My son purchased a lemon if a bike on 25/3. He had it back twice to be repaired and the third time it broke he returned it back to the store 17/5 and was told refund in 4 business days. It is now 13/6... See more
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ordered a bike almost 4 months ago and I was following it up pretty much every week and they were promissing me that the bike will be ready by end of the following week but that never happened and wh... See more
Company replied
Purchased a vintage bike for my 16 year old for Christmas. Sending the bike for super quick. After installing bike and pumping tyres, the next morning front tyre was flat after not even being riden.... See more
Company replied
Easy to navigate website, I purchased a new wheel set for my road bicycle. Happy with product. Fitted perfectly. Fast delivery and lots of communication. Thanks you Reid bicycles.
Company replied
Company details
Written by the company
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business.
Contact info
Bridge Road 483-485, 3121, Richmond, Victoria, Australia
- (03) 7036 1910
2.9
Average
8 reviews
Hasn’t replied to negative reviews
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Chasing refund…
My son purchased a lemon if a bike on 25/3. He had it back twice to be repaired and the third time it broke he returned it back to the store 17/5 and was told refund in 4 business days. It is now 13/6 and no sign of refund, store just refers us to the online support (no phone number). Online support does not respond! This company is such a scam, do not touch!
13 June 2023
Unprompted review
Great product
Great product. Easy online purchase. Delivery took longer than expected but that’s understandable at the moment. Easy pickup from Richmond store.
17 July 2022
Reply from Reid Cycles - Richmond
Thank you for your review.
Kind Regards
Sam
Purchased a vintage bike for my 16 year…
Purchased a vintage bike for my 16 year old for Christmas. Sending the bike for super quick. After installing bike and pumping tyres, the next morning front tyre was flat after not even being riden. Pumped tyre again and flat again next morning. Was sent a new tube and after taking nuts of wheel the basket frame snapped. Was then sent out wrong size basket frame. After emailing again was sent the right size frame but as l went to open box with the tube in it, have now got the wrong size tube. We are now in mid Feb and still no bike for my daughter. They are very prompt with sending out the products but little care is taken sending out the right product.
15 February 2022
Reply from Reid Cycles - Richmond
Hi Travis, I am deeply sorry to read this. I will reach out now to get you back on the road ASAP.
Quality bicycle parts
Easy to navigate website, I purchased a new wheel set for my road bicycle. Happy with product. Fitted perfectly. Fast delivery and lots of communication. Thanks you Reid bicycles.
1 February 2022
Reply from Reid Cycles - Richmond
Glad you like the bike!
Never received my Bike
ordered a bike almost 4 months ago and I was following it up pretty much every week and they were promissing me that the bike will be ready by end of the following week but that never happened and when it got ready the colour was completely different with the one on the website and I had to wait for another 4 weeks to get the new one. Very bad customers service and they never even apologised for the delay and I had to refund my money eventually.
I am not satisfied at all!!
29 January 2022
Unprompted review
Reply from Reid Cycles - Richmond
Hi Mahsa,
I am deeply sorry for this experience. The delays were caused by circumstances beyond our control. I understand this is very frustrating when waiting for an order. Should you wish to give us another try I invite you to contact us at support@reidcycles.com.au.
I ordered a ladies bike for someone as…
I ordered a ladies bike for someone as a birthday present, when I went to assemble the bike there were no peddles, not impressed.
8 December 2021
Reply from Reid Cycles - Richmond
Hi Wayne,
I'm really sorry that your order was delivered with the pedals missing - this is obviously not up to standard.
I can see that we sent out the replacement pedals for you within 1 business day of being made aware of this issue.
Once again, I sincerely apologise for the hassle.
If there is anything further that I can do to turn your experience around, please let me know!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Had my product in 2 days fantastic
21 November 2021
Reply from Reid Cycles - Richmond
Hi Linda,
Thanks for your review!
I hope you enjoy your order :-)
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
The bike is amazing and the service was…
The bike is amazing and the service was INCREDIBLE! The only downside is my bike was instantly making clicking noises between changing gears. I was told I have free checking for a month so hopefully this still applies outside of lockdown. Overall happy with the experience though!
19 October 2021
Reply from Reid Cycles - Richmond
Hi Ellie,
Thanks for your review!
It sounds like your bike might need a quick gear adjustment - please get in touch with us and we can help.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
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