Repairguys Reviews 

371
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and respectful when visiting homes to resolve appliance issues. Many buyers note that technicians take great care to remove their shoes, maintain tidy workspaces, and ensure everything operates perfectly before leaving. People deeply appreciate the prompt, efficient repair services that get broken televisions, washing machines, and refrigerators back up and running without unnecessary delays. Consumers also highlight the outstanding communication provided throughout the entire service process, including very helpful advance phone calls and precise time slots regarding engineer arrivals.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting prompt arrival and efficient repairs.... See more

Product

Reviewers mention positive feedback about product repairs, noting that appliances and televisions are... See more

Customer service

People report positive experiences with customer service, highlighting that phone teams are polite,... See more

Delivery service

Consumers find delivery service to be highly satisfying, consistently highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was excellent, friendly and efficient. Our Sony TV had gone a bit faulty and he was able to replace the failed motherboard without issue. Their phone team were also polite, understanding and pat... See more

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

371 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(371)

343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Today Matthew came to fix my cooker, he arrived when he said he would, he fixed my cooker within minutes and was such a wonderful and polite man. Deserves a medal for putting up with my dogs also.

17 April 2026
Unprompted review
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Reply from Repairguys

If you ask the engineers, dogs are always the best part of visiting a customers home! Thank you for the review

Rated 5 out of 5 stars

Warranty repair for Panasonic microwave

The pickup and delivery was very easy, Scott gave me plenty of notice. He was very careful with my microwave and placed it where it needed to go on its return. He explained what had been replaced, which included a bulb which was just out of warranty but they kindly replaced that too. I would be very happy to use them again should I need to.

16 April 2026
Unprompted review
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Reply from Repairguys

Thank you for giving us a glowing review, we are happy to have been able to help

Rated 5 out of 5 stars

Mathew from Repair Guys was great

Mathew from Repair Guys was great. Friendly, informative and very thorough. He explained the whole process with me and worked swiftly. After over a week with no washing machine when the machine is only 8 months old it was a relief that Mathew could fix it. Would definitely recommend. Thank you.

2 February 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we are happy to have helped

Rated 5 out of 5 stars

Matthew attended my property today to…

Matthew attended my property today to fix my washing machine. It was very helpful to receive a text to say that he was on his way.
He solved the problem super quick and gave me some helpful advice too. Thank you.

10 April 2026
Unprompted review
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Reply from Repairguys

Thanks you for the great review

Rated 5 out of 5 stars

Matthew came at 5.30 on Thusday instead…

Matthew came at 5.30 on Thusday instead of Saturday he unfrozen the freezer after his inspection he didn't try to tell me i needed another part he said it had come to the end of its life and would just freeze up again. He was polite and very helpful explaining everything to me.

9 April 2026
Unprompted review
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Reply from Repairguys

Sorry we were unable to repair the appliance as this is always our goal but we hope you have found a suitable replacement

Rated 5 out of 5 stars

Mathew has now visited at least on 3…

Mathew has now visited at least on 3 occasions and on each occasion has resolved our problem quickly and without fuss.
If only all tradesmen were like him.

7 April 2026
Unprompted review
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Reply from Repairguys

We never like having to revisit a customer but we are glad that its always been a good result. Thank you for the review

Rated 5 out of 5 stars

I am very happy with the services…

I am very happy with the services received today. Matthew arrived promptly, was courteous, helpful and left the kitchen as he had found it. He quickly identified the problem with the fridge freezer and contacted the company to organise a replacement.

7 April 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we are happy to have helped

Rated 5 out of 5 stars

Hayden was exceptional in the service…

Hayden was exceptional in the service he provided.
On both visits he was extremely helpful in changing the timing of the visits.
He kept me in touch and as promised he contacted me 30 minutes before he arrived.
He was thorough in diagnosing the problems with the machine and repaired it as new on the second visit.
He was very careful moving the appliance and left the area tidy and clean.
A real pleasure to deal with someone giving this level of service which is so sadly lacking in these times.
Thank you Hayden

1 April 2026
Unprompted review
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Reply from Repairguys

We glad that you are so happy with our service. Thank you for the review

Rated 5 out of 5 stars

Quick fix

Scott was fast and efficient

1 April 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

Great all round service.

Very quick to respond to call out. Kept well informed of arrival times.
Matthew sorted the problem efficiently and offered valuable advice.
Very good service from start to finish.

1 April 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, happy to have helped

Rated 5 out of 5 stars

Couldn’t ask for more

Very friendly team and professional, Scott was knowledgeable and helped bring the product inside.
Very impressed with their ability to repair a curved OLED ultra wide screen.

31 March 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to review us, Ultra Wide OLED's are a challenge but we are always happy to help!

Rated 5 out of 5 stars

Great service

I had an issue with my oven over the weekend when the glass bulb cover broke and scattered pieces of glass over my food. I contacted Samsung first thing Monday morning to report the problem. The representative I spoke with was very apologetic and helpful, and they immediately put me through to the repair centre. I was told the part would be ordered and fitted once it arrived in stock.

Shortly after speaking with head office, Matthew, the engineer, contacted us directly. He let us know he already had the part on his van and could come out that same afternoon to fit it. Matthew explained how the issue might have happened and completed the repair quickly and professionally.

I highly recommend Matthew for any future repairs — he clearly has excellent knowledge of the products he works on and provided outstanding excellent service 10 out 10

Thank you.

30 March 2026
Unprompted review
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Reply from Repairguys

Thank you for the lovely review

Rated 5 out of 5 stars

Prompt and efficient resolution.

Prompt and efficient resolution to a damaged new fridge. Communication over timing of the site visit was excellent with Matthew then arriving exactly when he said he would and quickly dealing with the problem to my complete satisfaction.

26 March 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to write us a review

Rated 5 out of 5 stars

A quick friendly service

Mathew came on time,was very friendly and didn't take very long at all to diagnose the problem. The repair guys are always very good thats why Domestic and General use them. Mathew has been to my house before and he does a good job as as a customer I'm very happy. I had a 3 hour time slot but he always messages me when he's on his way.

26 March 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the amazing feedback

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