Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommen... See more
Company replied
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See what reviewers are saying
Great service from Rentcars! The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expect... See more
Company replied
Fast, no fuss, good information, everything sent on email. No doubts in the process. You just arrive at the car rental company with your document, pay and you're done. Highly recommended. Be aware car... See more
Company replied
First, I don't know what's the issue with rentcars, but in a city big as toronto the website not having any options for car rental outside the airport is unbelievable. The one I got from ACE/Iversta I... See more
Company replied
Company details
About Rentcars
Written by the company
Your global mobility partner
Connect with more than 380 car rental companies around the world.
Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.
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Renting made simple: your car in 3 simple steps
Written by the company
- 1. Search
- Choose from a wide range of cars in over 40,000 destinations across 160 countries.
- 2. Compare
- Easily compare prices and rental conditions from hundreds of trusted providers.
- 3. Book
- Reserve your ideal car — quickly, securely, and your way.
Contact info
Rua Nunes Machado, 68, 80250-000, Curitiba, Brazil
- support@rentcars.com
- rentcars.com
Travel Smart. Save More.
4.5
Excellent
181K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Rentacars was good
Rentacars was good, but Budget, the company that I choiced to rent the car does not.
24 March 2026
I liked a lot
Easy to explore but I was looking for a Jeep Wrangler at Alamo and a didn't found .
7 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got a refund
Got a refund, in a timely manner, like 2/3 Days. Because they did not tell me until I turned up at the Hire place that the Deposit was £1400. So I Went over to Enterprise & got a bigger & better car for £12 more a week & £200 deposit! To make myself feel better !! Thanks Rentcars
29 May 2026
Reply from Rentcars
Hello, Christopher!
I hope this message finds you well.
My name is Karen. I am a Rentcars specialist and I am responsible for your case, registered internally under protocol number 1329319.
We sincerely regret that your car rental experience was unsatisfactory. Thank you for your feedback. It is fundamental for us to improve our services and offer a continuously better experience to our customers.
We sent more details to your email, always prioritizing the confidentiality of your data.
If you have any questions or need further assistance, please feel free to reply to the email sent internally.
I remain at your disposal to help.
Thank you for choosing Rentcars.
We wish you an excellent week!
Sincerely,
Karen – Rentcars Team
The experience was awesome and easy
5 June 2026
easy and fast
5 June 2026
All gone well!
All gone well!
Quick pick up and the car was almost new, clean and ready to go!
5 June 2026
Got a problem, call, don't use the app
I arranged for several rentals from Australia, well in advance of our European holidays. I understand Rentcars is an agent, not the renter however. I had paid more than indicated and when questioned, Rentcars is nowhere to be found in support of me, their customer. At the time I attempted contact via their app and AI chat and that led nowhere.
Updates:
I resolved the cost issue directly with the car rental company. I am satisfied with the outcome.
Rentcars has contacted me and requested additional information. For this I have upped their rating. At least they followed up. As I stated, they're an agent and some things are out of their control, my criticism is of the support in the case of need. Maybe just ring in the even of an issue, don't rely on their app or AI perhaps... easy to say after the stress subsides.
27 May 2026
Unprompted review
Reply from Rentcars
Hello Brian,
I hope this message finds you well.
My name is Karen, and I am the Rentcars Specialist responsible for your case, registered internally under protocol number 1328899.
Thank you for your feedback. It is fundamental for us to improve our services and offer an increasingly better experience to our customers.
We have sent more details to your email, always prioritizing the confidentiality of your data.
If you have any questions or need further assistance, please feel free to reply directly to that internal email.
I am available to help you. Thank you for choosing Rentcars.
We wish you an excellent weekend!
Best regards,
Karen
Rentcars Team
I made an error and they didnt let me…
I made an error and they didnt let me cancel. I had to pay even if didnt use the service.
27 May 2026
Reply from Rentcars
Hello, Rolf!
I hope this message finds you well.
My name is Karen, and I am the Rentcars Specialist responsible for your case, which is registered internally under protocol number 1328143.
Thank you for your feedback. It is fundamental for us to improve our services and offer an increasingly better experience to our customers.
I would like to inform you that we have sent more details regarding this matter directly to your email, always respecting the total confidentiality of your information.
Should you have any questions or require further assistance, please feel free to reply to that same internal email.
I am here to help you.
Thank you for choosing Rentcars.
We wish you an excellent week!
Best regards,
Karen - Rentcars Team
Bonjour
Bonjour. I didn’t receive an e-mail to conform my réservation. I took a screen shot of the number but I would like an email so I can show it to the clerk the day I come and pick Up my rental. Could you did this please? The rest of the transaction went well.
Thank you.
1 June 2026
Reply from Rentcars
Hello, Sylvie!
I hope this message finds you well.
My name is Karen, and I am the Rentcars Specialist responsible for your case, which is registered internally under protocol number 1328108.
Thank you for your feedback. It is fundamental for us to improve our services and offer an increasingly better experience to our customers.
I would like to inform you that we have sent more details regarding this matter directly to your email, always respecting the total confidentiality of your information.
Should you have any questions or require further assistance, please feel free to reply to that same internal email.
I am here to help you.
Thank you for choosing Rentcars.
We wish you an excellent week!
Best regards,
Karen - Rentcars Team
Very smooth procedure from pick up to…
Very smooth procedure from pick up to drop off, the team at enterprise Markham are fantastic. Car was great 👍
29 May 2026
The two ladies on the telephone were…
The two ladies on the telephone were amazingly friendly, helpful and polite. What I am unhappy about is that your website makes it so difficult to find an actual telephone number or email address to contact you through (the website “contact us” details just gives you common questions and answers). I needed to talk to someone as my issue was complicated. I had to search on the internet to find this. Please correct this error as it wasted a lot of my time.
17 May 2026
Reply from Rentcars
Hello, Seema!
I hope this message finds you well.
My name is Karen, and I am the Rentcars Specialist responsible for your case, which is registered internally under protocol number 1327971.
Thank you for your feedback. It is fundamental for us to improve our services and offer an increasingly better experience to our customers.
I am truly sorry that your experience was not a 5-star experience, and for any difficulties you faced in finding our contact numbers.
I have sent you more details directly to your email, always respecting the total confidentiality of your information.
Should you have any questions or require further assistance, please feel free to reply to that same internal email.
I am here to help you.
Thank you for choosing Rentcars.
We wish you an excellent week!
Best regards,
Excelent app
30 May 2026
AVOID!! SCAMMERS!!!
AVOID!!! Charged me extra for meet and greet and I took out additional insurance thinking safer (WRONG!). When got to destination, no meet and greet service even exists for company and got scammed at desk for another insurance policy as wrong information provided by Rentcars. May seem like a good cheaper option when purchasing, but actually costs more than double once scammed. Customer service take no responsibility even though have the issue in black and white, will be escalating legally. Horrendous company!! Dont get scammed like us!! At least my kids learnt what a scam is at an early age!!
25 May 2026
Unprompted review
Reply from Rentcars
Hello, Kate!
I hope this message finds you well.
My name is Caroliny, and I am a Rentcars Specialist responsible for your case, registered internally under protocol number 1328014.
First of all, thank you for sharing your feedback with us. It is very important and helps us continuously improve our services and the experience we provide to our customers.
We are sorry to learn that your rental experience did not meet your expectations. We understand how frustrating this type of situation can be, and we want to assure you that your report is being treated with the attention it deserves. To continue assisting you, we have sent further details regarding this matter directly to your email address.
If you have any questions or require additional support, please feel free to reply to the same email sent to you.
I remain at your disposal to assist you.
Thank you for choosing Rentcars.
We wish you an excellent week ahead!
Kind regards,
Caroliny - Rentcars Team
I liked how easy the app was to use
I liked how easy the app was to use, and when I picked up the car, everything went exactly as planned. I highly recommend it.
19 July 2025
the best and easy way to book a rental…
the best and easy way to book a rental car where you go; preferencial rates and many rental car companies to choose your best option.
Easy process to complete your reservation, in less the 15minutes you can complete it.
28 May 2026
Class Wagen rent a car
Class Wagen is a car rental company that uses underhanded tactics to squeeze money out of customers. Beware of their "gifts." They're poison. Better use traditional rent a car .
20 May 2026
Unprompted review
Reply from Rentcars
Hello, Basile!
I hope this message finds you well.
My name is Caroliny, I am part of the Customer Happiness team on Rentcars and I am happy to assist you now. Unfortunately, we were not able to find your booking in our system. 🙁
I would like to kindly ask you to forward an email to happiness@rentcars.com with the following information:
Booking number:
Confirmation number:
Email address:
I look forward to hearing from you.
Kind regards,
Rentcars team.
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