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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the company's refund process, reporting issues with receiving full refunds or the amounts received. Customers also found the return policy to be problematic, with some noting high shipping costs for returns to China, making the return process difficult. Additionally, several consumers experienced issues with their orders, including missing items or significant delays. Some people were dissatisfied with the product quality, describing items as poorly made, uncomfortable, or not matching the website's description. Conversely, a small portion of people were satisfied with certain products, particularly shoulder devices, finding them effective for pain relief and well-made.

What people talk about most

Product

Clients share ambiguous opinions on product quality and effectiveness. Many reviewers express dissatisfaction... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers express disappointment with the quality of... See more

Order

People report ambiguous experiences with their orders. While some customers received their orders on time and... See more

Refund

Users describe negative interactions with refund. Many customers report not receiving refunds even after... See more

Return policy

Customers had negative experiences with the return policy. Many reviewers report significant difficulties... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took three weeks to arrive. It does relieve morning stiffness and pain. Not a cure but definitely helps.

Rated 4 out of 5 stars

It relieves the soreness in my shoulders. I don't really have the problem I thought I'd have, but when there is pain the shoulder device provides relief.

Rated 4 out of 5 stars

I bought the shoulder brace with heat and stimulation with a great deal of hesitation. I have been pleasantly surprised. The product works as advertised, which is not always the what happens with this... See more

Company replied


Company details

  1. Massage Therapist

Written by the company

Dedication to Wellness!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

The unit works fine

The unit works fine. It relieves most of the pain and helps the movement of the shoulder. It would help if you could use it while it’s charging, the battery doesn’t last long with both heat and vibration. It’s not really for a small person, it’s not as snug asI would like.10/05/24

7 October 2024
Unprompted review
Rated 5 out of 5 stars

WoW real relief No BULLCRAP

Took a while to get my support brace, ordered the 30t of Sept my first day to use was Oct 1. Well worth the wait after getting familiar with my brace the first time I used it my shoulder felt a lot better, I use it 3 times a day for a couple of minutes longer than 15 minutes.Wonderful results better each time. I've had this shoulder condition several years so I was desperate Im77 years old and now my shoulder feels so much better and I have only been using the brace for a few days. So happy can't believe the results are so good and getting better all the time. Totally recommend it to anyone having pain in their shoulder

5 October 2024
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware! They claim they have a 90 day money back guarantee if you're not completely satisfied. I bought this for my husband after he recently injured his shoulder. He did not find it was helping his pain due to the placement of the vibration pads. I requested a refund and they told me I have to ship the product back to China and pay for shipping and duty charges and once they inspect it they will decide if I get my money back. On their website it says nothing about this. I was going to order a similar shoulder harness on Amazon and I should have because I wouldn't be paying the shipping costs to return it. Plus it doesn't say the product comes from China to begin with. I thought it was shipped from the United States. I would not recommend buying anything from this company.

5 October 2024
Unprompted review
Rated 4 out of 5 stars

I wish I received it earlier

I have had my should brace for about a month now and it has REALLY helped with the stiffness in my shoulder. I use it daily because I am a huge Pickleball player. It has helped tremendously. I have to admit, I was hesitant in ordering this product due to my skepticism. I am very pleased. The only complaint I had is that it took too long to receive. For some reason it got hung up in the mail.

29 August 2024
Unprompted review
Rated 4 out of 5 stars

That device is actually very well made…

That device is actually very well made and works very well! It does help my shoulder with the vibration and the heat which and relaxes the shoulder muscles. The only complaint that I have is that delivery was way too long.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Saved me from getting surgery

It started working from the first usage and it's only gotten better and better. I was to the point to where I was going to have surgery and after using this product I can put it off for as long as I want because my shoulder feels so good. It's a well made product, it's easy to figure out and you will be very happy that you purchased this. It was a godsend!

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Worked for both shoulders

I have shoulder issues in both shoulders and this device. I was kind of skeptical about getting it however, after using it for a couple days, I have noticed significant change in my pain is less on both shoulders.

20 September 2024
Unprompted review

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