Went from London to Coventry to view their single room via booked appointment. On arrival to appointment , i was shown a wrong double room. Upon enquiry, i was told single room has gone over the weeke... See more
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Absolutely fantastic rental company, second to none. Everything is efficient and quick and all online which make things so much easier than signing a million forms, ten times over. Carrie was fa... See more
Company replied
I found myself in a really bad position and needing a home quickly, I found Carrie at Rent a room and the experience from start to finish was amazing. I had a few financial issues, but carrie advised... See more
I had a really great experience renting my room through Rent Room! Everything was exactly as shown in the pictures – clean, comfortable, and just what I expected. A special shout-out to Carrie and And... See more
Company details
Written by the company
RENTAROOM a letting agency specialising in shared housing (House of Multiple Occupation - HMOs). We manage properties in Coventry, Nuneaton, Hinckley, Tamworth and Rugby.
Contact info
23-25 Hollybush House, Bond Gate, CV11 4AR, Nuneaton, United Kingdom
- 02476 970800
- admin@rentaroom.biz
- rentaroom.biz
4.3
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Rent a Room
13 February 2024
Unprompted review
Reply from RENT A ROOM
Thanks Pankaj, we're glad your happy in your home with us :-)
Swift, simple and very professional
Great experience, I worked with Carrie who was wonderful - delivering superb communication in every stage of the moving process making it feel extremely easy and stress free - allowing me to move in very quickly. Moving felt a lot better with the support provided and everything is amazing so far & meets expectations.
Thanks to Carrie & Rent a Room both.
19 January 2024
Unprompted review
Fantastic service
Carrie was very helpful and nice during the whole process of moving into the room and made it easy to understand the things I was confused about, the room was well looked after, very clean and modern.
12 January 2024
Unprompted review
I have been dealing with Carrie
I have been dealing with Carrie for the past month now and she has been so understanding and done so much for me and now moving in brilliant
6 December 2023
Unprompted review
An experience worth recommending.
Have had quite a great experience with Rentaroom, from viewing, referencing and leading up to check in. My advise to anyone wishing to rent with rentaroom (which I am sure will be appreciated) is to be forthcoming and honest. I feel very lucky to have dealt with real people with empathy, and not robots. Shout out to Andy and Carrie for a stellar job they are doing.
24 November 2023
Unprompted review
Very helpful throughout the process of…
Very helpful throughout the process of securing the room, moving in was nice and easy.
24 November 2023
Unprompted review
Smooth move in
Carrie from Rent a room helped me move in, and also helped with my friend. Even gave me a lift to my friend's room and then back to my room as I had no car. Issues have been documented and promised to be rectified soon
17 November 2023
Unprompted review
Nice open spaces
Nice open spaces, warm temperature, reliable appliances and equipment, friendly staff and residents.
8 November 2023
Unprompted review
Reply from RENT A ROOM
Thanks for your kind review Daniel, we hope you enjoying living in your new home :-)
Superb delivery of customer service.
26 October 2023
Unprompted review
We have used Rent A Room for several…
We have used Rent A Room for several years to manage our properties and could not reccomend them highly enough. With all the ups and downs a property business throws at you it was so reassuring to know our properties were in safe hands and being well looked after. In particular I would like to mention Julie at Rent A Room who always goes above and beyond to help myself as a landlord and is a reassuring voice at the end of the phone, thank for all your help!
2 October 2023
Unprompted review
Professional and efficient service from…
Professional and efficient service from start to finish, any questions answered promptly and nothing too much.
Warm welcome and highly recommended
Craig
13 September 2023
Unprompted review
Reply from RENT A ROOM
Thanks for your feedback Craig, we hope you enjoy living in the house :-)
Superstar Carrie
Carrie was absolutely amazing & helped me get sorted as soon as she possibly could
30 August 2023
Unprompted review
Reply from RENT A ROOM
Thanks Chris, glad you had a good experience. Hope you enjoy your new home. If there's anything we can do please let us know.
Floor should be more clean and cleaner should come at least once a week. Bedding is not ok
Floor should be more clean and cleaner should come at least once a week. Bedding is not ok I can't sleep properly. Can we change that please
4 September 2023
Unprompted review
Reply from RENT A ROOM
Hi Ravinder, the cleaners come twice per week as per the advert and contract.
We do not provide bedding, other than the mattress protector which is hotel standard, so I'm not sure the issue here? Please contact us via the tenant app is there is something you want us to look at specifically.
Shout-out: Andy and Carrie
My partner and I recently moved in together for the first time with the help of Rent a Room. Both Andy and Carrie are absolutely amazing people who helped us every step of the way, so friendly and helpful with any of our questions.
Thank you so much!
30 August 2023
Unprompted review
Reply from RENT A ROOM
Thanks for your positive review, we'll pass your thanks on to Andy & Carrie! Hope you enjoy your stay in the property :-)
One of the staff members has always…
One of the staff members has always gone above and beyond for me - Carrie. Whenever I've needed anything at all she has been there for me, from maintenance issues to rearranging and moving furniture which she really didn't need to do. I cant thank her enough, and she is a credit to rent a room.
31 August 2023
Unprompted review
Reply from RENT A ROOM
Thanks for your positive review, we'll pass your thanks on to Carrie! Hope you enjoy your stay in the property :-)
Very professional and helpful
Very professional and helpful, cheerful and polite.
22 August 2023
Unprompted review
Reply from RENT A ROOM
Thanks for your positive review, hope you enjoy your stay in the property :-)
Good
Yes, I extremely. happy about the room.My thinking I staying with nature. outside the garden & railway crossing.
26 August 2023
Unprompted review
Reply from RENT A ROOM
Thanks for your positive review, we hope you enjoy your stay in the property :-)
Simple, easy, quick and friendly 5 stars
Andy and Carrie offer a 5 star service. From booking the viewing on the same day to moving in. The whole process was simple and the two of them are very easy going and approachable. I would recommend 100%
4 August 2023
Unprompted review
Reply from RENT A ROOM
Thanks for your review, we hope you enjoy staying at the property.
Been blocked and no responses from…
Been blocked and no responses from company for over 2 weeks after the matter was supposedly handed to their directors. Absolute liars and cheats do not trust
16 August 2023
Unprompted review
Reply from RENT A ROOM
Alex (and your various alter-egos), I have given you the reasons why your referencing fee was kept perfectly legally. My email address is in the reply to one of your many negative reviews on here - you have not contacted me yet are happy to post here thatw we're ignoring you.
Because we rejected your application as you failed referencing by not being able to prove your income, we retained the £50 holding deposit allowed within the tenant fee act.
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