Relish Reviews 

1,752
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being well-designed and highly beneficial, particularly for individuals with memory challenges. Many people highlight the excellent quality and ease of use of items like radios, jigsaws, and day clocks, which significantly improve daily life. The ordering process is frequently described as simple and easy to complete, with efficient and prompt delivery of well-packaged goods. However, some customers also noted a desire for more challenging or varied puzzles, or suggested minor improvements like easier tear-out pages in activity books.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding them engaging and well-suited for their... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as well-made and appropriately... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and setup for various... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting prompt and speedy delivery,... See more

Order

Customers had positive experiences with order, finding the ordering process easy and simple to complete, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was simple to order and item was dispatched quickly. The radio / music player is so dementia friendly which is superb as it is often difficult to find suitable items. It was easy to set up and the... See more

Rated 5 out of 5 stars

My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... See more

Rated 5 out of 5 stars

Very easy to navigate website, get information & buy. Have purchased 3 day clocks so far for my Mum & we all think they are fantastic! Very simple to set up & we like the customisable screen. Mum rare... See more

Rated 5 out of 5 stars

Had to return a puzzle as it was slightly bent where the box was damaged. Excellent service,I was told to keep the item and a new one would be ASAP. When it came it was marked ‘fragile’ and was in pe... See more


Company details

  1. Disability Equipment Supplier

Written by the company

We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,752)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased

There was no mention of dementia on the product or packaging - the different jigsaw puzzles we bought exactly what we wanted

22 July 2024
Relish logo

Reply from Relish

Hello Samantha

Thank you for your review and feedback.

We are pleased you found exactly what you were looking for. And that the removal of any mention of dementia was welcomed.

If we can help again, do not hesitate to reach out, and we hope the puzzles will be very much enjoyed.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Exactly what I needed for my group of…



Exactly what I needed for my group of mixed ability seniors.

7 August 2024
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Reply from Relish

Hello Mrs Srodinski

Thank you for taking the time to leave us your review.

We are pleased to hear that the products are just right for your group. We also offer a library of free activity ideas (with an email sign up). Please do have a look at these here https://relish-life.com/blogs/activities, as there may be something your group will find enjoyable too.

If we can help further, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

2nd puzzle dad loved it!

2nd puzzle for Dad. He loved it. It takes just the right amount of time Dad to stay focused. Dad had us frame the first one as he was so proud f it!

6 August 2024
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Reply from Relish

Hello Lori

Thank you for your review and for your return custom. This is so good to hear, as Dad is clearly enjoying the puzzles. And to want to frame this is so lovely.

If you have any questions, please do not hesitate to let us know.

Warmest regards
Samantha
Customer Support Manager

Rated 5 out of 5 stars
Relish logo

Reply from Relish

Hello Sue

Thanks for the super review and feedback. It is always great to hear when the service and product has met your expectations.

We hope the product will be most enjoyed. And if we can help further, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 4 out of 5 stars

I received the package much faster then…I

I received the package much faster then I expected! The maze is made beautifully, but I think it's too expensive. And unfortunately,my dad doesn't seem to be interested in it, but I'll keep it for him in case he takes to it.

30 July 2024
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Reply from Relish

Hello Danai

Thank you for sharing your thoughts and feedback. We’re delighted to hear your order arrived so promptly.

We understand that what works one day may not work the next, and finding the right product can be a journey. Perhaps leaving the maze nearby might spark his interest. We hope dad enjoys it soon.

We appreciate your comments about the price. We invest significantly in research to develop products that benefit those living with dementia. Thank you again for your feedback, and we hope that we can improve on your experience next time.

Please don’t hesitate to contact us if you have any questions.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great idea for those with dementia and…

Great idea for those with dementia and their families and carers. I’ve used them with my mother and gave some of the painting packs to the care company my mother uses. Such a lovely idea 💡- love it 🥰

30 July 2024
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Reply from Relish

Hello Nicola

Thank you for your review and your kind words. We are so glad to hear that our products have been beneficial for both you and your mother! And it's wonderful to know that the Aquapaints have been enjoyed by the care company too.

If we can help with anything, please don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great to find a gift for a friend with…

Great to find a gift for a friend with early dementia. Very nice assortment of puzzles. She loved the 4 pack that you can do in the box. Also a good assortment for increasing stages of dementia. What a lovely company.

29 July 2024
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Reply from Relish

Hello Kate

We appreciate you taking the time to leave us your review. And
we are thrilled to hear that our puzzle assortment was the perfect gift for your friend! It's wonderful to know that puzzles provided enjoyment for her.

Your kind words mean a lot to us. We’re committed to creating products that bring joy and support to people living with dementia.

Please reach out if we can help further.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great items!

Ordered some items for my mum who has alzeimers with dementia.
She really loved the maze and water lily jigsaw .
The items are sturdy and imaginative.
I will be ordering more soon.
And there is a discount for your first order!

29 July 2024
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Reply from Relish

Hello Suzel

Thank you for leaving us your review. We are so happy to hear that your mum enjoyed the maze and water lily jigsaw puzzle! It's wonderful to know our products are bringing joy to many.

Thank you for your kind words about the quality and imagination of our items. We're thrilled you're considering ordering more soon!

Let us know if you have any questions. We're happy to help!

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Very impressed

Great experience overall - good informative website, easy ordering process, efficient delivery and great quality products. Very happy. The products were specifically designed for people with dementia, and will encourage my father to stay active and engaged.

25 July 2024
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Reply from Relish

Hello Lynn

Thank you for taking the time to leave us your review. This is most appreciated. We are pleased to hear that your overall experience with the website through to delivery was positive.

We hope the products will prove to be beneficial to your father and increases his engagement and activity.

If we can help with any questions, please do not hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

After mentioning I was not entirely…

After mentioning I was not entirely satisfied with one of the puzzles due to over cutting on the picture, the reply , apology and swift response to a replacement was excellent. I love the products , totally appropriate for my parents with dementia.

3 July 2024
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Reply from Relish

Hello Sally

Thank you for taking the time to leave us your review. It was not a problem at all to resolve this issue for you. We want the experience with our puzzles and all our products to be positive. It is unfortunate when things like this happen, however, we will always respond and resolve as soon as possible.

We are pleased to hear that these are the right products for your parents and we hope they will be very much enjoyed.

If we can help again, do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Invaluable products for all stages of dementia.

I have ordered Relish products over the years, initially for use with my Dad who lived with vascular dementia and they were invaluable at the time. I am impressed with the quality, variety and thought that goes into each design and they are now used occasionally during our monthly Memory Cafe sessions and always appreciated. I would also recommend the many activity ideas available online. Ordering is easy and delivery punctual. Thank you.

18 July 2024
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Reply from Relish

Hello Mrs Offiler

Thank you for taking the time to leave us your review. We are glad to have been able to provide support through our products with your dad. So nice that you now have them in the Memory Cafe. They are ideal for these groups, as need minimal preparation.

It is good to hear that you are finding the activities helpful as well. If there are any other ideas you wish to see more of, please do let us know.

Warmest regards

Samantha Leech
Customer Support Manager

Rated 5 out of 5 stars

Great service -- arrived the very next…

Great service -- arrived the very next day. My husband is enjoying the golf challenge!

16 July 2024
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Reply from Relish

Hello Ellen

We appreciate you leaving us your review. We are so pleased the delivery was so swift to you.

It is even better to hear that your husband is enjoying the golf already. May he get many holes in one and enjoys the celebrations at the 19th hole.

If we can help with anything, don't hesitate to let us know.

Warmest regards

Samantha Leech
Customer Support Manager

Rated 5 out of 5 stars

Relish products are excellent

Relish products are excellent. There are jigsaws for every stage of dementia.

15 July 2024
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Reply from Relish

Hello Pamela

Thank you for your review and feedback. We are so pleased to hear you love the products. We hope the activities will be most enjoyed.

If we can help with any questions, please don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Mum is 98 years and enjoyed doing these…

Mum is 98 years and enjoyed doing these jigsaws which she finished in reasonable time. Thank you for giving her such pleasure.

12 July 2024
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Reply from Relish

Hello Christine

Thank you for taking the time to leave us your review. This is most appreciated. We are so pleased to hear that your Mum is enjoying the puzzles and that she is able to complete these herself.

We hope they bring her much more joy each time. If we can help with any questions, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great Product- Great service

Great Product- Mum loves these jigsaws ideal for Dementia.
Fast Delivery and updated correspondence.

14 June 2024
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Reply from Relish

Hello Daphne

Thank you so much for your wonderful review. We love hearing how our products are being enjoyed, and that these are ideal for your Mum.

Great to hear the overall service experience was so positive too. Thanks again and if we can help with any questions, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Really good products at a reasonable…

Really good products at a reasonable price.

17 June 2024
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Reply from Relish

Hello Mrs Sayer-Adams

Thank you for leaving us your review. We are really pleased you like the products and their value.

We hope these will bring much benefit to who they are for.

If you have any questions, please don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Friendly customer service and timely…

Friendly customer service and timely delivery.
Our clients are really pleased with the music boxes and other items we have ordered.

4 July 2024
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Reply from Relish

Hello there

Thanks so much for the great review. We are always happy to help our customers and super pleased to hear that the radio and music players have been well received.

If we can help further, please don't hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

I bought the add-on clock for my mum as…

I bought the add-on clock for my mum as she already has the larger clock in the kitchen. It really helps my mum with the alarm, the larger font and the clear display. Great product and would definitely recommend

12 June 2024
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Reply from Relish

Hello Jo

Thank you so much for your review! We're delighted to hear that the addition of the Day Connect™ clock is helping your mum. It's wonderful to know that the Task Alerts on the Day Hub™, larger font, and clear display are making a positive difference. Your recommendation means a lot to us. Thank you for choosing our product!

If we can help with anything, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Perfect husband enjoyed this at an age…

Perfect husband enjoyed this at an age uk group

1 July 2024
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Reply from Relish

Hello Lynda

Thank you for leaving us your review. Great to hear that your husband enjoyed the product at his group.

If we can help with any questions, do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

My dad loved the jigsaw

My dad loved the jigsaw, was able to do it more than what he was used to before dementia

1 July 2024
Relish logo

Reply from Relish

Hello Pauline

We appreciate you taking the time to leave us your review. It is great to hear how your dad has embraced doing something new. We hope he continues to enjoy this.

If we can help further, please do not hesitate to let us know.


Warmest regards

Samantha
Customer Support Manager

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