Remitly Reviews 113,162

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 22,420 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service for being fast, reliable, and secure, making international money transfers easy and efficient. People appreciate the low fees and good exchange rates, often finding them better than traditional banks. The app is frequently highlighted for its user-friendly interface, allowing for quick transactions and clear status updates. Customers also value the convenience of sending money directly to bank accounts and the prompt notifications about their transfers, which provides peace of mind. However, some customers also noted issues with delays in money arrival, with transfers sometimes taking several days instead of being instant. A few other people also felt that the exchange rate wasn't always the best, and some experienced problems with transactions being held for verification or not reaching the recipient despite confirmation.

What people talk about most

Payment

People report positive experiences with payment, highlighting fast and efficient money transfers, with some... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and appreciation for the... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of use and speed of... See more

Price

Reviewers mention positive feedback about price, with many customers appreciating the low fees and good... See more

Application

Customers had positive experiences with the app, finding it easy to use, simple, and quick for setting up and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thankyou so much for making transition easier. Work so fast than we thought and more flexible also safest way. Honestly iam very grateful to Remitly but the fee is a little bit high for me because eve... See more

Rated 5 out of 5 stars

Been using Western Union for years. Then started having issues with bank deposits. Western Union wasn’t able to resolved our problem after complaining many times. So we checked around and decided I wo... See more

Rated 5 out of 5 stars

This app really exceeds my expectations. It makes international transfers easy, lightning fast, and secure as I have never seen before, with reasonable fees less than any in the market, even less than... See more

Rated 5 out of 5 stars

Remitly services has been great! I have used them and so has my wife on several occasions to send money to Indonesia for family members. Their communications with us are top notch. It is very import... See more


Company details

  1. Money Transfer Service
  2. Financial Consultant

Written by the company

The best way to send money internationally - to Asia, Africa, Europe, Latin America and more. Easy, Fast, Affordable transfers anytime, anywhere.

Send money internationally with Remitly

Written by the company

On Time
Know exactly when your transfer is supposed to arrive, and expect it to.
Great Value
A combination of great rates and low fees makes us the affordable choice.
Safe and Secure
We put technology on your side, keeping you safe with state-of-the art security.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

113K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Here i am going to past the Remitly…

Here i am going to past the Remitly Reply to me yesterday. I dont know why Remitly doesn't want to pay me back my money for a cancel transaction on 17th of April its almost going to be 2 months. And they always say that I hav3 to contact customer services of Remitly while I dont need nothing from remitly just I need my refund. Here is their reply
Hi Abid, please accept our apologies for the late reply to your review and for the awful experience you've had waiting over a month for your money. We hear your anger clearly, and it is never our intention to patronize you or leave you in the dark when you're seeking clarity on your funds. While external UK bank processing can sometimes introduce unexpected compliance steps during a return, we know a month is far too long to wait without a clear resolution. You can find general context on how these return credits are processed at /hc/en-us/articles/218914667-Cancel-a-transfer-or-get-a-refund. Please contact our live support team at /support so an escalation agent can manually track your credit.

17 April 2026
Unprompted review
Remitly logo

Reply from Remitly

Hi Abid, thank you for reaching out! We process refunds immediately after a transfer is canceled, but depending on your bank, it may take up to 10 business days to reflect in your account. We know waiting can be frustrating, and we’re always working to make the process faster. If you need any assistance in the meantime, please don’t hesitate to reach out to us at https://www.remitly.com/help We’re here to help!

Rated 5 out of 5 stars

I was previously using WISE for years…

I was previously using WISE for years and out of no where they shut dowm my account out of no where. I signed up for Remintly and WOW!!! I can say much easier then wise. I have already shared Remitly with many other small busniess. I use it to pay my team over seas! Thank you for making it so easy to use.

5 June 2026
Rated 1 out of 5 stars

Reference number

Reference number : R36718510647

I am extremely disappointed with this service.

On 6 June, I sent £350 to India and was told the money would arrive within minutes. However, as of 12 June, the funds have still not been received by the beneficiary.

I have contacted customer support every day since the transfer was made. Each time, I am told to wait another 24 hours. After waiting and following up repeatedly, I continue to receive the same response with no resolution and no clear explanation. Today, I have even been told to wait an additional 72 hours.

The most frustrating part is the lack of transparency and the constant shifting of timelines. If there is an issue with the transfer, customers deserve honest communication instead of being repeatedly asked to wait.

I would not recommend this service based on my experience. Sending money internationally is a matter of trust, and unfortunately this experience has left me with very little confidence in the company.

6 June 2026
Unprompted review
Remitly logo

Reply from Remitly

Hi Dev, we are incredibly sorry for this experience and completely understand your frustration. Shifting timelines and a lack of clear answers are not the standard of service we aim to provide, especially when it comes to your hard-earned money. We would like to inform you that we have been coordinating with our delivery provider regarding this and very soon you'll be notified about the transaction on Remitly app. It’s frustrating when things don’t go as planned, especially when it matters most. Rest assured, we are continuously monitoring your transaction, and you will be notified once it is completed.

Rated 5 out of 5 stars

It doesn’t have glitches

It doesn’t have glitches. I just feel good and no worries sending through them. I also don’t have to drive to town which I usually do to send overseas.
Thank you. 🔆

30 May 2026
Rated 5 out of 5 stars

Frictionfree Transfers

The company offers a service that is reliable and also creates convenience. It bridges gap that now allows me to be more efficient and increases productivity. I am very happy that I was introduced to this wonderful app.

12 June 2026
Rated 2 out of 5 stars

To charge more than $30 per each…

To charge more than $30 per each transaction blow $1000 it's more expensive

11 June 2026
Remitly logo

Reply from Remitly

Hi, thanks for reaching out! Transaction fees may apply when sending funds to another country to cover the operational costs. Remitly occasionally offers promotions or discounts to waive these fees. The app will always show you the exact charges before you complete a transaction. For help, visit https://www.remitly.com/help

Rated 1 out of 5 stars

Because they make us so difficult when…

Because they make us so difficult when I know it's me and I try to use different credit cards that have the more money on it

7 June 2026
Remitly logo

Reply from Remitly

Hi Chris, thank you for your feedback! We’re really sorry to hear about your experience. If you’re open to sharing more details, we’d like to investigate further. Please fill out this form at www.remitly.com/support so we can assist you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look