Rentola.ca - Making property search smarter Reviews 

80
TrustScore 3.5 out of 5

3.3

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Rated 4 out of 5 stars

I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the... See more

Company replied

Rated 1 out of 5 stars

Rentola's webpage does not CLEARLY state that after a week you will be charged, $55 for an ongoing subscription! I was just advised of this fraudulent and deceptive charge from my credit card company.... See more

Company replied

Rated 5 out of 5 stars

I have subscribed from the website to find an apartment & paid $2 for trial period of 7 days. After finding a suitable apartment from other property agents, I would like to cancel the subscription, ot... See more

Company replied

Rated 1 out of 5 stars

Horrible experience. Was unjustly charged over $500 on my credit cards and customer service was a nightmare. The company does not refund. I used it one time to message 1 landlord and the place was a d... See more

Company replied

Company details

  1. Real Estate Rental Agency

Written by the company

Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.


Contact info

3.3

Average

TrustScore 3.5 out of 5

80 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(80)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good quality of website, and courteous service

1 November 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com

Rated 5 out of 5 stars

Rentola made my search easy

Rentola made my search easy and efficient. Their website gives you the option to create an auto search which is great. It brought at least 5 new rental leads directly into my inbox on a daily basis. Great service! I highly recommend Rentola to anyone that is in the market for a new home or rental.

20 October 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 4 out of 5 stars

Trust pilot was great

Trust pilot was great. They helped me with my issue in a short period of time.

27 September 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 5 out of 5 stars

Rentola.ca is an Awesome Resource if…

Rentola.ca is an Awesome Resource if you are looking to List or Rent a place to live. They have excellent and prompt customer service, which I found very helpful! I highly recommend using Rentola.ca. The only negative is that their website is not very smart phone friendly. Vìew it on a computer.

18 September 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 5 out of 5 stars

Thanks for your help Rover

Thanks for your help Rover, I appreciate your assistance, if I'm looking for another place I'll def come back to Rentola.

24 September 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Brittany,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

Easy to use so polite

Easy to use so polite, I felted as if I was talking face to face 👀. Thanks I appreciate

8 September 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Herve,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

My husband wasn't used to applying this…

My husband wasn't used to applying this way before and requested me to cancel. I was raised in A Landlord home. I helped clean apartments and helped with the rent payments etc. I did snow removal etc.
We did not use internet ai those days. My family did it for 25 years.
I appreciate you getting back to me. We rented from Sunrealty who were very encouraging to us when we left one place. Saying they would give us a good review in the future. We are supposed to look at a place tonight. Hope it goes well. We may resign on if not. Thanks for everything!

12 July 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Carla,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

5 Star

I would never leave a nasty reply to anyone. Everyone has their own opinion but as for myself I was satisfied with the service. Thank you

25 June 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Margaret,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

I subscribed to the service and found it very useful

I subscribed to the service and found it very useful. However, my situation changed and an alternative was found that did not require these services and I tried to cancel the subscription within the time alloted for such action. Unfortunately, the system was not allowing me to even get into my account and I was billed as anybody would be after the term expired for cancellation.

After explaining my predicament, the folks at Rentola were very helpful in resolving this matter, and I am grateful for their help in this.

I would recommend this service as it is very useful, and the folks running it are very understanding.

Thanks to Dave for his attentiveness and common sense.

Sincerely
Jerzy

25 June 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Jerzy,

Thank you for your review!

We are glad to hear that you got the help you were looking for and we will send Dave your feedback. It means a lot to us.

Have a great day!

Best regards
Rentola

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