Remus Reviews 1,687

In the process of buying a house. The only thing we are awaiting on is the management pack from Remus. My solicitor has chased, the estate agents have chased, the sellers solicitor has chased and …..nothing. My mortgage offer expires in 4 weeks!!! Come on REMUS, you’ve been paid to do the pack so deliver the goods!
It’s honestly filling me with dread when I read the reviews on Remus knowing that I have to deal with this company for the maintenance of the road, lighting etc

Terrible company to deal with never received my first invoice, Got a letter stating estate fees were not paid for a month and £50 fine added for a £66.75, Which company on earth paying such a high interest. Scam company there is no proper route to get our of this blood estate management company.

Absolutely awful company. Would give 0 stars if that was possible.

Christopher Gibbons was very helpful, and resolved a bad situation, by his extra kind approach, and getting a good result .

Shocking that they are still allowed to operate as a business.
Unjustifiable fees; completely irresponsive; late filing of accounts; no accountability; emergency support slow; security concerns raised by residents completely dismissed; utility problems in the building not fully resolved and therefore recur. And they have the gall to charge well above market rates for their management fee. Disgusting, to be honest.

Recieved no bill which usually comes via post, got a letter from a debt collecting company requesting payment.

I have tried endlessly to email and settle my account, no response, I requested a invitation to open a portal and login into my account, no response.

This company is unbelievable, there customer service is terrible, no communication whatsoever and are unhelpful.

Avoid them at all all cost and stay well clear

My experience with Remus has been one of the most frustrating and stressful I have ever encountered with a property management company. What began as a simple issue of incorrect fees escalated into a distressing and deeply unprofessional ordeal, which has now had a significant personal impact on my family.
The initial problem involved late payment and legal fees that had been improperly applied to my account. After extensive effort, a director, Luke Turvey, personally confirmed via email that these two charges had been removed. We then paid the remaining balance in full, believing the matter was resolved.
Despite this, our account was inexplicably passed to a debt collection agency, Property Debt Collections Ltd. (PDC). We were initially hounded for a payment that included the paid of balance and a further £324 in PDC Fee’s, there fees has since ballooned to over £830.41 for just one more letter.
The most shocking aspect of this entire situation has been the complete lack of communication from Remus. Over a period of weeks, we sent multiple emails to Luke Turvey and other members of the Remus team, none of which received a response. Similarly, our attempts to contact both Remus and PDC by phone were met with hours on hold and no resolution. This communication black hole has caused immense and unnecessary stress, particularly as we are navigating life with a new baby.
It is unacceptable for a company to confirm a settled balance and then deliberately send the account to debt collectors, only to ignore all subsequent attempts at contact. This has forced us to seek legal counsel and has left us with no choice but to escalate our complaint to the First-tier Tribunal (Property Chamber) and file a formal complaint with The Property Ombudsman. I would strongly advise anyone Developers considering using Remus as their managing agent to look elsewhere.

Remus are appalling. The managers are dishonest, unreachable and don't share the information that we have a right to see about management fees.
They think they are untouchable. They should be shut down.
See the streams of reviews that say the same thing.

Honestly I don’t know where to begin. Completely ignorant to responsibility or accountability. I generally believe I would have more chance having a sensible conversation with my cat than Remus. It’s a shame so many of them are leaving quickly, no one will learn to improve if they keep turn over high.

Remus have continually ignored our communication with them. We have been proactive in contacting them when a leak began in one of the bedrooms of a newly built flat and it is almost 3 years on with little to no resolution.
It is appalling how little response we have had from them after repeated attempts to get in touch using different mediums.
I am left to assume that the reason they refuse to get involved is either incompetence, lack of care, or both.

Where do I start? Terrible communication. Ask to speak to somebody senior and they are ALWAYS, without fail either, “on a call” “in a meeting” or “ out of the office” I am told that I will be called back and I’m not. The lift in my building has been broken now for eight weeks. I have a small dog and I am a mobility scooter user, which means I CANNOT walk down the stairs! So guess what? I’ve been trapped in the building FOR EIGHT FRICKIN weeks!! Read that again.. EIGHT WEEKS! I’m out of pocket £400 as I’ve had to pay someone to walk my dog and take out my rubbish. I have missed important hospital appointments and meetings. The lift engineers who have turned up are clearly incompetent and Remus has to ‘okay’ the quotes and then we wait weeks for parts to arrive before the lift company then says “it’s a big job, we need more parts and it’s hard to get into to fix it” which is ridiculous really as surely this is what lift engineers do! Come on Remus, pull your finger out! If ‘Classic Lifts’ can’t do the job, then for the love of God, find another lift company that can! At this point I’m well within my rights to start legal action and come Monday, that is exactly what I will be doing.

This company deserves a minus number!
They do not respond to concerns.
They are allowing what used to be a lovely block of residential apartments fall in to a state of unacceptable repair. This block has 4 lifts and not one of them has been working for 6 months despite repeated pleas for them to address the problem
They have been increasing the management fees annually at a rate that is massively in excess of inflation whilst massively decreasing the services.
UPDATE 16/8/25 I have replied to Remus as they requested in their response. Let's see what happens

Avoid! Painfully slow to deal with!

We are a buyer for a property that resides in an estate that Remus manage. During the conveyancing process, both sets of solicitors & agents have continuously had to chase for responses to relatively minor queries. When the queries are responded to, they are not answered satisfactorily and result in a continuation of a waiting game to get to the bottom of it.

The slow, sluggish and tiresome communication pattern is causing great stress for the parties involved and puts a huge strain on the chain. If this woeful service continues, it will fundamentally put the entire purchase at risk of falling through!!

If i could put 0 i would. At this rate they are more like thieves than a property management company. No communication when needed, If you email them with an issue theres also no reply but they are quite happy to increase the yearly payments for no good reason every single year. day light robbery at its finest.
DO NOT USE THIS COMPANY EVER.

Also do not bother responding to this Remus, I wont be contacting you further until my Solicitor advises me further.

Absolutely rubbish management company. Never anybody to speak to when you call. Formal complaint submitted and no response! Communication is not a word I think this company is aware of. They do not care about the buildings they have to look after. Wish this review would make a difference to the company but it won’t! Would advise never using them. We moved into our flat 3 years ago and they have always been rubbish

I cannot express strong enough how bad this company treats the residents of the properties they manage. How can leaseholders get legal help in dealing with this bad management of our interests as leaseholders who do pay for the shabby service they provide? I am even getting ill just trying to deal with them. I have been submitted to this bad managed company for over 25 years now and i cannot wait to be able to sell my flat and leave this hell i am in for good. It is like the leaseholders do not have any right at all. Sickening, frustrating and not professional at all.

Poor management, communication and untrained staff - leading to overspend of budget. Recouping their mess from residents!!!!

Unclear and slow communication. Doesn't seem to actually read emails as when we asked to update names on file I was asked to send paperwork - which was attached to the literal last email I had sent them. Management fees constantly being chased even though the phase hadn't been handed over. Then future bills have shot up, but the breakdown of expenses seems crazy. 105k for cutting grass for the year on an estate as an example. Really not impressed and would avoid working with them.

Horrendous company to deal with. Unfair and disproportionate estimated charges despite limited maintenance work carried out on the estate. Threatening letters were sent out to multiple residence about accounts. You email them and they don’t even bother to get back to you. Without a doubt one of the worst companies I’ve tried to deal with. Nothing good to say about them