I received excellent customer service when I place a request on their website. A ticket was opened shortly after. Staff was very professional, knowledgeable and friendly. All my questions were answere... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reolink is the best security camera and service end off, got loads of their cameras and will keep buying more.. there team for helping you is fast and have helped me in anything I didn't understand... See more
Support as a whole was able to figure out where the problem was happening and provide multiple solutions. The solution I went with resolved the problem, so we're all good. Tina and her associate... See more
Company details
Written by the company
Reolink is rated as a global innovator in smart home security and camera solutions since 2009. Trusted by more than 2,000,000 families and featured in top-tier media, including CNET, Business Insider, MakeUseOf, PCMag, etc., Reolink delivers reliable, easy-to-use, professional, and budget-friendly security products for home and business worldwide.
Contact info
13668 Valley Blvd Unit C1, 91746, City of industry, California, United States
- +1 888-895-1558
- support@reolink.com
- reolink.com
3.8
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered four cameras with solar…
We ordered four cameras with solar panels and memory cards, which arrived in a timely manner and were exactly as per the description. The hardware works well and the app is good.
We also have the cloud storage and the four devices are connected via a 4G EE SIM card which we purchased independently.
All-in-all, a good purchase for a remote location.
2 April 2026
Unprompted review
Customer Service comes through!
I was going to swear off Reolink, but they offered me a replacement camera when mine broke and was no longer under warranty. This kind of customer service deserves my loyalty.
6 April 2026
Unprompted review
Support you can depend on.
We have been dealing with Reolink for quite a few years,
In more recent times some technical issues have arisen. The support staff have always been more than cooperative, patient and constructive. I have taken the opportunity to suggest a software change to which they have been more than receptive.
6 April 2026
Unprompted review
Terrible Product and customer…
Terrible Product and customer service!!!! Do not purchase!!!
I have several cameras from this business. All are defective.
And they will not refund me.
None of these cameras lasted more than one battery cycle. They are very poor quality products.
7 April 2026
Unprompted review
Reply from Reolink
Hello Nic S. Thank you for your feedback and our sincere apologies that we didn't meet your expectations in this case. Our support team is actively communicating with you to resolve your warranty request.
May I know the model of your camera? How many cameras do not work now?
Your satisfaction is our top priority, and we're committed to a positive resolution. If you have any further questions, please feel free to contact us at support@reolink.com. We're ready to assist you quickly and thoroughly.
Worst customer service ever, biggest waste of money ever...
What went wrong "this time"? I paid $400 for a NVR and 4 cameras. The cameras look good, the quality is excellent (that's why they got 1 star... Well honestly if I could give them .5 stars, I would. I tried to get support for the app and was passed around by Help Bots. I tried to call them at 8:30 and it says theie phone support is not open until 10, so I went back to the site and got the runaround from bots again. I waited until 10am and called them. They were busy so I left my phone number for a call back.. they was over an hour and forty minutes (1:40 minutes) and I still haven't gotten a call back. I tried to call them again and now its saying they're experiencing higher than expected call volume and hung up on me. At this point I want my money back for the NVR and cameras... But I can't get a hold of them to request it
Biggest waste of money I have honestly ever spent. I have to go out of town and I want to make sure my house and business are safe, so I think I'm going to pay a crack head and give them the keys to both. It's better than Reolink. That's 💯..
7 April 2026
Unprompted review
Reply from Reolink
Hi Lydia Klare Townsend, thank you very much for sharing your feedback. We sincerely apologize for the difficulties you experienced. Your satisfaction is extremely important to us, and we are committed to addressing your concerns with the utmost care.
Could you please share more details when you use the NVR and cameras? I will check it quickly.
Please rest assured that our team will do everything possible to resolve the matter promptly. If you have any questions or updates, kindly reach out to us at support@reolink.com — we will be glad to assist you and ensure you receive a more satisfactory service experience.
REOLINK IS THE WORST CAMERA VENDOR ON…
REOLINK IS THE WORST CAMERA VENDOR ON THE PLANET!!!!
After my Reolink PTGO ULTRA worked fir 7 months it died!!!
After reaching out to customer support (a total joke) with all diagnostic dara requested, it became clear their customer supoort is 100 % CHAT ROBOTS THAT ONLY KNOW HOW TO REPEATEDLY ASK FOR THE SAME INFO AND NO DIAGNOSIS OR REMEDY!
As WARRANTY SERVICE THE 2yr and 2,5yr if you register product is a 100 % SCAM AND NON EXISTENT
UNLESS YOU LIKE THROWING $$$$ away STAY AWAY FROM REOLINK!
Total GARBAGE AND NON EXISTENT CUSTOMER SVC OR WARRANTY!!
6 April 2026
Unprompted review
Reply from Reolink
Hi Sam Piazza, thank you very much for sharing your feedback. We sincerely apologize for the difficulties you experienced. Your satisfaction is extremely important to us, and we are committed to addressing your concerns with the utmost care.
Please rest assured that our team will do everything possible to resolve the matter promptly. If you have any questions or updates, kindly reach out to us at support@reolink.com — we will be glad to assist you and ensure you receive a more satisfactory service experience.
Good assistance
Got useful help for a sales enquiry on a public holiday.
6 April 2026
Unprompted review
Reolink are easy to deal with and have…
Reolink are easy to deal with and have a great product. And if something does go wrong their back up support is excellent
5 April 2026
Unprompted review
Great product and very helpful customer…
Great product and very helpful customer service.
1 April 2026
Unprompted review
Very straightforward and relevant chat…
Very straightforward and relevant chat support
3 April 2026
Unprompted review
the support that help me to solve instalation of additional poe camerae the…
the support that help me to solve the issue due to NVR update.
3 April 2026
Unprompted review
Excellent service ,had issue with solar…
Excellent service ,had issue with solar panel breaking .spoke to someone via chat Sent some photos of issue was all resolved within a week or so. Really great customer service amd so easily fixed so my camera was back up and running .
17 March 2026
Unprompted review
3 months of "copy-paste" support for a defective PT Ultra - Case #1568191
My Reolink PT Ultra (4K) has a major recording failure. Support (Ticket #1568191) has been ignoring my technical questions for 3 months, only sending automated scripts. I’ve pointed out design flaws regarding the SD slot and USB sealing, but they refuse to answer. Now they are forcing me into a risky PayPal RMA without confirming if the replacement is NEW or the correct model. Unacceptable for a 'premium' camera. Filing a report with the Belgian FPS Economy today. Avoid this brand if you care about warranty.
1 January 2026
Unprompted review
Reply from Reolink
Hello pascal wauthion. Thank you for your feedback and our sincere apologies that we didn't meet your expectations in this case. Our support team is actively communicating with you to resolve your warranty request. Your satisfaction is our top priority, and we're committed to a positive resolution.
If you have any further questions, please feel free to contact us at support@reolink.com. We're ready to assist you quickly and thoroughly.
The assistance I have received has been…
The assistance I have received has been excellent—very professional.
31 March 2026
Unprompted review
My experience with the Reolink support…
My experience with the Reolink support team was very positive and satisfying. My difficulties with the optimal setting were solved step by step. The operator has always been very kind and understanding of my difficulties. The product also fully reflects my expectations. I'm really happy with the purchase. 5 star rating. Aldo Casarotti
1 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.