Thred Reviews 174

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the clothing, often noting items arrive in excellent condition, sometimes even with tags still on, giving a brand-new feel. Many appreciate the unique and stylish clothing options, along with a great selection of brands and styles. The delivery service is frequently highlighted for being fast and efficient, with items arriving quickly. Additionally, customer service is often described as excellent, responsive, and helpful. However, some people were dissatisfied with the product availability, particularly regarding sizing, making it difficult to rent desired items or find options that fit well. A few other people also felt that the clothing quality was poor and lacked variety, and some had negative experiences with customer support, describing it as unhelpful or dismissive.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers praising the great quality, variety,... See more

Quality

Reviewers highlight positive aspects of quality, noting that clothes are often in excellent condition and... See more

Service

Customers consistently note ambiguous experiences with service, with some praising fast and accommodating... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast shipping.... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, great, and good.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thred consistenyly strives to provide the best service and it shows. THey have helped me with several matters and I have always felt satisfied with the outcome. I am proud to be a member of the Thred... See more

Rated 5 out of 5 stars

Great customer service. Really unique clothing options that are high quality and stylish. Love using this for clothes I like but don’t want it commit to long term. The hookup app for clothes!

Rated 5 out of 5 stars

I’ve been renting my clothes for 3+ years and I stumbled across Thred when my previous rental service shut down. I have not been disappointed - the choice of garments and the service are second to non... See more

Rated 5 out of 5 stars

I needed the items fast and they were accommodating. Shipped the rentals 2day! The clothes were all NWT! Excellent condition and excellent quality. Great customer service!!!


Company details

  1. Clothing Store

Written by the company

Welcome to Thred! Think Rent the Runway for Men. We provide a men's clothing rental subscription that is not your typical subscription box for men. We offer unlimited men's rentals from high-quality brands like Corridor, Filson, and Todd Snyder. Unlock unlimited rentals to update your wardrobe for a low monthly rate.


Contact info

4.2

Great

TrustScore 4 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

More Notes on Fit Please!

Out of 5 items ordered in my typical size, only 1 piece fit me. It would be nice to have some imagery or notes on items like "model is 6'2'' 195lbs, wearing size Large." Several items were ordered in my size (large for shirts/jackets, 34 or L for pants) and ran VERY small.

26 November 2024
Rated 1 out of 5 stars

Read the reviews! Buyer Beware! Wont Cancel or Refund!

Read the reviews. I wish I did. I never used the service. And asked to cancel via email to their customer service email immediately after they billed me. They never responded, and continued to charge me. For three months I kept trying to ask them to cancel. And, they continued to ignore and charge me. When I finally got them to cancel, they told me they can't refund my money as their subscription terms and conditions required me to cancel inside my account rather than via email. (Which no one told me at any point. Or even responded at all for that matter) Their policy is not very 'legal' according to US laws. When you ask them for help, they say that is up to customer to handle in their own account. Buyer beware.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping, clothes were in fantastic shape. The only thing that I'd mention is that some of the clothes fit drastically different brand to brand so it would be helpful to have a "runs small/slim" description

18 November 2024
Unprompted review
Rated 4 out of 5 stars

Great Concept That I Believe Will Improve

Most of my experiences already with Thred have been terrific. Shipping is prompt, it is a great value at any subscription level, quality assortment, quality pieces. Only negative so far is receiving 4 items in my last shipment instead of the 5 in my subscription!

22 November 2024
Unprompted review
Rated 4 out of 5 stars

Great clothes, but need more options!

There are some great, quality pieces! However, I just wish there were more options in my size (small) and that if there was a maximum time that someone could rent an item of clothing, then there’d be more chances for me to be able to rent the pieces I want.

18 November 2024
Unprompted review
Rated 4 out of 5 stars

Good styles, limited availability

Good quality clothing, very responsive and helpful service. Availability of items in my size (medium) is often limited, and I have experienced shipping problems as well. Overall, I'm satisfied and plan to remain a subscriber in the near future.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Thread is fantastic

Thread is fantastic! High-quality clothes that let me try out different fits and styles. Quick and easy shipping makes it so simple to rotate through clothes for various trips or seasons.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Awesome!

Fast shipping. Pretty good inventory for such a young company. High quality products.

26 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look