Relay Financial Reviews 3,227

Relay Financial Team has been honest, frank and sincere in their dealings with their customers in so many ways.
Relay Financial Team is ready all the time to protect their customers Accounts. If there is suspicious Sign In, they will quickly Block or Lock the Account to protect the customer's interest. They will send 6 questions to the customer to answer. When the questions are answered to the satisfaction of the Relay Financial Team, the Locked Account is quickly open. This is a sign of sincerelity.
My Business was registered in 2017 and has not grown faster as expected due to COVID 19 Pandemic, Russia and Ukraine War but i know with the help of Relay Financial Team and the Strong Stripe Management Team, my Business will grow into a big Company in two to three years time.

Called about a locked card due to suspicious activity. As much as a pain it is for a card to be locked, I love that Relay automatically does it if the charge looks suspicious. Customer Service rep was able to look at it and determine if a new card needed to be sent or if they could just unlock it. Thankfully, they could just unlock it. Being that this is my business card, I do appreciate the attention to fraudulent charges and the quickness to unlocking it.

Customer service and quick resolution

Great service took care of the problem ASAP.

I love Relay and whenever I need to call in the reps handle my needs very quickly and make the process seamless.

Simple Banking

Very secure and the support staff is active! I haven't sat down to meet and discuss all the features to the banking service but it's been simple and easy to navigate and I know they've reached out to check in with customer service in mind.

Jirah from Customer Support was very helpful and resolve my concerns.

This Relay ist Quick and without problems Handling ..
But wer will See in next time ..when WE going on Action ..
Until now all ist great..

They where prompt with replying, Which i liked. But I got confused with some of the communication like one email said i was not a match for
Relay and then another said still waiting for statements. And i had difficulty sending statements. Any way I am glad they got it all sorted out. Thank you.

Efficient service. Questions answered. Support staff is great.

I just wish there were faster tranfer and more accessible deposits. Everything else has been good otherwise.

My problem was handled within a few minutes and very professionally.

I opened a US business account with them everything is legit when we got our first customer and sold him the product and he paid 1000$ relay sent us an email telling us to provide screenshot on the communication with the client the quote for the product we provided everything yet they said they will close our account and the funds received by the client will not be returned to him which is plain theft in my opinion which will get us as a business in legal trouble with the client and this is after almost a week of communications we provided them with conversation the clients name and phone number.
as we know we didn't violate any terms and conditions or is it because our names aren't american our accounts should be closed and take the funds from the and not return the payments to its sender.

I’ve been banking with Relay for about a year without major issues until now.

My account was suddenly frozen with over $9,000 in it. No explanation, no timeline, and no clear steps to resolve it. It has now been over two weeks of daily calls with no meaningful update.

In the meantime, I cannot receive client payments, move funds, or pay vendors. This has directly impacted my business operations.

Support has been ineffective. There is no clear escalation path, and agents are unable to provide answers or take action. Every call ends with “we’ll pass this along,” but there has been no follow-through.

There have also been ongoing issues with mobile check deposits failing despite clear images, forcing me to ask clients to resend payments. In one case, Relay contacted my client directly without my permission to verify a transaction, which created unnecessary friction in that relationship.

At this point, the lack of transparency and resolution is concerning. If this is not resolved promptly, I will have no choice but to escalate this through formal regulatory channels.

I had an excellent support experience with RelayFi today. Maya from the support team helped me with two important issues—updating my 2FA phone number and getting a replacement debit card. Both were handled quickly, clearly, and with a high level of professionalism. Maya was responsive, knowledgeable, and made what could have been a frustrating process completely painless. The service level was genuinely impeccable. This kind of support builds real confidence in the platform. Highly appreciate the help and well done, RelayFi support team.

This bank has the worst customer service I have ever experienced. I sold a building I owned and wanted to deposit the proceeds into my account- pretty normal activity for a bank, or at least I thought it would be. Relay has a daily deposit limit. That makes sense. I called in (took 35 mins to get a person on the phone) they told me to attach my documents relating to where the money came from and they’d get back to me. It’s a big check, this is all normal and reasonable so I did it. A day or two later I get an email that I’m all set to deposit my check. It’s a little annoying that it took so long, I have people to pay, but a day or two isn’t too bad. I go to deposit the check and can’t, the limit was never increased even though I got the email saying it was. I called back in (about 40 mins to get a person this time) and explain my situation. I’m told they need to review my situation and it’ll take another 3-5 business days. This is getting really annoying, I still have people to pay with that money but what else can I do. I get an email a few days later that they can’t increase my credit card limit. I don’t have a credit card, I wasn’t applying for a credit card what is happening here. I called back in (about 35 mins to a person) talk to the same woman, Mara, who’s absolutely not helpful at all. She says she has to reach out to management for a review… again… so I ask for a manager and after about 35 mins I’m on the phone with a manager. The manager says he needs to reach out to his management team to review my case- guess what… it’s gonna be a couple days. He promises he’ll call me back and everything will be fine. I never hear back from him. I’m now almost 2 weeks in and surprise surprise, management hasn’t reviewed anything and I can’t deposit my check. I’m done with these people. It’s obvious they don’t care about their customers needs and so I’ll take my business to another company that maybe does care.

I got support from a human without a long hold time.

It looks like I was the victim of identity fraud as someone opened a business account with Relay in my name. I know this because I received a business debit card in the mail. I tried calling and gave up after an hour of being on hold. Their virtual chat assistant only works if you have an account with them. I sent an email and no response. I am not sure how or why they opened an account without proper verification but this is very concerning.

Merry, was not only helpful at resolving my issue, she was so lovely to work with while doing so. She added Zen to my day. ;) Do your best to keep her. She is what you want and more as a representative of your company and brand. Best, Lore