I live in a block of apartments in Exeter where Remus is the management company. Reema Asif represents that company on this site. As a resident here I have discussed issues and problems with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After years of struggling to get responses, we have a Building Manager who is really approachable and goes out of her way to sort issues out, even when they are not necessarily her responsibility. Kie... See more
Company replied
TOTALLY AVOID. VERY BAD CUSTOMER SERVICE, ignoring complaint after complaint from many residents in West Village. Overcharged over bills. Having a local office in the estate but not dealing the issue,... See more
Company replied
Company details
- Commercial Agent
- Asset Manager Service
- Property Administrator
- Property Management Company
- Real Estate Consultant
Written by the company
Highly experienced UK property management agents providing services to Developers, Resident Management Companies (RMCs), homeowners and leaseholders.
Contact info
Fisher House, 84 Fisherton Street, SP2 7QY, Salisbury, United Kingdom
- admin@remus-mgmt.co.uk
- remus.uk.com
2.8
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a great experience dealing with…
What a great experience dealing with Tanweer
He made things smooth and easy and pointed out that I had been significantly over paying and entitled to a refund this is a great Xmas bonus for me and my family
Thank you Tanweer
👏
25 November 2025
Unprompted review
Reply from Remus
Dear Chris
Thank you for taking the time to share this feedback. I’m really pleased to hear that Tanweer was able to identify the overpayment and support you in getting this resolved — especially with the timing ahead of Christmas. I’ll make sure your comments are passed on to him.
We appreciate you sharing your experience.
Kind regards,
Holly
Central Services
Alyx Chapple is a ⭐
Alyx from Remus is always extremely helpful and quick to respond.
25 November 2025
Unprompted review
Reply from Remus
Dear Amy
Thank you for your feedback. It’s great to hear that Alyx has been consistently helpful and responsive. I’ll make sure your comments are passed on to her.
Kind regards,
Holly
Central Services
Invoice support- customer services
Had a call today with Jay C regarding invoices. Was one of the most pragmatic calls I have had with Remus. He gave solutions to my needs and also helped with next steps. Remus need more people like Jay.
To highlight the offer of an email confirming the outcome of our call was pragmatic as we all like an audit trail.
25 November 2025
Unprompted review
Reply from Remus
Dear Jess
Thank you for taking the time to share this feedback. It’s great to hear that Jay provided such clear, pragmatic support and helped guide you through the next steps. I’ll make sure your comments are shared with him and the wider team — it’s exactly the standard we aim for.
We really appreciate you highlighting the value of the follow-up email as well. An audit trail is always important, and it’s good to hear this added to your positive experience.
Kind regards,
Holly
Central Services
5 Star Customer Service from Tanweer
I called to settle a refund on my account owed to me and Tanweer patiently talked me through the process and actioned if for me while I was still on the line. It was such a refreshing change to have someone so patient and helpful to guide me through the process step by step. Top Marks to Tanweer and Remus
24 November 2025
Unprompted review
Reply from Remus
Dear Emma
Thank you so much for sharing this feedback. It’s fantastic to hear that Tanweer was able to support you so patiently and resolve everything for you while on the call. I’ll make sure your comments are passed directly to him — feedback like this really does make an impact.
We appreciate you taking the time to highlight your experience.
Kind regards,
Holly
Central Services
When contacting the Salisbury office…
When contacting the Salisbury office about an issue I have been experiencing, Sarah was extremely helpful, she listened and helped to come up with some solutions which led to the issue being resolved during the phone call. Overall very pleasant experience thank you!
19 November 2025
Unprompted review
Reply from Remus
Dear Jess
Thank you for sharing your experience. It’s great to hear that Sarah was able to listen, support you, and resolve the issue during the call. I’ll make sure your feedback is passed on to her and the Salisbury team.
We appreciate you taking the time to let us know.
Kind regards,
Holly
Central Services
I had a long standing issue that what…
I had a long standing issue that what was dealt swiftly and effectively by the wonderful Sarah within the Salisbury office. I cannot praise her highly enough and she took all of my stress and worries away . The issue is now closed and no complaints raised.
Kinds regards
Mike Henderson
20 November 2025
Unprompted review
Reply from Remus
Good afternoon Mike,
Thank you for taking the time to share this feedback. It’s great to hear that Sarah was able to resolve the long-standing issue swiftly and take that stress off your shoulders. I’ll make sure your kind words are passed on to her and the Salisbury team.
We really appreciate you reaching out.
Kind regards,
Holly
Central Services
Tanweer was extremely helpful
Tanweer was extremely helpful, with polite and speedy response to my enquiry.
Thankyo
21 November 2025
Unprompted review
Reply from Remus
Dear Jeanette
Thank you for your feedback. I’m really pleased to hear that Tanweer was able to support you with a prompt and polite response. I’ll make sure this is shared with him.
Thank you again,
Holly
Central Services
Tanweer was so helpful when I phoned…
Tanweer was so helpful when I phoned the accounts office this week - dealt with my issue immediately and was rectified when I was on the phone. Thank you!
18 November 2025
Unprompted review
Reply from Remus
Dear Hayley
Thank you so much for sharing this feedback. It’s great to hear that Tanweer was able to support you and resolve the issue straightaway. I’ll make sure your comments are passed on — feedback like this really does make a difference.
Kind regards,
Holly
Central Services
"defunct but regularly maintained"
Our communal solar panels don't receive generation or export revenue, and REMUS cannot explain why (at some point they say the were defunct but regularly maintained; at least they seem to power the lift). Presumably they did not bother with the procedure (forms, readings, etc..)
We still wait for certified accounts from last year.
In four years I was a leaseholder, there was one AGM were the only person to show up stated they had not received an official invitation, their suspected reason is factually incorrect. Then they stopped holding AGMs even when directors asked for it.
They did not read one electricity meter in years.
In general, anything happens only after chasing multiple times, or never. Their generic emails are misconfigured to go to spam.
We switched in frustration, our new local management agent is much better. I had to study with company house the articles of our management company to make that happen. Of course also in the handover everything takes forever, still lots is incomplete, keys came after a month etc.
I give 2 stars because occasionally someone seems to make an effort, but I guess they are not given the resources/time/info to succeed.
11 October 2025
Unprompted review
Reply from Remus
Dear Christian
Thank you for taking the time to share this feedback, and I’m sorry to hear about the issues you’ve experienced.
To ensure we can review this properly and address the concerns you’ve raised, could you please email the full details directly to remus-trustpilot@fexcopropertyservices.co.uk. This allows us to escalate it to the appropriate team for investigation.
We appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Holly
Central Services
Exemplary poor service
We can write a book about the poor service, negligence and overcharging by Remus over the past eight years since we moved into our house (Arena Place, Colchester). From Day One we are being charged for the service that's never delivered, we are paying the bi-annual charge as if we are a leasehold, while we are a freehold, so none of the services applies to us. A few weeks ago, in October 2025, we even got charged for an imagined historical balance from 2023. Earlier this year I was trying for weeks on end to have a word with our “estate manager” or anyone else at Remus, to no avail, I never went past junior team - true, they were kind and reassuring enough saying that my message had been passed on to a person in charge of our estate and that they would call me back “next week”. Needless to say, that never happened.
18 November 2025
Unprompted review
Reply from Remus
Dear Mickey
Thank you for taking the time to share this feedback, and I’m sorry to hear about the issues you’ve experienced.
To ensure we can review this properly and address the concerns you’ve raised, could you please email the full details directly to remus-trustpilot@fexcopropertyservices.co.uk. This allows us to escalate it to the appropriate team for investigation.
We appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Holly
Central Services
Professionalism and knowledge of…
Professionalism and knowledge of dealing with Alyx, always a pleasure
17 November 2025
Unprompted review
Reply from Remus
Dear Sarah
Thank you for your feedback. It’s great to hear that Alyx’s professionalism and knowledge have made a positive impact. We’re pleased to know it’s always a pleasure working with her.
Kind regards,
Holly
Central Services
Helpful response by Matthew and Holly
Holly and Matthew in South Wales have been nothing but helpful in resolving our issues over the last few years. As a Director they have supported me through render issues, which were eventually rectified by the builder.
I’m grateful for their professionalism.
12 November 2025
Unprompted review
Reply from Remus
Dear Caz
Thank you for sharing this kind feedback. We’re really pleased to hear that Matthew and Holly have been able to support you effectively over the years, especially with the render issues. Your recognition of our professionalism means a lot, and we’re glad to have been of assistance.
Kind regards,
Holly
Central Services
Reply from Remus
Dear Fahim
Thank you for sharing your feedback. I’m sorry to hear about your negative experience, and I understand how frustrating this must be. We strive for a high standard of service, and it’s clear we’ve fallen short in your case.
To address your concerns, please email me at remus-trustpilot@fexcopropertyservices.co.uk
with more details, and I’ll ensure this is reviewed and handled appropriately.
Kind regards,
Holly
Central Services
Avoid Remus Management!
Remus is the maintenance company for the building where I bought a flat and have been living in since 2021.
The condition of the building has been dreadful; I have notified them of the problems and the need to fix them (from internal redecoration - changing the overused, dirty carpet, which has become a health hazard- to repairing the building's peripheral wall, which keeps falling, and more).
Remus has proven to be TOTALLY UNRELIABLE. They respond to my emails, committing to proceed with the reparations, and do nothing. It is the worst professional service I have ever experienced.
7 November 2025
Unprompted review
Reply from Remus
Dear Lyda
Thank you for sharing your feedback. I’m sorry to hear about the ongoing issues you’ve experienced with the building’s condition and the lack of follow-through on repairs. This is certainly not the level of service we expect to provide, and I understand your frustration.
To review your case and ensure the appropriate steps are taken, please email me directly at remus-trustpilot@fexcopropertyservices.co.uk
with your property reference and any relevant details. Once I have your information, I will escalate this and ensure the matter is addressed.
Kind regards,
Holly
Central Services
We have not felt any positivity towards…
We have not felt any positivity towards Remus since moving into our property 3 years ago, but it was nice to be approached by Charlotte Mackinlay to make an appointment to see her face to face.
She listened to our concerns and has followed up with details of actions for everything we discussed.
She is very approachable and friendly and seems to, actually, listen. She also admits to her limitations.
It is a shame that more people did not make appointments to see her - I wonder whether this is due to previous negative feelings about the Remus, or whether it is lethargy.
Charlotte was kind enough to give us her contact details.
She is a real example of someone who is proactive and wants to be involved with the people that she is meant to be supporting. I hope she stays around for a long time.
6 November 2025
Unprompted review
Reply from Remus
Dear Gillyaus,
Thank you for sharing your detailed feedback. It's great to hear how positive your experience with Charlotte has been. Her proactive approach, transparency about her limitations, and willingness to listen are exactly the qualities we aim for in our team. I’m sure your kind words will mean a lot to her.
Kind regards,
Holly
Central Services
Fire Alarm
The fire alarm was sounding last week at our development. Rebecca Ryan provided immediate response to the situation and swift updates on the portal which put me and my mum at ease.
Thanks again
6 November 2025
Unprompted review
Reply from Remus
Dear Miss Richmond
Thank you for sharing this. It’s great to hear that Rebecca responded quickly and kept you updated through the portal — clear communication during an alarm situation makes a real difference, and your feedback will mean a lot to her.
Kind regards,
Holly
Central Services
Had a good meeting with Charlotte…
Had a good meeting with Charlotte Mackinlay. Charlotte got back to me straight away with answers to my questions. I have been impressed with the garden maintenance lately. Area is looking nice and neat.
6 November 2025
Unprompted review
Reply from Remus
Dear Attiki
Thank you for sharing your feedback. It’s great to hear that Charlotte responded promptly and was able to support you with your queries. We’re also pleased that you’ve noticed the improvement in the garden maintenance — it’s encouraging to see the area meeting expectations.
Kind regards,
Holly
Central Services
Remus bullied me
I have a property in Birmingham and we are in the top floor with ceiling leaking issue since 16 Jan 2025. I reported many times for this dispute and the issue only fixed in Oct 2025 after I held my service charges. Finally the repair works done and I settled all outstanding service charges but Remus treated mine as normal late payment incident and asked debt collection company chase me the interest and the penalty totally GBP900! They never say this is the mistake from them and just chase me the money which I should not pay!
8 November 2025
Unprompted review
Reply from Remus
Dear Fanny Leung
Thank you for sharing this, and I’m sorry to hear how difficult this experience has been for you. A prolonged leak and a dispute around charges is understandably stressful.
So I can look into the details and ensure this is assessed correctly, please email me at remus-trustpilot@fexcopropertyservices.co.uk
with your property reference and any relevant correspondence. Once received, I’ll review the case history and confirm the next steps.
Kind regards,
Holly
Central Services
Katie was very helpful
Katie was very helpful, and very quickly helped to resolve the problems efficiently. She was also very patient while I checked why some e mails had not come through from Reema Asif and she kindly sent me copies. E A Austin
7 November 2025
Unprompted review
Reply from Remus
Dear E A A
Thank you for sharing your feedback. It’s great to hear that Katie was able to resolve the issues efficiently and support you with the missing emails. Her patience and thorough follow-up are exactly what we aim to deliver, and your comments will mean a lot to her.
Kind regards,
Holly
Central Services
Megan
Megan was quick and efficient, responding within just two hours of me requesting information. Her prompt help made the process of selling my house run much more smoothly. Highly recommend!.
7 November 2025
Reply from Remus
Dear Dupinder
Thank you for taking the time to share this. It’s great to hear that Megan’s quick turnaround supported your sale so effectively — prompt, accurate responses make all the difference during that process. She’ll really appreciate your recommendation.
Kind regards,
Holly
Central Services
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