed at customs and the second order didn't ever reach me even though I was notified that they were delivered. However the customer service to resolve the issues was prompt, and professional - they sent me out a third order at no charge with no questions asked.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

I found Rephr convept shop fee years…

I found Rephr concept shop few years ago. First I was very suprised on promotion and sales concept. It was very interesting to try new product. I was suprised on products quality. Quality is excellent!

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Why did I wait so long?

I've gotten so many compliments on my skin since applying my base with the rephr brushes. At age 52, I'm shocked that I've gone my whole life without knowing the joys of a high quality brush. My skin is luminous, like the skin I had 15 years ago.
My shopping experience was flawless. The brushes were perfect, and were sent to me quickly, properly packaged. The concept store is perfect for trying them out, but they are worth every penny at full price.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Customers are important

Their products feel well thought-out and take customer feedback into consideration. Their website is sleek and minimal, so it's easy to find anything I am looking for. My experience with CS has also been quite positive.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Really cool experience with the store!

I found the website easy to navigate and visually appealing. I love the Concept Store. It is a really cool idea to offer a discount on brushes being tested out. I loved that. Providing feedback was easy--only two questions that required a comment. Loved the experience.

14 October 2024
Unprompted review

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