Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from Rentcars! The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expect... See more
Company replied
Was easy to extend time to hire vehicle. Ford ranger was a really nice drive to go from North Island to south island. Comfortable wjth the heated seats were so satisfying on the back especially fir th... See more
Company replied
First, I don't know what's the issue with rentcars, but in a city big as toronto the website not having any options for car rental outside the airport is unbelievable. The one I got from ACE/Iversta I... See more
Company replied
Company details
About Rentcars
Written by the company
Your global mobility partner
Connect with more than 380 car rental companies around the world.
Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.
Want even more exclusive benefits?
Sign up to receive special offers, discount coupons, and travel inspiration straight to your inbox.
Renting made simple: your car in 3 simple steps
Written by the company
- 1. Search
- Choose from a wide range of cars in over 40,000 destinations across 160 countries.
- 2. Compare
- Easily compare prices and rental conditions from hundreds of trusted providers.
- 3. Book
- Reserve your ideal car — quickly, securely, and your way.
Contact info
Rua Nunes Machado, 68, 80250-000, Curitiba, Brazil
- support@rentcars.com
- rentcars.com
Travel Smart. Save More.
4.5
Excellent
181K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
best prices and easy to cancel
21 August 2026
Reply from Rentcars
¡Hola, Carolina!
Muchas gracias por su evaluación.
Nos alegra que los precios y la flexibilidad para cancelar hayan cumplido sus expectativas.
Esperamos atenderle nuevamente en su próxima reserva.
Equipo Rentcars.
Reply from Rentcars
Hello, Daniel!
Thank you for your review. We are glad the app is easy to get around and that the reward system adds value to your rentals.
We hope to see you again soon!
Best regards,
Rentcars Team
Poor customer service and issue resolution
I booked an SUV rental for 28 days through RentCars. However, when completing online check-in, the rental company said I had booked a Compact Suzuki Swift or similar. They told me to contact RentCars to resolve. I have messaged RentCars about 6 or 7 times over the last 2 weeks. Time frames have been and gone and still there is no resolution! Extremely frustrating! I would not recommend booking with them, especially for such a long rental hire when the category of car is important.
Edit: after RentCars contact after this review, I have not heard back from them. It has been a week and now over 3 weeks overall. I will be cancelling my booking and leaving this 1 star review.
18 August 2026
Unprompted review
Reply from Rentcars
Hello, Aaron!
We regret the frustration caused by the discrepancy regarding your vehicle category. Receiving a Compact vehicle when expecting an SUV is certainly not the experience we want to provide, especially for a 28-day rental. We also understand how frustrating the wait to get this resolved has been.
Please rest assured that we are actively taking care of your case. We have just sent you an email with an update regarding your request.
We hope to sort this out for you as soon as possible!
Best regards,
Rentcars Team
Reply from Rentcars
Hello, Xuan!
Thank you so much for the perfect score and for letting us know that everything went well from start to finish. It means a lot to hear that the experience met your expectations.
We hope to serve you again soon!
Best regards,
Rentcars Team
Reply from Rentcars
Hello, Patty!
Thank you for the kind words about our website. We work hard to keep the search, the price comparison and the booking process simple, so it is great to know that it worked well for you.
We hope to serve you again soon!
Best regards,
Rentcars Team
Always very nice cars and the guest…
Always very nice cars and the guest services are very good, I love payless
20 August 2026
Reply from Rentcars
Hello, Oscar!
Thank you for your loyalty and for the great feedback about the cars and the service you received. Reviews like yours help us keep the quality bar high with our rental partners.
We hope to serve you again soon!
Best regards,
Rentcars Team
I liked it
I liked it, excellent Opportunities with incredible discounts that encourage renting through the platform. .
17 August 2026
Reply from Rentcars
Hello, Ivan!
Thank you for your review. We are glad the deals available on the platform stood out and made your rental worthwhile.
We hope to see you again soon!
Best regards,
Rentcars Team
I didn't realize i couldn't take the…
I didn't realize i couldn't take the the car to Scotland from Ireland .so now i don't get a refund i won't use any of you guys again mostly booking .com
16 August 2026
Reply from Rentcars
Hello, Timothy!
We are sorry you were not able to take the car across to Scotland and that this led to no refund. We understand how frustrating that must have been. We have logged your case so our team can review what happened with the booking terms.
Could you also confirm if your reservation was made directly through Rentcars or through another platform? That will help us look into this faster.
We hope to sort this out for you soon!
Best regards,
Rentcars Team
Reply from Rentcars
Hello!
Thank you very much for your review.
We're glad to know that it was easy to book, with a great price and fast to grab.
Rentcars Team.
The car was a bit outdated and the air…
The car was a bit outdated and the air conditioning was not cold enough
9 August 2026
Reply from Rentcars
Hello!
Thank you very much for your review.
You are a loyal customer and we count on your trust in choosing Rentcars.
We're sorry the vehicle felt a bit outdated and that the air conditioning wasn't cold enough — we've shared this feedback with our partner to help improve the fleet.
Rentcars Team.
No Service, no Support
No Service, no answer to mail, chatbot unusable, no Support, Website and app does Not work (payment not possible). Booking cancelled without prior contact. Horrible.
17 August 2026
Reply from Rentcars
Hello, Kai!
We are sorry to hear about the lack of support and the booking cancellation without prior notice. That is not the experience we want for you. We have logged your case and our team will look into what happened.
We hope to sort this out for you soon!
Best regards,
Rentcars Team
Reply from Rentcars
Hello, Agostino!
Thank you so much for your review.
We're thrilled to hear you had a fantastic experience with us.
You are a loyal customer and we count on your trust in always choosing Rentcars.
Rentcars Team.
Reply from Rentcars
Hello, Gustavo!
Thank you so much for your review.
We're glad to hear that everything went well and that you were pleased with the attention and the car.
Rentcars Team.
Reply from Rentcars
Hello, Fernando!
Thank you very much for your review.
We're glad to hear that the process was very easy and quick, with a good price.
You are a loyal customer and we count on your trust in always choosing Rentcars.
Rentcars Team.
Ordered a car through Rentcar
Ordered a car through Rentcar. Ordered a med size suv because my wife is disabled and European wanted to supply a small lower car. I was very under whelmed by them. Had to refuse the car and they couldn't offer anything else. Price was not an issue.
15 August 2026
Reply from Rentcars
Hello Kevin,
I hope this message finds you well.
My name is Karen, I am a Rentcars specialist responsible for your case, registered internally under protocol no. 1344039.
We regret that the vehicle provided did not meet your expectations. We have sent a message to your email clarifying how reservations by category work, where a specific model cannot be guaranteed, and explaining the next steps regarding the cancellation of your reservation, always ensuring the confidentiality of your data.
Should you have any questions or require further assistance, please feel free to reply directly to the email sent to you. I remain at your disposal to assist you.
Thank you for choosing Rentcars. We wish you an excellent week!
Sincerely,
Karen - Rentcars Team
Easy to book and got a good deal
16 August 2026
Reply from Rentcars
Hello, Nick!
Thank you very much for your review.
We're glad to hear that it was easy to book and that you got a good deal.
You are a loyal customer and we count on your trust in always choosing Rentcars.
Rentcars Team.
Reply from Rentcars
Hello, Alejandro!
Thank you so much for your review.
We're glad to hear it was very easy to use, with good prices and everything just as described.
You are a loyal customer and we count on your trust in always choosing Rentcars.
Rentcars Team.
Good choice.
15 August 2026
Reply from Rentcars
Hello, Andre!
Thank you very much for your review.
We're glad to hear you made a good choice with Rentcars.
Rentcars Team.
Everything so amazing
Everything was as planned. Vehicle was amazing and the employee attendant personnel was awesome and trustworthy.
1 April 2026
Reply from Rentcars
Hello, David!
Thank you very much for your review.
We are delighted to know that everything went as planned, that the vehicle was amazing, and that our attendant was awesome and trustworthy. You are a loyal customer and we count on your trust in always choosing Rentcars.
Rentcars Team.
Reply from Rentcars
Hello, Kelly!
Thank you so much for your review.
We're glad to hear the price was right and that booking was easy.
You are a loyal customer and we count on your trust in always choosing Rentcars.
Rentcars Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.