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Moin wir sind Reishunger, ein Haufen voller reisverrückter Helden - von der Gastronomin zur Produktionsleitung, vom Staplerfahrer zum Fotografen, vom Nudelfreak zum Sushilover, vom Studenten zum Startup-Gründer. Eins verbindet uns im Team alle: Wir sind verrückt nach diesem kleinen Reiskorn! Alles andere wäre definitiv untertrieben, und weil das so ist, arbeiten wir seit unserer Gründung 2011 täglich daran, den besten Reis und die leckersten Reisprodukte der Welt in deine Küche zu bringen. Uns kommt nichts außer die gesamte Reisvielfalt aus den besten Anbaugebieten der Welt in die Tüte!
Am Waller Freihafen 1, 28217, Bremen, Germany
4.3
958 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered a ricecooker from Reishunger with delivery to Denmark. There were some trouble with the address, but the customer support was fast to reply and correct the issue. The ricecooker got delivered on the 5th day after placing the order. Great experience.
I ordered the basic rice coocker which works great! but came with little scratches on the lid out of the box. I contacted the customer support about the issue and they came up with a suitable solution. So: great product and great customer support!
Reply from Reishunger
Hello🌞
thank you so much for your great review and feedback! 🙏
We're truly sorry that your lid arrived with some small scratches — mistakes can happen sometimes. We're even happier that we found a good solution together and that you're now satisfied. 🥰
Best regards & happy rice feasting 🍚
Your Reishunger Crew!
Bad customer service after a wrong order made, poor..
Reply from Reishunger
Hey,
We’re really sorry to hear that your order didn’t go as planned and that you had a poor experience with our customer service. We take your feedback seriously and would love to make things right. Please feel free to reach out to us directly so we can sort out the issue together.
Best regards
Terrible service, they replied to a common question within minuts than when I did what I was told and get stuck returning my order they stop replying I am waiting for multiple days for my return forms and they refuse to reply phone not working, whatsapp no reply, emails no reply.
Service so s**t I would be ashamed to order here again
Reply from Reishunger
Hello Jeroen,
We are very sorry to hear that you had a negative experience with our service. This does not meet our standards, and we would like to make things right.
Currently, we are receiving a high volume of seasonal inquiries, which we are addressing as quickly as possible. We understand how frustrating it can be not to receive answers to your questions, especially regarding a return. Our goal is always to respond promptly and efficiently, and we apologize that this was not the case for you.
It’s unfortunate about the review; it seems it might have coincided with the time when our team member, Vika, was able to resolve the issue with you. We are pleased that the case has now been resolved.
We apologize for the inconvenience and thank you for your patience.
Best regards,
your Reishunger crew
Communication was very good through e-mail. Delivery was fast. Product arrived in good condition. I’m happy with my purchase!
'Shipping in 2-4 days'. Haven't received any further emails regarding my 150chf order. Now worried that it's a scam. Especially after reading these other terrible reviews.
Reply from Reishunger
Hello from Reishunger!
I'm sorry you're having difficulties with your order. Of course your package will arrive.
Please contact our customer service with your order number: support@reishunger.de
They will definitely be able to help you.
Your Reishunger-Crew
My order arrived the other day. The outer box was damaged but the box with the cooker in seemed fine.
It was an early Christmas present for a friend so I didn’t open the item. I took it round to her and was mortified when she opened it to find the hinge/ lid was very broken.
I contacted the company a week ago and on many occasions since and (apart from an auto reply) I have had nothing from them. Currently feeling very ripped off. Don’t bother using them. Cooker looks great but this one is unusable and I appear to have thrown £50 away in the process.
Update 08/11: Still no response whatsoever. I'm having to write this off but will be escalating the complaint to Shopify and the consumer rights ombudsman.
Reply from Reishunger
Hello,
We're truly sorry for the disappointing experience you've had with your order. We understand the frustration caused by the damaged product and the lack of timely response from our end. Your feedback is crucial to us, and we apologize for the inconvenience caused. Rest assured, we take such matters seriously and are committed to rectifying this issue promptly. Your complaint has been escalated, and we're actively working on a resolution through Shopify and relevant consumer rights channels. If there's anything else we can assist you with, please don't hesitate to reach out to us directly. We appreciate your patience and understanding.
Best regards
Wanted to make a return as I did not like the product. Customer service did not reply for a week. In the meantime, I followed THEIR website instructions for returns, shipped it back at a pretty penny, and they REFUSED the return shipment.
Reply from Reishunger
Hello from Reishunger,
Thank you for your feedback. We sincerely apologize for the delay in our response, which is not typical for us. We want to express our apologies for any inconvenience this may have caused. Please note that for returns, we typically handle them through direct communication. Feel free to reach out to us again when you're ready, and we'll certainly work together to find a solution.
Best regards
I absolutely regret buying from ricehunger. Customer service doesn’t respond for several days now, and i send them a message right after i got the item! Worst customer service and i hate buying from them biggest mistake of my life!
Reply from Reishunger
Hello,
we sincerely apologize for the experience you've had.This should not have happened, and we understand your frustration. If you haven't received a response yet, we'll get right on it. We will immediately do our best to address your inquiry and resolve the situation. We appreciate your feedback, and we take it very seriously.
They pretend to let you return a defective product, but then don't get back to you for several weeks and waste your time going back and forth with endless emails which don't give you a return label to give back the product. Stay away from this company at all costs! They are extremely dishonest and unprofessional.
Reply from Reishunger
Hello,
I'm really sorry to hear about the trouble you've had with our returns process. This is not the experience we want our customers to have, and I completely understand your frustration.
We take your feedback seriously, and we'll do our best to resolve the issue promptly. Please check your email for the return label, and if you don't receive it, please contact us again. We aim to make this right for you.
Timely delivery. Sending a message with the rice cooker manual.
Very unresponsive customer service. I'm already waiting 4 day for a return label, but don't get any response from customer service.
Finally got the label. Return went without any further problems.
Reply from Reishunger
Hi there! Thank you for your feedback. We're sorry that you haven't received our replies. Please e-mail us again (support@reishunger.de) or give us a call (+49 421 20802491) if you are still waiting for your return label. Maybe it's worth checking your spam folder also, as the message might have ended up there? We would really like to help you with this :) Kind regards, your Reishunger Team
HORRIBLE SERVICE UNRESPONSIVE. I am trying to refund the product for two weeks and they still didn't send me shipping label despite contacting them 3 times for it. I only get automatic response e-mail no actual staff response. Shopifyuk2179 order
Reply from Reishunger
Hello from Reishunger! Thank you for your honest feedback. We are really sorry that there had been difficulties with your request. Due to technical problems we were not able to provide a return label earlier. Fotunately, the problem has been fixed now and you were able to send back your device. We apologize for all inconveniences this may have caused and understand that you are not satisfied with taking more time than usual. Thank you for your patience and your cooperation. Kind regards, your Reishunger Crew
I received the rice cooker as a present to complete a retro look of my kitchen. It functions well for nearly two years, but I noticed some white dots on the inner pot. I contacted the customer service on this, without expecting much. But Nele responded immediately asking for photos and purchase detail. On examining these she said that she would send me a new inner pot, which arrived only 2 days later. I’m very pleased by the outcome, could not recommend the company highly for their support and efficiency!
17 June Update. After being informed I would receive a refund from this supposed company, it has still not happened. I have now reported this supposed company to my bank for action.
I would avoid using this company to avoid the same experience I have had and take whatever replied they give with a caution.
Reishunger’s response reads as if they have found a suitable solution for me, they didn’t! After more than 2 weeks of no communication they have replied saying they will offer me a refund, or continue to ship the product which I will receive in 3 weeks and offered me a 15% discount on future purchase? Unbelievable horrific customer service… you have been warned, use this company at your peril.
Is this company real?
I placed an order for a digital rice cooker on reishunger.co.uk - special offer of £99.99 from £119.99 on the 24th of May. I have still not received the product and when emailing their customer service they asked me to give them another 3 days to get back to me... still no reply and it is now the 4th of June. I think I have been scammed..... Is this company real and genuine, I feel I have lost £99.99...
Reply from Reishunger
Hello from Reishunger! Thank you for your feedback. We apologise that there was a delay in shipping. Due to our shipping service provider we were not able to deliver your rice cooker in time and we understand that you are unsatisfied with this. We refunded the money and are pleased that in this way we have found a solution for you. Best wishes, your Reishunger-crew :)
My son lives in Korea and his family uses a rice cooker every day. Their rice is always fluffy and delicious. I needed a new one, and my rice cooker wasn't making nearly the quality of rice his had, and it was either lumpy or mushy. He he showed me the writeups about the Reishunger digital rice cooker and suggested I buy that, so I did. Wow! This is the best rice I've ever made, every bit as good as all the rice I've eaten in Korea or Japan. I've made Korean short-grain rice, jasmine rice, wholegrain rice, even a mixture of wholegrain and white rice on the white rice setting after soaking the brown rice for an hour, and everything has turned out fantastic every time. And it's so easy to use! Today I invited some Iranian friends for dinner and we tried the crispy rice setting together. After it was done, they showed me how to simply flip it onto a plate, like an upside-down cake. They were impressed, and I was over the moon. They said it was perfect, just as good as any Persian rice they have made, with no effort at all. It was also beautiful to look at. I am in love with my Reishunger rice cooker!
I placed an order in January for 89CHF. I have still not received my order. Apparently the parcel was lost (delivered at a completely wrong address in another town) by the courrier. Reishunger is not responding
Reply from Reishunger
Dear Aurelia,
thank you for your review. :-)
We're so sorry for that. That is not our way but we can unterstand your dissapointment. Please contact our customer support and write a message to support@reishunger.de, we will help you as fast as we can!
We wish you all the best!
Many greetings from Reishunger
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