Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommen... See more
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Great service from Rentcars! The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expect... See more
Company replied
First, I don't know what's the issue with rentcars, but in a city big as toronto the website not having any options for car rental outside the airport is unbelievable. The one I got from ACE/Iversta I... See more
Company replied
Fast, no fuss, good information, everything sent on email. No doubts in the process. You just arrive at the car rental company with your document, pay and you're done. Highly recommended. Be aware car... See more
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Company details
About Rentcars
Written by the company
Your global mobility partner
Connect with more than 380 car rental companies around the world.
Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.
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Sign up to receive special offers, discount coupons, and travel inspiration straight to your inbox.
Renting made simple: your car in 3 simple steps
Written by the company
- 1. Search
- Choose from a wide range of cars in over 40,000 destinations across 160 countries.
- 2. Compare
- Easily compare prices and rental conditions from hundreds of trusted providers.
- 3. Book
- Reserve your ideal car — quickly, securely, and your way.
Contact info
Rua Nunes Machado, 68, 80250-000, Curitiba, Brazil
- support@rentcars.com
- rentcars.com
Travel Smart. Save More.
4.5
Excellent
181K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rentcars
Hello, Scott!
Thank you so much for your review.
We're glad to hear that everything was easy to sort out and that our communication met your expectations.
It's always a pleasure to see you here! We truly appreciate your continued trust in choosing Rentcars.
We hope to serve you again soon!
Rentcars Team.
Easy to use web based app
This company has a very easy to use web based application for finding the most value-for-money car rental solution.
8 July 2026
Reply from Rentcars
Hello, Tassos!
Thank you so much for your review.
We're glad to hear that our web application made it easy to find the best value-for-money car rental solution.
We hope to serve you again soon!
Rentcars Team.
The ease of booking from the website…
The ease of booking from the website and the ease of navigation on the website . Best price
11 July 2026
Reply from Rentcars
Hello, Varoun!
Thank you very much for your review.
We are delighted to know that you found our website easy to book from, easy to navigate, and that you got the best price.
Rentcars Team.
very good service
26 May 2026
Reply from Rentcars
Hello, Bruno!
Thank you very much for your review.
We are delighted to know that you had a very good service experience. You are a loyal customer and we count on your trust in always choosing Rentcars.
Rentcars Team.
I was unable to rent the car I booked…
I was unable to rent the car I booked through Enterprise Taunton due to not having a Credit card withme in the UK.
However the full payment was deducted from my debit card account .
I have sent an email with no response.
26 June 2026
Reply from Rentcars
Hello Yva, good afternoon.
I hope this message finds you well.
My name is Giulia, I am a Rentcars Specialist, and I am responsible for your case, registered internally under protocol number 1336012.
Thank you for sharing your feedback. It is essential for us to continuously improve our services and provide an increasingly better experience for our customers.
If you have any questions or require any further assistance, please feel free to reply to the same email previously sent internally.
I remain available to help.
Thank you for choosing Rentcars.
We wish you an excellent week!
Kind regards,
Reply from Rentcars
Hi Rachel,
Thank you so much for your review.
We're glad to hear the booking process was easy and that you found our pricing competitive.
It's always a pleasure to see you here! We truly appreciate your continued trust in choosing Rentcars.
Rentcars Team.
Very good and easy
8 July 2026
Reply from Rentcars
Hello, Elias!
Thank you so much for your review.
You are a loyal customer and we count on your trust in always choosing Rentcars.
We're glad to know you found the experience very good and easy.
Rentcars Team.
Problems with refund, but solved
Update: After leaving a negative review about my experience with Rentcars I was contacted and the problem was resolved quickly. I therefore have changed my review to reflect the experience. I do think that a bad experience would’ve been prevented if I had received replies and actions on my earlier emails and chats about the refund. Overall the booking experience itself and price-wise was positive.
Original review: “Cancelled a reservation and never got my money refunded. Contacted several times, and every time I got the message that the money would be transferred. Tried to contact over mail, chat and phone. Very hard to reach.”
29 May 2026
Unprompted review
Reply from Rentcars
Hello, Ruben.
I hope you are doing well.
My name is Karen, and I am the Rentcars Specialist responsible for your case, registered under protocol No. 1335522.
Thank you for sharing your feedback. It is extremely valuable to us and helps us continuously improve our services and provide an even better experience for our customers.
Our team is actively working to resolve your case as quickly as possible.
We have sent you further details by email, always ensuring the confidentiality of your personal information.
If you have any questions or require any further assistance, please feel free to reply to the email we sent you. I will be happy to help.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen
Rentcars Specialist
Reply from Rentcars
Hello, Mauro!
Thank you so much for your review.
We're glad to know Rentcars was good for all your services.
Rentcars Team.
Reply from Rentcars
Hello, Kristen!
Thank you very much for your review.
We are glad the process was easy, quick and straightforward for you.
We look forward to helping you again on your next rental.
Rentcars Team.
DO NOT BOOK HERE
DO NOT BOOK HERE! THEY CHARGE THE AMOUNT TWO TIMES AND DON'T GIVE YOU BACK. THEY ARE JUST STEALERS. DON'T BOOK.
7 May 2026
Unprompted review
Reply from Rentcars
Hello, Raffaele!
I hope this message finds you well.
My name is Karen, and I am a Customer Happiness Specialist at Rentcars, responsible for your case under protocol 1335153.
First of all, we sincerely regret that your rental experience was not satisfactory. We are treating your case with the highest priority and are conducting an urgent review of the situation.
If you have any questions or need any further assistance, please feel free to reply to the same email sent by our team.
I remain at your disposal and will be happy to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen
Rentcars Team
Excellent!
30 June 2026
Reply from Rentcars
Hello, David!
Thank you very much for your review.
We are glad your experience with Rentcars was a positive one.
We look forward to helping you again on your next rental.
Rentcars Team.
Blamed for Damage
Blamed for scratch on windscreen which was identified on collection but staff said no need to I/D.
I had my own insurance for the period of rental.
On return I was expected to pay for repair 1060 euros.
I was not responsible for the minute scratch
They use third party insurance companies to repair existing damage to vehicles.
5 July 2026
Unprompted review
Reply from Rentcars
Hello, Mr Ian!
I hope this message finds you well.
My name is Karen, I am part of the Customer Happiness team on Rentcars and I am happy to assist you now. Unfortunately, we were not able to find your booking in our system.
I would like to kindly ask you to forward an email to happiness@rentcars.com with the following information:
Booking number:
Confirmation number:
Email address:
I look forward to hearing from you.
Kind regards,
Rentcars team.
It was not a five stars because I…
It was not a five stars because I wanted to rent an addicional six hours and it cost like 2 day/rent, besides that it was a recommendable experience.
16 June 2026
Good and easy way to rent your car
Good and easy way to rent your car.
Good competitive rates.
One of the best sites to find s car in Brasil.
3 July 2026
I love that I got to save my spot for…
I love that I got to save my spot for the van before my time for pick up I love that I was so worried that I had to pay in full and won’t be able to get the van I needed
2 July 2026
The quote I hgot is not always correct…
The quote I hgot is not always correct because the rantal company may charge addicional insurance.
Rentcars should ask providers to quote full and correct amounts.
30 June 2026
Reply from Rentcars
Hello, Luis.
I hope this message finds you well.
My name is Karen, I am a Rentcars Specialist and I am responsible for your case, registered under protocol No. 1334018.
Thank you for your feedback. It is extremely valuable to us and helps us continuously improve our services and provide an even better experience for our customers.
We have sent you further details by email, always ensuring the confidentiality of your personal information.
If you have any questions or need any further assistance, please feel free to reply to the email we sent you. I will be happy to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen
Rentcars Team
Horrible customer service
Horrible customer service. Booked a car in advance. At the time of pickup, I was asked a vaucher. I was asked 100GBP per day for insurance. Guy did not want to cooperate and cancel the booking.
Follow up update:
Rentcars sent me email which make no sense. They did not provide any resolution. They charged my card without providing any service. Be careful with this company.
Dipesh, Canada
29 June 2026
Reply from Rentcars
Hello, Dipesh.
I hope this message finds you well.
My name is Karen, and I am a Rentcars Specialist responsible for your case, registered internally under protocol No. 1333818.
First of all, we regret that your rental experience did not meet your expectations. Your case is being treated with the highest priority, and we are carefully reviewing all the details.
We have sent you a detailed email with further information, always ensuring the confidentiality of your personal data.
If you have any questions or need any additional assistance, please feel free to reply directly to the email we sent. I will be happy to assist you.
Thank you for choosing Rentcars.
We wish you an excellent week!
Kind regards,
Karen
Rentcars Team
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