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See what reviewers are saying

Rated 4 out of 5 stars

If you’re looking for a rare pair of trainers which are not available in classic retail outlets or they are from a previous collection and the brand itself are no longer stocking them, try Relace. I w... See more

Rated 4 out of 5 stars

Super cool shoes at a decent price. Delivery took almost two weeks which got me worried at first, the owner of the company responded to my emails very friendly and polite. Good company and will use ag... See more

Rated 1 out of 5 stars

Almost 2 weeks now since payment but no progress from ‘being authenticated’. Mailed a few times already but got no response from them..

Company replied

Rated 5 out of 5 stars

Thankyou Mel for the personal and great customer service. After PostNL lost my package, Mel went out of his way to track down another pair of my much wanted sneakers and even arranged to meet personal... See more

Company replied

Company details

  1. Shoe Store
  2. Streetwear Store

Written by the company

At Relace, our mission is clear – we make exclusive sneakers, clothing, and bags accessible. With a strong focus on offering a diverse selection of premium products and delivering exceptional customer service, we're dedicated to making your shopping experience effortless and enjoyable. Our team is here to provide personalized advice and answer any questions, ensuring you find your perfect fit.


Contact info

3.5

Average

TrustScore 3.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The shoes and price were excellent

The shoes and price were excellent. But the delivery took way too long.

But i will be a returning customer

22 November 2023
Relace logo

Reply from Relace

Hi Bjorn,

Thank you so much for taking the time to provide feedback. Due to external factors delivery times can sometimes be a bit longer than expected. We do everything we can to deliver your sneakers as soon as possible next time.

Regards
Relace

Rated 4 out of 5 stars

Super cool shoes at a decent price

Super cool shoes at a decent price. Delivery took almost two weeks which got me worried at first, the owner of the company responded to my emails very friendly and polite. Good company and will use again. Very happy with my sneakers!

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Super service

Super service, quick delivery, perfect kicks

19 September 2023
Relace logo

Reply from Relace

Hi,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Mica green dunk low

quick delivery and quick reply!! i told them im in a rush and i received the sneaker less than a day 😚👍👍, sneaker quality is good and legit, like the picture posted.

8 September 2023
Unprompted review
Relace logo

Reply from Relace

Hi,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

AMAZING Customer support

Everything from ordering to getting the order went flawless.

100% Recommend

25 August 2023
Relace logo

Reply from Relace

Hi,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

THE PLACE TO BE FOR AUTHENTIC AND…

THE PLACE TO BE FOR AUTHENTIC AND EXCLUSIVE 👟👟SNEAKERS. MY NIKE DUNK LOW SB CRENSHAW 👟🔥🔥🔥👟 DELIVERED IN PERFECT SHAPE!!!
⭐️⭐️⭐️⭐️⭐️

25 August 2023
Unprompted review
Relace logo

Reply from Relace

Hi,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing service love their shoes !

12 July 2023
Unprompted review
Relace logo

Reply from Relace

Hi Liam,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

10/10

Great website, fast shipping and overall excellent service. Highly recommend!

7 June 2023
Unprompted review
Relace logo

Reply from Relace

Hi Timon,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Perfect service

Perfect service! Fast replies and very friendly. Would recommend 100%

30 May 2023
Unprompted review
Relace logo

Reply from Relace

Hi,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 4 out of 5 stars

Experience with the relace was great

Experience with the relace was great, the only thing was the box that came in opened when I picked it up, maybe get a better post service

15 March 2023
Unprompted review
Relace logo

Reply from Relace

Hi Bruno,

Thank you so much for taking the time to provide feedback.

We took your feedback into account and now have new boxes that provide more security for the shipment of your sneakers.

Rated 5 out of 5 stars

100% legit✅

Legit seller & great person💯

16 March 2023
Unprompted review
Relace logo

Reply from Relace

Hi Seppe,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fast delivery

6 December 2022
Relace logo

Reply from Relace

Hi Katrien,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Nice guy and payed fast

Nice guy and payed fast. 100% legit

29 May 2022
Unprompted review
Relace logo

Reply from Relace

Hi Hessel,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Perfect

Responds immediately, good price, friendly, fast service, beautiful shoes. Just perfect!

19 May 2022
Unprompted review
Relace logo

Reply from Relace

Hi Toon,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Perfect

100% legit! Bulk sold to him, fast deal & friendly guy

18 May 2022
Unprompted review
Relace logo

Reply from Relace

Hi Bixente,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Recomend this 100%!

Very good seller, a kind and trustworthy person, he also delivers above expectations. They also offer some rare shoes that I couldn't find anywhere else. Recomend this 100%.

1 April 2022
Unprompted review
Relace logo

Reply from Relace

Hi Maarten,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

10/10

Top deals! Excellent service

17 March 2022
Unprompted review
Relace logo

Reply from Relace

Hi Joeri,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Very friendly seller

Very friendly seller. Shoes were in excellent condition.

14 March 2022
Unprompted review
Relace logo

Reply from Relace

Hi Mike,

Thank you so much for taking the time to provide feedback.

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

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