relay.delivery Reviews 457

Shocking. Dont deserve to be in business. Been promised a delivery all day started by saying it would come this morning and finally tonight it would be here by 11pm. Checked the website at 11pm and now its delayed and they will contact us within 48 hours!! This is not acceptable. Clicked on the contact us button, and guess what! It does not work!!

Never attempted delivery of the item I sent but said there was a problem so it was returned to me. Never received it and their customer service is useless, very slow to respond and not helpful when they do. Will never use again.

Far and beyond the worst delivery service available and I strongly recommend never to use them as the parcel will most likely go missing and then on top of that frustration of them losing your item you will have to deal with their unbelievably terrible policy of having to wait an entire month for them to look into it? Absolutely useless and I regret so much using this crap company.

Bunch of wankers!! Instead of delivering to your home address which they are paid to do they send a WhatsApp message to say they are delivering to a pickup point for you to collect. This company is just a scam. NEVER EVER have I experienced a "company" that has such a blatant disregard for it's services to customers.

Timing was of the essence as I have other commitments today, item arrived 95 minutes before end of stated time. A really good company for delivering your items and true to their word.

Still waiting for a parcel from vinted and all it says when you track it is it's in transit and should have been here by the 20th may .
This is something for my holiday and if not delivered by Monday I will have to go out and buy a replacement.
Not happy

Two parcels lost simultaneously from different sellers on Vinted. One significant delays on another—AVOID and remove from delivery options on Vinted or your buyers are likely to be disappointed.

Had various parcels delivered from relay and I can't praise them enough the delivery drivers are polite and friendly and parcels come quickly when they say they will be delivered

Not delivered on time never showed up on the day they was supposed to, they tell lies, can't track your parcel, can not talk to anyone, what a crap company it it piss poor

Sent a parcel. 13 days later still hasn't arrived. Love vinted hate Relay. They need to get rid. This business won't last long. Sent an email 3 days ago no reply and these were for someone's birthday which they won't be recieving in time now. Terrible service from a cowboy company. Won't use them again

DATE KEEPS CHANGING THE DELIVERY DATE. DO NOT USE RELAY IF YOU WANT A QUICK DELIVERY.
THE ORDER WILL BE CANCELLED DUE TO THESE COWBOYS IF NOT HERE WITHIN THE NEXT 4 DAYS.
THIS IS NOT HOW YOU RUN A BUSINESS.

Still no updates on my parcel they have received my parcel customer service is awful, I would of given 0 stars if I could another parcel will also be given to Relay from Shein no doubt I will be having the same problem, awful service, they said my parcel was out for delivery today now it's been delayed up until 48 hours time with no explanation, it's been well over 12 hours now with no update, 24 hours now with no updates on my parcel terrible service from Relay I will be putting a formal complaint it, I don't know why companies are using Relay waste of space, now it's been nearly 48 hours with no updates from this useless company, my parcel is still stuck on delayed

Would give zero if possible. Had my parcel several days no update. Contacted them and they said they were experiencing high level of.deliveries. Shouldn’t accept job/payment if unable to deliver

No problem with my first couple of deliveries but then my tracking was telling me my package had been delivered on Sunday bearing in mind my delivery choice was postbox or covered porch if I wasn’t home .The delivery photo showed a green bin with my parcel in underneath the picture the phrase left in your safe place (covered porch)! The joke is it wasn’t even my green bin or even in my street it was the street before mine . Luckily after a post on Nextdoor a neighbour recognised the bin and was kind enough to bring round my parcel. Meanwhile after emailing customer support the only reply I’ve had since Sunday is to say they’ve received my email absolutely appalling service.

Wish I could give it a 0. Worst service ever. I gave delivery instructions to leave with a neighbour and instead they left my parcel outside on the street for it to get stolen. Worse service than Evri - completely disappointing

Shein UK have started using Relay to deliver their parcels...Big mistake Shein! Have been waiting over two weeks since Relay notified me they had received my parcel. This is not the first time Relay have taken a ridiculous amount of time to deliver a parcel for me, it will certainly be the last. I will not order any product online that uses this company from this day forward.

Don’t understand how this company is still going tbh, not too long ago I was waiting for a parcel I even chose a safe and made the instructions very clear. I gave them multiple options were they could if left my parcel in the description part. I was sat at my window all the the delivery time frame no one showed up, they said I wasn’t home and had to rescheduled the delivery cause they couldn’t be bothered to even try deliver. Every time my delivery’s are with relay the scheduled delivery time is always getting changed but later for example it says it’s getting delivered at 10am then will change to 11am then 12am and it will keep getting later. It’s not hard to stick to a time frame no other company I have had others with has messed up with time frames. It’s a joke I’m sat in all day waiting to go out when they keep changing the delivery times it’s stupid and really annoying!

The worst of the worst. Next to no updates and just awful customer service. Never reply to requests for information. Please avoid using unless absolutely necessary.

Shocking courier company. Removed from my list of couriers on Vinted. Used four times - they have already lost one parcel and three others are in limbo ‘somewhere’. DO NOT USE!

I am disappointed with Relay. Bought a sports trainers for PE for my son which was supposed to be delivered yesterday. Firstly, the status was not updating and then now they're telling me if it doesn't arrive by June 17 they'll mark it as lost. How incompetent is this delivery company? If they can't cope, they need to shut shop. That'd be better than continuing to disappoint people. I need to know where my parcel is or mark it as lost! You're a waste of time! What do you suggest I tell my son!?RELRMVXRKRQ7