Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find! Navigating it can be a little tricky, hence four stars, but once you figure it out, i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.
Contact info
United States
- support@repairsurge.com
- repairsurge.com
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional easy to navigate and read.
At first I couldn't find what I was…
At first I couldn't find what I was looking for and reached out. They were quick to provide me the links to exactly what I was looking for! I really appreciate that.
Easy to use and massively helpful
Easy to use and massively helpful! Just wish there was better location diagrams and more repair procedures. 2025 GMC Acadia. Spacificly the camshaft position sensor removal and replacement.

Reply from Repair Surge
The manual I received is incomplete…
The manual I received is incomplete and didn't have the information I needed. It isn't very practical to only have online access to a manual. I couldn't recommend and wish I could get my money back. I ended up buying a complete manual from another supplier.

Reply from Repair Surge
Very good...easy to navigate online…
Very good...easy to navigate online information
2019 Buick Encore 1.4l repair
The manual was a big help, along with the electrical diagrams. Helped me trace problem down to a more manageable solution.
Make sure this is what you want they claim 100% satisfaction guarantee and this is not the case
I purchased the program for my Subaru Ascent. It does give me info. on the codes and what to check to point. For example, it is telling me that after I check the gas cap seating properly to check the two check valves and it tells me where to refer the diagram to but there is no such diagram. Its useless the check valves can be anywhere on the car unless you know what there explaining. Without the pictures or diagrams to explain where on the engine or vehicle you it can be located anywhere. I asked for a refund, because the site claims it is 100% satisfaction guarantee. You can't speak to anyone on the phone its only through leaving a message on the site and I'm waiting on my fourth day and have not gotten either a response of my money back. They did answer in the beginning when I had a problem with being able to get into the site so be careful ?

Reply from Repair Surge
i got the access to the program
i got the access to the program. I was first having a difficult time logging on due to the authorization code not being sent which later I found it was and it was fault on my part. I have problems with this service manual i put the OBD code which it does find but after it gives you the steps to follow to repair, but when I try to reference for example the check valve it tells me to check both of them, where? I tried browsing through the section that the manual says for reference and there is no such picture to see. This is not a good technical publication I did find that Factory Manuals is excellent it will give you pictures and tell you how to repair the car and you own the program for life. I have been asking for my money back, since they claim they have a 100% satisfaction guarantee and I'm still waiting I'm on my second day.

Reply from Repair Surge
I’ve been trying to get in contact with…
I’ve been trying to get in contact with someone with this company to help me for 5 days and no one has responded. If they would have a better customer service, everything else would be fine

Reply from Repair Surge
It’s very helpful
It’s very helpful. The wire diagrams were a life saver. I was very impressed.
Life saver!!!!
This was an absolute lifesaver when my truck’s exhaust broke and I was left with melted o2 sensors and the wiring harness to go with it. Once I started to get that fixed it seemed like anything and everything that could go wrong did go wrong…and if it hadn’t been for the advice of others having experienced similar things and seeing it on this website.
The repair manual is horribly put…
The repair manual is horribly put together for the car I’m working on. The engine diagrams are very minimal. The wiring is nothing more than someone with crayons and a ruler. I had to buy a different service for that. The only reason I give it two stars is because their crayon work is better than mine.

Reply from Repair Surge
Great resource
Easy to follow wiring diagrams. And easy to follow instructions for mechanical issues.
Yippee
The blueprints are easy to read and they have instructions all over and good details about when to do whatever may be needed.
Disappointing waste of money
This has to be the biggest waste of money on the internet. Useless information with limited procedure information available. The simplest of procedures such as oil change, coolant change, etc. not even mentioned in the couple of manuals I reviewed. Honestly can get much better information online and from youtube.. don't waste your money.

Reply from Repair Surge
Great Customer Service
The customer service team was incredible helpful and quickly responded to any questions regarding the product and resolved all issues. For that reason above anything else, I would recommend Repair Surge.
Incomplete manual didn't have want I wanted
1. I have a Toyota Sienna. I was looking for the 3rd row seat removal procedure and the manual does not appear to have it.
2. The manual does not mention carpet removal and replacement.
3. The maintenance schedule is for US vehicles and is in miles whereas I have a Canadian vehicle. I would like a Canadian manual or an international version.
Overall, it appears that Repair Surge is providing part of the manuals in the official Toyota documentation. It is possible that someone buying the manual would find just what they needed but I did not. I contacted Repair Surge about this and I received a refund for my purchase.
For clarity, Repair Surge did send me an e-mail offer saying that they would give me a voucher for 3 free manuals if I wrote a review, but the offer was not conditional on the nature of the review. I have tried to be unbiased in this review.

Reply from Repair Surge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







