relay.delivery Reviews 

Shocking company. In the last 6 months I've sent one parcel using Relay, which got lost and recieved 3 off different people, which also all got lost. The company takes no responsibility for it and don't care. AVOID!!

The slowest delivery service I have ever known!! Takes weeks to deliver, they collect the parcel and then it’s sat in that status for weeks on end

If I could score zero I would, while watching the live feed the courier went pass my property twice and then marked it as a fail delivery, even though they have delivered to my address in July this year

It’s always delayed and never arrives on time and most of the time parcel gets lost , terrible company they clearly don’t know how to operate

Ordered a parcel which was supposed to arrive 3 days ago with no communication from them stating when my parcels going to arrive. Customer service is unheard and impossible to get ahold of, there is literally no support in place at all.

Ordered from vinted, it states that parcel is being “prepared for delivery” and has been that way for way too long. Would NEVER recommend and will certainly be the last time I use this service. Stick to Royal Mail or Inpost people.

Poor delivery service fail to do what you paid for. 3 parcels from differnt parts of the country not arrived ! I dont recommend.

Please could you cease operations. You can’t do this. Hidden ways to get business off Vinted. Never deliver on time. Yet another poor experience that shows item takes days to collected and days to ‘reach you’. In my latest poor experience 5 days to reach you. No indication of when item
will arrive. I forgot to check delivery firm and here we go again. Nearly 2 weeks I bet. Needed item this weekend.

If I could give zero stars I would. Multiple lost packages and tracking that just stops as soon as the parcel is delivered. I will be removing them as an option on my vinted and vow never to use them again.

So far everything sent or ordered via Relay has been delayed and with absolutely awful tracking. I won’t use this service again

Wouldnt even give 1 star. Lost package . Wrong parcel delivered to customer with wrong address label . Emailed them ai response to email within 72 hours . Didnt happen . Unable to make contact . Disgusting service and not resolved

Vinted Users - For your sanity, please strongly consider turning off this ludicrous joke of a company in your shipping settings for everything you can.

I have never come across such pathetic service in all my life! 3 times it was chosen by buyers and 3 times it had blackouts of updates for days on end and arrived days to weeks late!

This disgusting rabble have nothing but contempt for their industry and the sooner this grotty shambles is put out of its misery, the better!

A truly awful experience from start to finish. Evri might end up NOT being the UK's worst courier for the 4th year running at this rate!

Extremely slow and pathetic. Please never use them.

Ordered my parcel from shien, spent £60 mins you, i was at the gym at the time of delivery but i had asked someone to listen out, no one knocked in the door and the delivery image was the parc in a wheeling bin....my parcel is now labelled lost and all i got was an apology

I’d be quicker walking to drop my parcels ridiculously slow service

I am currently waiting for four parcels from Vinted. I have been waiting three weeks for one parcel, two weeks for another, and one week each for the remaining two.

This is absolutely ridiculous and completely unacceptable. The delivery times are unreasonable, and the lack of communication or updates regarding the progress of these deliveries is extremely frustrating.

The company is unreliable, unprofessional, and fails to meet even the most basic delivery standards.

At this rate, parcels sent to Africa would probably arrive faster than those handled by a local courier company!

I absolutely do not recommend this company to anyone. The service is complete and utter rubbish. An absolute disgrace and a complete waste of time. Avoid at all costs!

I sold an item on Vinted and the buyer selected Relay as the delivery service. I posted the parcel the very same day, on 30 September, so I couldn't have dispatched it any faster.
However, when checking the tracking on 9 October, the estimated delivery window is showing anywhere between 6 October and 4 November. Waiting potentially over a month for a parcel delivery is completely unacceptable in my opinion.
Thankfully I sent the item promptly, but the lack of speed and certainty with the delivery process has been very disappointing. Based on this experience, I would not choose to use Relay and would recommend considering alternative couriers if timely delivery is important.
Very frustrating experience.

Rubbish dont ever choose this delivery provider. They hire complete random members of the public to work for them. Multiple of my packages have gone missing and every other package has been severely late. Also no attempt to redeliver so if you miss your parcel youre screwed basically. Srsly just pay a bit more for royal mail it’s not worth it.

I would give 0 stars if I could. Absolutely useless service. I don’t know why Vinted continue to use these. Not fit for purpose.

My package was returned to supplier as ‘undelivered’ even though it was coming to my work place where they could leave in reception with no issue between 7.30 - 6pm . Now I’m not going to use my favorite supplier due to not wanting to take a chance on this courier again

If I could give minus stars I would!

On 6th October I was informed that an attempt to deliver my parcel whilst I'd been out had been unsuccessful - this was despite my request to leave the package in my safe place, the front porch. Couriers from InPost, Evri etc. are able to follow this simple request, so I don't know why Relay employees are unable to.

On the app it stated that re-delivery would be made today (8th October). In order to avoid any further issues, I have stayed in all day awaiting my parcel. However, nothing has arrived, and Relay have now replaced the re-delivery on 8th October notification with a very vague "Your order will be back out for delivery soon". As I can't be waiting at home every day on the off-chance that they'll turn up, and my safe place instruction is being ignored, I hold out very little hope that I will ever see my order.

Based on my personal experience and the reviews of the majority of people on here, I would never again buy from any company that I knew to be using this highly incompetent courier.