Repair and Maintain Reviews 

Very good prompt response.
Very efficient.

Very good communication and throughly professional service.

Really prompt and efficient response when our washing machine broke down

Spring plans were originally going to send someone from Hotpoint in just over a week to fix my washing machine. When I said that wasn’t good enough they arranged for a visit from a Hotpoint engineer the next day. He did a great repair job. Thank you.

All went ok with the repair although it took three engineers and as many weeks to fixit. I decided to cancel my automatic renewal, as I had decided to buy a new dishwasher, luckily keeping copies of letter, post office receipts etc,and informed my bank to block future payments.This year I received a letter( first communication in 14 months) stating I owed this year’s premium, I rang them and was told they wanted £25 to cancel policy.I said I cancelled last year and was told they knew nothing about it and to submit all relevant paperwork, which I did three weeks ago( sending by recorded delivery, more copies) and have heard nothing since. I emailed and messaged giving them a chance to contact me before I posted a review…. Nothing
The two stars are for the repair…Even your reply is full of excuses…

Our AEG washer dryer kept tripping out the electrics at home. The machine is just 2 years old and typically, is only just out of warranty. AEG were singularly unhelpful when I reported the fault other than to suggest that they sent an engineer to repair the fault. Apparently the £169 cost to do this covers the call out and a 3 month guarantee for the work and is non-refundable if the machine is deemed beyond repair. Not much of an incentive to use their repair engineers. I contacted Repair and Maintain to explain the issue and they were really professional and helpful. An engineer visit was arranged quickly. The engineer diagnosed the problem and replaced the faulty part expertly and efficiently. I thoroughly recommend this company and am pleased that I now have annual cover with Repair and Maintain for the two most expensive items in my new kitchen!

I don't normally buy cover for domestic appliances preferring to pay as I go for repairs, which is how I found Spring Plans when the dryer part of my washer dryer had a fault code. The repair was done within a couple of days of my call. The engineer was polite and efficient. He waited to check that the dryer was now working.

Washing machine broke down with a wet load. Called repair company and an engineer arrived and fixed the machine the same day. Excellent service

Further to Ben's reply below - Ben, you may want to look up your notes. First set of 3 random parts were wrong, more were ordered which still did not do the job as the dryer never worked. Someone was always there on the day appointments were made in the hope of having this machine fixed! Yes, new machine was then bought at a reduced price.

Six weeks later, three engineers, multiple parts ordered and still machine isn't working. 28 day money back should machine not be fixed is a farce. To escalate a complaint one must send an letter by postal mail to the Head office - more waste of time! I would not recommend this company to anyone.

The service was good, engineer was reliable and friendly. Had to wait a little longer for the part as the first part that was sent was the wrong type.

The engineer came the same day, after I returned from holiday to a broken washing machine.
He was on time and very polite.
He spent time making sure my washing machine was working properly before he left. Nothing was rushed.
I would recommend using this service.

The repair was organised quickly and I was kept informed of when the engineer was due to arrive. The first engineer came out on 04/08/22 and quickly diagnosed the problem. He ordered replacement parts and a second engineer arrived on 09/08/22 to fit them. Both visits were very straightforward and the staff at Springplans were very helpful and courteous. I would be happy to contact Springplans again if I needed assistance with one of my appliances in future.

Excellent communication & service throughout.

Steven was great. Had to have a whole new motor so he couldn't fix it the first day he came but was back within 3 days with the new part and fixed it very quickly.

Very happy - staff were helpful and friendly and I was kept informed throughout the process.

Absolutely brilliant service and value for money.From the start to finish cannot fault the whole experience.Five stars all round.

Very knowledgeable engineer.fixed it straight away

Tidy and efficient mechanic who arrived on time, No problem

Mk ki

Perfect service after warranty runs out. Prompt response, qualified technicians. I have used this service a number of times for a washing machine in rental property and it saved me a lot over the costs of callouts and parts. Would highly recommend.

It was as simple as a water valve needed turning on