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Removals ZoneReviews 

1,371
•
TrustScore 4.5 out of 5

4.4

Moving and Storage Service
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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and careful with belongings, making the moving process stress-free and smooth. Many people highlight the excellent service, noting that the teams often arrive on time, work tirelessly, and even assist with tasks like dismantling and reassembling furniture. The overall user experience is frequently described as positive, with consumers appreciating the ease and efficiency of the entire process. However, some customers also noted issues with product handling, reporting damages to items and even missing belongings after unpacking. A few other people also felt that pricing was ambiguous, with unexpected additional charges for stairs or extended time, and some felt that tips or positive reviews were expected.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the moving teams for being polite,... See more

Service

Customers had positive experiences with service, with many reviewers praising the politeness, efficiency, and... See more

Price

Customers consistently note ambiguous experiences with price, with many reporting significant discrepancies... See more

Product

Reviewers mention negative feedback about product handling, with many reporting items arriving damaged or... See more

User experience

Users describe positive interactions with the overall user experience, with many reviewers highlighting a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anton and his Kazakh colleague xan (sorry sp!!!) were brilliant, Vladimir, Valerie, Dean on the booking team side… all did a brilliant job. Showed up on time, helped me move, didn’t dawdle and w... See more

Rated 5 out of 5 stars

Would definitely use again if I ever need to. The movers were professional and kind, and kept telling me off for moving things myself which was funny but also very sensible! Everything got arranged qu... See more

Rated 5 out of 5 stars

Ease of connection with a special mention of Valeri. Removals van came late with an excuse of the driver being sick which wasn’t the case - but when they did arrive - they were absolutely brilliant... See more

Company replied

Rated 5 out of 5 stars

2nd move using removal zone and a another great service. Krasi & Kris were fantastic at helping us move all our belongings, which was alot for 2 people!! Even assisted with dismantling and putting tog... See more

Company details

  1. Moving and Storage Service
  2. Carpet Cleaning Service
  3. Cleaning Service
  4. Moving Company
  5. Shipping Company

Written by the company

Welcome to Removals Zone! We provide professional home removal services in London and we save you time by taking care of the safe transportation of all your belongings. We started back in 2005 with just one van, thanks to which we made small deliveries around London. Today Removals Zone is a company that offers a wide range of relocation services, thanks to its hard and long work. The professionalism and the right attitude towards our clients is what has led us forward every day. We are fully aware that you are not just moving things but moving memories, values, your whole life. Our mission is to relieve people from the burden of chores by having an available team around every corner, at the right time, and service of the highest standards. Moving home could be one of the most stressful things you do in life. But with the right preparation, planning and Removals Zone help on the moving day – you might just end up enjoying the experience. Simply give us a call on 020 8004 0004 today and we will do the rest.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,371)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

On time

On time, efficient and reasonable cost. Thanks to the whole team and Anton.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely use again if I ever…

Would definitely use again if I ever need to. The movers were professional and kind, and kept telling me off for moving things myself which was funny but also very sensible! Everything got arranged quickly and efficiently. Good value for money too. After years of moving everything myself in the backs of people's cars in multiple trips, having basically everything moved in one go was such a relief I actually cried!

7 January 2025
Rated 5 out of 5 stars

This is our go to moving company when…

This is our go to moving company when we need to move in a new house. Use their services over 5 years and very happy. Very relaible and affordablel, always in time and do great job. Last two times we worked with Anton and very happy with everything. Thank you so much, guys!

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Hey packing servive

Krasi & Kris were on time, efficient and packed my stuff well.

Slight difficulty in language, but all sorted.

Would highly recommend

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing work

Amazing work, very fast and very professional and polite. Was a pleasure to work with Krasi and Dimitar. Would highly recommend!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Anton and Timo

Great experience with Anton and Timo. Easy to book via WhatsApp, honest about rates, good price, did a thorough job and was very helpful. Arrived promptly on time. Would highly recommend this company .

22 November 2025
Unprompted review

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