Renew + Me Reviews 

4,881
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 4,072 reviews, reviewers had a great experience with this company. Customers frequently praise the personalized skincare formulas, noting that the attractive packaging and precise, measured application system make their daily skincare routines exceptionally simple and pleasant. Many consumers also mention seeing visible improvements in their skin texture, hydration levels, and fine lines after just a few weeks of consistent daily use. However, some people were dissatisfied with the unexpected automatic subscription process, mentioning that it was completely unclear during the initial online purchasing steps. A few reviewers also experienced difficulties with managing or canceling their recurring monthly orders because there was no obvious way to stop them easily.

What people talk about most

Product

Users describe positive interactions with product, noting that the formula feels lovely, absorbs well, and... See more

Quality

Reviewers mention positive feedback about quality, noting that the treatment makes their skin feel softer,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website and initial quiz are simple... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, efficient, and prompt shipping times. Many... See more

Subscription

People report ambiguous experiences with subscription services, reflecting a division among users. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using Renew + Me for 8 weeks. I’m 57 and can see an improvement in the fine lines around my eyes and my skin in smoother and ‘glowie’. I started using this product to help reduce hyperpigm... See more

Rated 4 out of 5 stars

I have only recently started using Renew+Me so cannot as yet comment on the effectiveness of the product. Initially thoughts are - texture and feel of the product is smooth and light - packa... See more

Rated 4 out of 5 stars

It was easy enough to sign up and try the product. My main concern for picking this was my hyperpigmentation. I've been using this for about 2 months and 2 weeks now. I would say overall my skin does... See more

Rated 4 out of 5 stars

I’m a new customer and I found the process very simple. The delivery was good and the customer service is excellent and quick to respond to any concerns. It’s early days yet as I’ve only been using my... See more


Company details

  1. Beauty Product Supplier
  2. Online Prescription Medication Vendor
  3. Skin Care Clinic

Written by the company

Renew + Me creates dermatologist-designed, personalised skincare tailored to your unique skin needs. Our formulations use clinically proven active ingredients to restore skin function, boost collagen, and deeply hydrate to reduce visible signs of ageing at a cellular level.  Start your personalised consultation today at renewandme.com


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

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4.2

All reviews

(4,881)

4,052 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have asked repeatedly for my…

I have asked repeatedly for my subscription to be cancelled but no answer?

2 September 2026
Unprompted review
Renew + Me logo

Reply from Renew + Me

Dear Customer,

We’re really sorry to hear this and completely understand your frustration. This isn’t the experience we want you to have.

It's possible to amend and cancel your subscription at any point through your online account at renewandme.com.

Our customer care team are also available to review your account and help resolve this quickly—please reach out to them at hello@renewandme.com.

Best wishes,
The Renew + Me Dermatology Support Team

Rated 1 out of 5 stars

Shady subscription

I haven’t even tried the cream yet, and have been debited for £29.99?! I did NOT subscribe to anything so would like a refund please - I haven’t even received a second dose yet?!!!!!

20 August 2026
Renew + Me logo

Reply from Renew + Me

Dear customer,

Thank you for reaching out with your feedback. We frequently offer promotional pricing, which may affect the starting ongoing price of your subscription fee, based on the promotion applied during your initial consultation.

Towards the end of the consultation, we share with you your monthly cost once any promotions have been applied.

Please reach out to hello@renewandme.com and our Dermatology Support Team will be happy to provide further assistance with this.

Best wishes,
The Renew + Me Dermatology Support Team

Rated 1 out of 5 stars

I’m not happy with the product & I had…

I’m not happy with the product & I had a bad rashes on my face plus it got inflammation.

20 August 2026
Renew + Me logo

Reply from Renew + Me

Dear customer,

We're very sorry to hear this, this is certainly not the experience we would have wanted you to have had. Your skin is as unique as your fingerprint, and everyone responds to treatment differently.

Please can you drop our Dermatology Support Team a message at hello@renewandme.com? Our team will then be able to look into this and help you further.

Best wishes,
The Renew + Me Dermatology Support Team

Rated 1 out of 5 stars

I have been sending mails to cancel my…

I have been sending mails to cancel my subscription but no response up until now. How do you explain a debit without an active subscription

28 August 2026
Unprompted review
Renew + Me logo

Reply from Renew + Me

Dear Customer,

We’re sorry to hear this and we’d love to clarify things for you. Renew + Me is a monthly subscription service, and we share details of the subscription at sign-up - it's possible to amend and cancel your subscription at any point through your online account at renewandme.com.

Our customer care team are also available to review your account and help resolve this quickly—please reach out to them at hello@renewandme.com.

Best wishes,
The Renew + Me Dermatology Support Team

Rated 5 out of 5 stars

best skin care

im not one to leave reviews and im also not one for all those creams and potions i will normally buy something from a shop and promise to use it and start taking better care of my skin only to see no results or i simply cant be bothered but this renew me is absolutely fantastic i had very large pores and now there so much better and my wrinkles especially on my forehead have simply gone like iv had Botox or something i also had accidently scraped my skin under my nose with one of those stupid little fine blades meant to get rid of hair i had had it for a yr n now this cream has gotten rid of that too it is so simple to use and gives you the right amount to use every time i don't get sick of the routine and its quick to apply and leaves my skin so refreshed i am on benefits so its a little dear for me but not too much and all the benefits are so worth it and instead of having 5 different potions that end up costing just as much there's just one
one to put on and saves space too and easy to put in my bag wen i go away
brilliant product and company is easy to get in touch with with any questions and they do answer them iv not got one complaint about this product tailored to my skin even my son said my skin looks healthier

20 August 2026
Rated 1 out of 5 stars

Awful

Awful. Product itself is fine but they won’t cancel the subscription. Two months of trying to no avail. A huge no.

20 August 2026
Renew + Me logo

Reply from Renew + Me

Dear Customer,

We’re sorry to hear this. Renew + Me is a monthly subscription service, and we share details of the subscription at sign-up - it's possible to amend and cancel your subscription at any point through your online account at renewandme.com.

Our customer care team are also available to review your account and help resolve this quickly—please reach out to them at hello@renewandme.com.

Best wishes,
The Renew + Me Dermatology Support Team

Rated 1 out of 5 stars

Automatic subscription

Be careful when you order from Renew+me. I have never agreed for any subscription but after 4 weeks a pending payment of £29.99 was in my account, there are no options to delete your card details. When I checked my account, I was surprised to find out that I have subscriptions with them to have a ‘’personalised items’’ sent every 4 weeks. Cancelled the subscription I have never agreed for and surprisingly got an email starting that if the payment has been made, the product will be send.
Can not find any informations about returns…

29 August 2026
Renew + Me logo

Reply from Renew + Me

Dear Customer,

We’re sorry to hear this and we’d love to clarify things for you. Renew + Me is a monthly subscription service, and we share details of the subscription at sign-up.

It's possible to amend and cancel your subscription at any point through your online account at renewandme.com.

Our customer care team are also available to review your account and help resolve this quickly—please reach out to them at hello@renewandme.com.

Best wishes,
The Renew + Me Dermatology Support Team

Rated 5 out of 5 stars

Wonderful results

This is such a fantastic product! It’s not sticky and comes with a convenient case for on-the-go use. The personalisation ensures it’s unique to you (no one else touch it!!. The results are top-notch and the price is much more affordable than luxury alternatives. I absolutely love it!

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Be aware!

Update:
The company has since refunded me the £29.99 charge taken from my account.. thanks.

I tried a cream from this company, the deal was £5.99 so thought i would give it a try. Unfortunately it didnt work for my skin but I thought nothing lost, nothing gained, it works for a lot of others. 4 weeks later I have a £29.99 payment taken out my card and an email stating my order was on the way! What?! 1 - I did not sign up for a 4 weekly delivery and 2 - I did not receive any email saying this was coming up, no heads up that there was a delivery due, you just sent it out without any confirmation. For that reason I will not be ordering or recommending this product to anyone. I have a cream on its way thats of no use to me and im £29.99 down. Disappointing!

29 August 2026
Unprompted review
Renew + Me logo

Reply from Renew + Me

Dear Customer,

We’re sorry to hear this and we’d love to clarify things for you. Renew + Me is a monthly subscription service, and we share details of the subscription at sign-up.

It's possible to amend and cancel your subscription at any point through your online account at renewandme.com.

Our customer care team are also available to review your account and help resolve this quickly—please reach out to them at hello@renewandme.com.

Best wishes,
The Renew + Me Dermatology Support Team

Rated 4 out of 5 stars

It was easy enough to sign up and try…

It was easy enough to sign up and try the product. My main concern for picking this was my hyperpigmentation. I've been using this for about 2 months and 2 weeks now. I would say overall my skin does look brighter and even. My hyperpigmentation hasn't gone however, I would say be realistic about this as if you have a dark patch that has been there a long time I don't think this product alone would help to get rid. It has lightened it a little but not like a miracle product. Skin does get very dry and starting this during heatwave with intense sun is probably not the best time!

11 June 2026
Rated 4 out of 5 stars

So far so good

So far so good. It’s a great idea and the tube has a good process for dispensing the right amount. My only issue is needing to be careful around the eyes

20 August 2026
Rated 1 out of 5 stars

Very poor communication

Very poor communication. Still not received my order, no replies to emails.

25 August 2026
Unprompted review
Renew + Me logo

Reply from Renew + Me

Dear Emma,

We're very sorry to hear this, this is certainly not the experience we would have wanted you to have had.

Our team aims to respond to all emails within 24 hours. If you have already sent us an email at hello@renewandme.com, a member of the team will get back to you as soon as possible.

Best wishes,
The Renew + Me Dermatology Support Team

Rated 2 out of 5 stars

Poor communication

My biggest issue with this subscription service is that they never sent reminders that the next order was being sent. Due to the strength of the product I could not use every day and ended up with surplus product. I paused the subscription but there also was no communication when the pause was due to end. Additionally, I think I would have benefited from staying at the low dosage but there was no follow up to check if the prescription should be increased. My skin had only just got used to the lower dose when it was increased.
My skin is doing amazingly well now because I have stopped using this product. I gave it six months and never got past the bad skin barrier damage portion of using this.
Two stars because I was sort of happy on the lower dose but even that was very strong.

26 August 2026
Unprompted review
Renew + Me logo

Reply from Renew + Me

Dear Melissa,

We're very sorry to hear this, this is certainly not the experience we would have wanted you to have had. We're also grateful for your feedback regarding the reminders and have now passed it onto our team.

We would be more than happy to optimise your treatment to make sure you can use it everyday and see the best results - please can you drop our Dermatology Support Team a message at hello@renewandme.com? Our team will then be able to look into this and help you further.

Best wishes,
The Renew + Me Dermatology Support Team

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