Waiting in line for 1 hour One customer service representative(female) has helped 3 customers while the other (man) hasn’t completed one transaction. Now I’ve been passed to help the man in line... See more
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Everything was ok with the car and the overall experience was alright. Nothing exceptional, though. The issue that I perceive as problematic is the part with the deposits. We upgraded (and pa... See more
Company replied
I booked a car very last minute and the model I chose wasn’t available when I arrived — but RentCar.gr immediately upgraded me to a better vehicle for free. Amazing service! The prices were very rea... See more
Company replied
I rented a Mazda 2 Hybrid Automatic from Heraklion Airport, and everything went super smoothly. I had picked the Platinum insurance, and thankfully I did! While driving through the mountains, a few... See more
Company replied
Company details
Written by the company
Our Mission is to provide unique tailored services and reliable cars to our customers, creating a sense of trust and security. Our goal is to make their journey a unique life experience. Our Vision is to be the No. 1 trustworthy local car rental company on the island of Crete.
Contact info
Heraklion Airport , 71601, Heraklion - Crete, Greece
- +302810259900
- info@rentcar.gr
- rentcar.gr
3.7
Average
25 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service from beginning to…
Excellent service from beginning to end. Highly recommend using them for your next vehicle rental
14 November 2025
Reply from Rentcar.gr
Thank you so much for your wonderful feedback!
We’re truly happy to hear that you enjoyed excellent service from start to finish. Your recommendation means a lot to our team.
We look forward to welcoming you again on your next trip!
Kind regards,
RentCar.gr Team
the outstanding abilities of the in…
the outstanding abilities of the in office support staff
13 November 2025
Reply from Rentcar.gr
Dear Rod,
Thank you very much for your kind words. We truly appreciate your positive feedback and we’re glad to hear that our office support staff provided you with outstanding service.
We look forward to assisting you again in the future.
Warm regards,
RentCar.gr Team
Excellent rental company
Very efficient and professional from pick up to drop off, Minas was great when I dropped the car off, he was friendly and helpful, highly recommend Rentcar
14 November 2025
Unprompted review
Reply from Rentcar.gr
Thank you so much, Janek!
We’re truly happy to hear that you had such a smooth experience from pick-up to drop-off. Minas will be thrilled to know he made a positive impression — he’s indeed a great member of our team.
We really appreciate your recommendation and hope to welcome you again on your next trip to Crete!
Warm regards,
RentCar.gr Team
Reply from Rentcar.gr
Thank you, Sammy!
We’re so glad to hear that you had an excellent experience with us. It’ll be our pleasure to welcome you again on your next trip!
RentCar.gr Team
Disappointment
Everything was ok with the car and the overall experience was alright. Nothing exceptional, though.
The issue that I perceive as problematic is the part with the deposits. We upgraded (and paid extra) from Gold to Platinum to avoid a deposit of 900 eur, instead we paid 400.
On their site the explicitly state:
[Security Deposits can be made with a debit or credit card Visa & Mastercard and are processed by the Greek card payment company Cardlink. They are automatically released at the end of the rental agreement.]
I specifically asked how long it would take to get 400 eur back and they said 4 business days.
We returned the car on Saturday, 1 Nov, and when on 6 Nov the sum still wasn’t reimbursed, I sent an email.
They told me they processed the return on 4 November at 7:09 PM, which means, since all the bank transfers are inactive at that time, Wednesday 5 November.
They withhold the money on purpose, but later state as an excuse that for the cars given back on Saturday the refund will be processes the next Tuesday - something that isn’t stated anywhere.
This is not exactly what I would call Fair play.
6 November 2025
Unprompted review
Reply from Rentcar.gr
Dear Urska,
Thank you for sharing your feedback. We’re glad that the car and overall rental experience met your expectations.
Regarding the deposit, we’d like to clarify that all refunds are refunded through Cardlink, our official Greek payment partner, after vehicle inspection and contract closure. In your case, the €400 deposit was released on November 4th at 19:09, during our office hours.
While the release was processed the same day, the time it takes for the amount to appear back in the customer’s account depends entirely on each bank’s internal processing times, which can vary from 2 to 7 business days, particularly after weekends or holidays.
We understand how such delays can cause frustration. Following your email, we immediately requested and applied an update to our rental terms and conditions to ensure greater transparency for all future customers.
The RentCar.gr Team
Seems affordabel, but ends up costly
I would recommend staying away from this rental company. What may at first seem like an affordable rental quickly ends up costing just as much as the more established and reputable companies such as Avis, Budget, Hertz, etc.
Even though I paid extra for their so-called *Gold Package*, I still ended up having to pay — yes, actually **pay** — a €1900 deposit. Alternatively, I could pay an extra €90 to avoid the deposit.
When I tried to pay with my Mastercard credit card, which has absolutely no spending limit issues (I’ve rented many cars and made larger purchases before), the payment was declined twice. I then transferred money to my Visa debit card and used that instead — and that payment went through.
After the rental period ended, it took seven days before the money was returned to my account, and due to currency exchange differences (since I’m Norwegian), I lost about €110. In other words, my car rental ended up being €110 more expensive than agreed.
I rent cars frequently for my business trips, usually with Avis, and although they also take a deposit, it’s always just a reservation on my card that is released upon returning the vehicle — I’ve never actually been charged, as happened in this case.
We’ll be going back to Crete next year, but we will definitely **not** be renting from this company again.
28 October 2025
Unprompted review
Reply from Rentcar.gr
Dear Mr. Reflections,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet your expectations.
The security deposit is a standard procedure clearly stated during the booking process and is fully refunded once the vehicle is returned in the same condition. The refund was processed within our normal timeframe, and any minor difference in the returned amount is typically due to exchange rate fluctuations and banking terms and conditions applied by your financial institution.
Regarding the payment attempt, large transactions are sometimes declined automatically by card issuers for security reasons — even when the card has sufficient balance or limit. We’re pleased that your alternative card was accepted and that the deposit was successfully refunded.
We appreciate your feedback and always strive to make our rental process as transparent and convenient as possible.
Kind regards,
RentCar Team
Great service and flexible...
23 October 2025
Unprompted review
Reply from Rentcar.gr
We’re very glad you appreciated our service and flexibility, Ardian! Thank you for your review — we hope to welcome you again soon at RentCar.gr.
Safe Travels
The Rentcar.gr Team
A solid rental car agency
I took an upgrade for insurance on the desk at Chania airport, because I thought 1800 euro deposit with gold insurance was too high (with platinum, it was 900 euros, a bit high still to be comfortable). Also the insurance still leaves unnecessary holes in it's coverage in my opinion. Definitely something to develop further, I think.
Anyway everything went smoothly and the contact person even returned after the while when we didn't figure out how to close the trunk door appropriately, our mistake.
Deposit return policy is as my experience 1-2 weeks after the rental period.
11 October 2025
Unprompted review
Reply from Rentcar.gr
Thank you very much, Tommi, for your detailed feedback and for choosing RentCar.gr! 🙏
We’re glad to hear everything went smoothly and that our team at Chania Airport was there to assist you right away. Your comments about the deposit and insurance options are truly appreciated — we’re continuously reviewing our coverage and deposit policies to make them even more convenient for our customers.
We hope to welcome you again on your next visit to Crete!
RentCar.gr Team
Very good service
Very good service, fast reply through what’s up. Great experience
2 November 2025
Unprompted review
Reply from Rentcar.gr
Thank you very much, Ioannis!
We’re delighted you had a great experience with RentCar.gr and appreciated our quick WhatsApp support. We hope to welcome you again soon on your next trip!
I booked a car very last minute and the…
I booked a car very last minute and the model I chose wasn’t available when I arrived — but RentCar.gr immediately upgraded me to a better vehicle for free. Amazing service! The prices were very reasonable and the whole process was smooth from start to finish.
Communication with the staff was excellent — every time I needed to get in touch, they were quick, polite and very helpful. Great experience overall. Highly recommend RentCar.gr and will definitely use them again!
19 October 2025
Unprompted review
Reply from Rentcar.gr
Dear Customer,
Thank you so much for your kind words!
We’re delighted to hear that you enjoyed the free upgrade and that everything went smoothly from start to finish.
Our team always does its best to offer quick and friendly communication, even for last-minute bookings, so your feedback truly means a lot to us.
We really appreciate your recommendation and look forward to welcoming you again soon in Crete!
Warm regards,
The RentCar.gr Team
Great Car Rental Experience in Crete!
I rented a Mazda 2 Hybrid Automatic from Heraklion Airport, and everything went super smoothly. I had picked the Platinum insurance, and thankfully I did! While driving through the mountains, a few rocks fell from a cliff and cracked the windshield…. but the team handled it right away. They replaced the car instantly, no stress and no extra charges.
The staff were really friendly, and both pickup and drop-off were quick and easy. They also suggested taking a few photos or a short video of the car before leaving the parking lot, which is a great tip for peace of mind. Overall, a great experience would totally rent with them again!
23 September 2025
Unprompted review
Reply from Rentcar.gr
Dear Enzo,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that you had such a smooth experience with your Mazda 2 Hybrid and that our team could assist you quickly when the windshield incident happened.
Your kind words about our staff and your recommendation mean a lot to us.
We truly appreciate your trust and look forward to welcoming you again on your next trip to Crete!
Warm regards,
The RentCar.gr Team
I was very happy with the Service
I was very happy with the Service. Good price, good car and very friendly service!! Next time i will rent there again!
31 October 2025
Unprompted review
Reply from Rentcar.gr
Dear Ich,
Thank you so much for your kind words!
We’re delighted that you were happy with our service, car, and prices. It means a lot to us that you’d choose RentCar.gr again — we look forward to welcoming you next time in Crete!
Warm regards,
The RentCar.gr Team
I Had a great experience.
I Had a great experience.
Their Customer Service was amazing.( Always answer via WhatsApp or call and you get to speak to a real person)
Very transparent. No surprises
The rental booth isright next to airport doors. (100m)
Were able to help me with the car seats. With all different sizes and shapes.
Reasonably pressed.
Definitely recommended.
12 October 2025
Unprompted review
Reply from Rentcar.gr
Thank you so much for your wonderful review Ishai!
We’re delighted to hear you had a great experience with us and that our customer service team was able to assist you quickly and personally. Transparency and convenience are very important to us, so we're glad you appreciated our airport location and straightforward process.
It’s great to know we could help with the car seats as well — we understand how important it is for families to travel comfortably and safely.
We truly appreciate your recommendation and look forward to welcoming you again on your next trip!
Safe travels,
RentCar.gr Team
Booked a mid-class Citroen C3 (or…
Booked a mid-class Citroen C3 (or similar).
BOOKING CODE 9OJR8MJ451 for 17 days.
Airport Arrival landing Sunday night at 02:30 am with golf Luggage.
Called the evening before if the car is ready in the night with flight No.WKXXX. Yes everything perfect they following the flight number and arrival. Extra Costs 50E+20E for night delivery. After landing 02:40 shut on the Mobile and had already several messages at 02:03 from rentcar.gr. "Where are you? you suppose to be here at 02:30". "Keep in mind that if you are not here until 03:10 you are going to loose your reservation with full cost as a non show."
Our normal luggage came on the belt 02:55. Called with rentcar.gr we are on the way. My wife had to search for the two golf luggages somewhere else (Bulky Luggage). I rushed to the rentcar.gr until 03:10.
Received a crapy Toyota Yaris with more than 15 scratches, defects, 3.70m length instead of 4.01m Citroen C3.
Golf Luggage fit only with the front seats at the forward limit. Complaining about "this is not a mid class car" similar to C3. He told me "yes it is, no other car available, take it or leave it at full costs." Additionally 900E Deposit which was charged to the Visa (not blocked!) He told me the booked "gold standard" does not include anything on liability.
On the booking we had the impression with "gold" everything was covered without reading all the general conditions thru.
Next day called the office to change the car.
They said yes and we arranged for Tuesday 06:00pm at the Airport. Received a call monday 14:00 on the golf course; "If you want to change your car you have to be here in 1h, as we need the car."
We refused as this was not the comittment and we don't want to stop the golf round.
And this all is not a matter of language; my wife is greek and speaks perfectly greek.
This is cheating!! Never ever again rentcar.gr!
21 September 2025
Unprompted review
Reply from Rentcar.gr
Dear Customer,
Thank you for your feedback. We are sorry that your experience did not fully meet your expectations. However, we would like to clarify a few important points:
Vehicle categories are defined by engine type, power, and motorisation, not by size or exact model. The Toyota Yaris you received belongs to the same rental category as the Citroën C3.
If you had informed us in advance about your specific luggage or equipment requirements (such as golf bags), we would have done our best to provide a more suitable vehicle.
Our team offered a vehicle change as soon as another car became available. However, you requested to delay the exchange because you were on the golf course, and finally decided to keep the current car.
The night delivery fee and related terms are clearly stated in our rental conditions and FAQ section, both publicly available to all customers before booking.
At RentCar.gr, we always follow flight schedules, offer 24/7 service for arrivals, and strive to provide the best possible experience to every customer.
Misleading Terms and No Refund
I booked a car with Rentcar.gr on 4 September 2025 for €158. On the booking page, there was no clear mention of a deposit requirement. Only after payment, hidden in the Terms & Conditions, I discovered that a large deposit was required – something I could not afford.
Within the same hour of booking, I contacted the company to request a cancellation and refund, as the deposit was never properly disclosed before payment. They refused to refund me, even though I never received the service.
Their cancellation policy is extremely unfair and not transparent to consumers. They rely on fine print and hidden links instead of providing clear information at the booking stage.
I am now pursuing the matter with the Greek Consumer Ombudsman, as this company does not respect consumer rights or transparency obligations under EU law.
⚠️ I strongly advise others to avoid Rentcar.gr and book with a company that clearly discloses all costs and deposit requirements upfront.
4 September 2025
Unprompted review
Reply from Rentcar.gr
Dear Mr. Salamon,
We regret to hear about your dissatisfaction. However, your claim is not accurate.
During the booking process, before completing any reservation, every customer must explicitly confirm that they have read and agreed with our Rental Terms and Cancellation Policy by checking the box. Without this confirmation, the system does not allow the booking to proceed (see screenshots).
Our deposit policy and all related conditions are clearly stated in the Rental Terms & Conditions as well as in the Cancellation Policy, both of which you accepted prior to payment:
🔗 Rental Terms & Conditions : https://rentcar.gr/en/info/rental-terms-and-conditions
🔗 Cancellation & Change Policy : https://rentcar.gr/en/info/cancellation-and-change-policy
It is the customer’s responsibility to read the terms before agreeing to them. By ticking the box and finalizing the booking, you confirmed your full acceptance.
For this reason, your reservation and our cancellation policy were applied correctly.
RentCar.gr always acts with transparency and fairness, and we encourage our customers to carefully review the terms provided before confirming any booking.
Best regards
Rentcar.gr Team
Waiting in line for 1.5 hour
Waiting in line for 1 hour
One customer service representative(female) has helped 3 customers while the other (man) hasn’t completed one transaction.
Now I’ve been passed to help the man in line behind me. I have a reservation but he did care. Never again
Rude
28 September 2025
Unprompted review
Reply from Rentcar.gr
Dear Rush,
Thank you for taking the time to leave your feedback. We are sorry for the delay you experienced at our counter.
At that specific moment, we indeed had only one representative at the desk, while the other team members were outside delivering and preparing vehicles for customers.
Unfortunately, this caused a longer waiting time than usual, and we understand how frustrating this must have been for you.
Your comments help us improve. We are already working on adjusting our staffing and processes to make sure that waiting times are reduced and every customer with a reservation is served promptly.
We apologize once again for the inconvenience and thank you for giving us the opportunity to address this matter.
Kind regards,
No clear communication of their rental…
No clear communication of their rental terms and their customer service doesn’t. I ended up paying 140 euro and did not receive my car and not reimbursement. They would not rent me the car because I didn’t have my national license that was in another language anyways plus I was able to rent a car in Athens with just my international license with a known company but this company did not accept. Customer service is below zero and they don’t even care. DO NOT RENT FROM THIS COMPANY
10 September 2025
Unprompted review
Reply from Rentcar.gr
Dear Alia,
We are sorry to read your review. Please allow us to clarify:
At the time of booking, the confirmation email you received clearly listed the documents required for all rentals:
A valid driving license in physical form (minimum 12 months)
A valid ID card or passport
A credit/debit card for the deposit.
Additionally, as per international regulations, an International Driving Permit (IDP) is only valid when presented together with the original local license. Without both, we are not legally allowed to deliver a vehicle.
We fully understand your frustration, but these rules are not unique to our company — they are standard practice in Greece and most countries. Unfortunately, as the required documents were not presented, we could not proceed with your rental.
We value all feedback, but we kindly remind our customers to carefully review the rental terms during booking to avoid such situations.
Kind regards,
Really bad
Really bad. Difficult to find and so slow to respond that they said the car was automatically cancelled. Would do NOTHING, not even refund the insurance. Would NOT recommend. I, too, have saved the emails, text messages, phone log and WhatsApp messages that were either never answered, disconnected, or took a very long time to apply. It would have been so easy for them but they would just rather keep all the money and do nothing. Seriously, guys. Stay AWAY from this company!
6 September 2025
Unprompted review
Reply from Rentcar.gr
Dear JM,
We regret to read your comments, but it is important to clarify the facts:
Your reservation 1L7RW3NR71 was confirmed twice on 25 June 2025, including Google Maps links to our exact location and our contact phone number (available 07:00–23:00).
The declared flight Aegean A3338 landed at 12:21 on 7 September 2025. Our staff was present and waiting at the agreed 13:00 pick-up time.
No call or email was received from you or your clients at that time. The first contact came at 17:41, four hours later, after another rental had already been made.
As per our published and accepted No Show Policy, the reservation was automatically cancelled and no refund is applicable.
For transparency, we have preserved all confirmation emails, flight records, and correspondence as evidence.
The employee at the desk was super…
The employee at the desk was super nice, sent me the contract rules by email and provided a car in a few minutes. I signed the contract. She said she has to make pictures of the car. She even mentioned that the car has some signs of previous accidents and that for this reason she has to include this point in her report before she gives me the keys of the car. I didn't ask to see the pictures she had made. We had four days of a super wonderful holiday in Crete, the car (a little Hyundai) was super and i was really happy with it. At the moment of giving back the car, they said that there are two signs of accidents on the car. They show me the pictures taken before i started the rental, and the signs were not in the pictures. Why? Obviously because the pictures were taken months before. So i had to pay 885 euro of damages, which i did with absolutely no problem. However, they also want me to sign a declaration to explain how i did the accident. This i didn't want to do because i hadn't do any accident. So they became very angry and argued a lot. But i had to take my plane 40 minutes after, so i didn't bother to try understanding why they were so angry after i had paid 885 euro and they obviously should have known that there was no reason to pay. Still i give 5 stars because the car and the island were super good and i had been too stupid not asking to see the pictures in the day of the rental, it was my first time renting a car and i will certainly know it the next time. I also give 5 stars because i am so sad of the two employees being so angry, i hope with this they will read it and smile again and tell themselves that their life and job are not so bad as they seem to believe, after all
11 July 2025
Unprompted review
Reply from Rentcar.gr
Dear Mr. Tessandori,
Thank you sincerely for your 5-star review and for sharing your detailed experience with us.
We are truly pleased to hear that you enjoyed your holiday in Crete and that the vehicle served you well. Your kind words about our colleague at the desk are appreciated, and we’re glad the check-in process was smooth for you.
However, we deeply regret the misunderstanding and discomfort you experienced during the return of the car. Please allow us to clarify a few important points:
Vehicle Inspection & Photos: While we always aim to take up-to-date photos of each vehicle before every rental, during peak season, we sometimes rely on previous sets of images when damage has not changed. However, our team is instructed to update the report when visual damage is observed at check-out, and any discrepancies should be clearly communicated and documented.
Damage Responsibility: In cases where new damages are discovered at return and not listed in the check-out report, we are obliged to charge for repairs, as per the rental agreement. We understand your concern about signing a declaration, but this is simply a formality required by our insurance provider to document any damage, regardless of fault or how it occurred.
Your Attitude and Kindness: Despite this difficult moment, your empathy and generosity in giving 5 stars speak volumes about your character. We are touched by your thoughtful message, and we assure you that your words have been shared with our staff. Your feedback will help us improve the clarity and transparency of our procedures, especially for first-time renters.
Please feel free to reach out to us directly if you’d like to further discuss this matter or if we can assist you in any way on a future trip. We would love the opportunity to welcome you again under better circumstances.
Warm regards,
Customer Care Team
RentCar.gr
Very disappointing experience. I do not recommend.
I rented a car with the so-called "Platinum" insurance, which was supposed to cover the underneath of the vehicle. After a minor dent to the rocker panel, the company withheld the full €350 deposit without offering any clear explanation or justification from the insurer. When I asked for clarifications, they responded aggressively and cut off communication. Very disappointing experience. I do not recommend.
8 June 2025
Unprompted review
Reply from Rentcar.gr
Thank you for giving us once again the opportunity to publicly clarify the facts of this case.
The customer selected the Platinum Insurance package, which includes coverage for underbody, wheels, and glass, with a reduced excess of €350. As clearly outlined in our rental terms—available both prior to and during the booking process—this is not a zero-excess policy. In the event of damage, the customer is responsible only for the pre-agreed excess amount, while the remaining costs are covered by the insurer.
In this specific case, the damage occurred to the rocker panel, an external part of the vehicle’s bodywork. The extent and nature of the damage were evaluated by an independent certified expert (WEDAT.EU). In accordance with the insurance terms, only the €350 excess—already pre-authorized as a deposit—was withheld. The full cost of the repair exceeded this amount and was covered by the insurance company.
To be absolutely transparent, we provided the customer with all relevant documentation, including:
The Incident Report
The Police Report
The Certified Damage Assessment
Additionally, we engaged in 14 email exchanges with the customer to explain the process, share documentation, and provide full support. Therefore, any claims of receiving “no explanation” or of “cut-off communication” are entirely unfounded and false. We can prove this with full written records.
Unfortunately, after the customer’s request for a refund of the €350 excess was denied, we observed what appears to be a coordinated campaign of misleading and defamatory reviews across multiple platforms by the customer and associated individuals. This case has already been forwarded to our Legal Department for legal action, and we are treating the matter with full legal seriousness. We explicitly reserve all legal rights to defend our company and staff against false, malicious, or defamatory statements.
At RentCar.gr, we are committed to transparency, professionalism, and clear communication. We strongly encourage all customers to carefully read the terms of their selected insurance coverage before completing a booking. Should you require clarification or assistance, our team remains available through our official contact channels.
Sincerely,
The RentCar.gr Team
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