Regionsflorist Reviews 

1,841
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

The flowers arrived on time but were awful. Wilted, mould, looked nothing like the promised photo. Currently trying to get a refund. DO NOT use if you want to surprise someone

Company replied

Rated 1 out of 5 stars

Very disappointing!! My partner ordered flowers from here (50 roses) for a special occasion, and the entire experience was a disaster and did not justify the price. The delivery was late, and when th... See more

Company replied

Rated 1 out of 5 stars

DHL will not ring recipients if unable to make a delivery. They say this is to guard against fraud?Address was incorrect admittedly my mistake but phone number of recipient clearly on the address. The... See more

Company replied

Rated 5 out of 5 stars

Not knowing what to expect I found this company when looking for flower deliveries in Germany, I live in the UK. Looked for a reasonably priced birthday bouquet. Got a call from the recipient today,... See more

Company details

  1. Flower Market

Written by the company

Blumen und Pflanzen nach Deutschland versenden Über Regionsflorist.de können Sie schnell und einfach Blumen und Pflanzen online bestellen. Unsere Blumen und Pflanzen kommen direkt von ausgewählten niederländischen Züchtern und werden frisch für den Versand vorbereitet. So profitieren Sie von frischer Qualität direkt aus den Niederlanden. Ihre Bestellung wird sorgfältig verpackt und zuverlässig an die gewünschte Adresse in Deutschland geliefert. Überraschen Sie einen lieben Menschen mit einem schönen Blumenstrauß, gratulieren Sie zum Geburtstag, sagen Sie „Danke“ oder verschicken Sie einfach so eine blumige Aufmerksamkeit. Blumen und Pflanzen sind für viele Anlässe ein passendes Geschenk. Regionsflorist.de – frische Blumen und Pflanzen direkt vom niederländischen Züchter.


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 48 hours

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1.9

All reviews

(1,841)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A little problem but it got fixed

Had a bit of a problem with the delivery but that wasnt the companies fault..The bad weather is Germany meant the flowers couldn't be delivered for valentine's day so the company re sent the original order and the flowers looked fantastic..The customer service was excellent and were very apologetic about the problem was beyond there control

20 February 2021
Unprompted review
Regionsflorist logo

Reply from Regionsflorist

Dear Damian, thank you for your feedback! We are glad to hear that you are happy with our service and flowers! We hope to see you again 🌻

Rated 5 out of 5 stars

Great customer support!

Had a problem with the delivery firm and wasn't sure if flowers would be delivered in good shape. However Regionsflorist customer support made sure that a new fresh bouquet was delivered! Thanks for all the assistance!

18 February 2021
Unprompted review
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Reply from Regionsflorist

Dear Ozgur, thank you for your feedback! We are happy to hear you are satisfied with the new and fresh bouquet and our service. We hope to see you again 🌹

Rated 5 out of 5 stars

Made a Mistake and Fixed It.

This company was very understanding and during a time of bad customer service, this company did the opposite. I tried sending flowers to my girlfriend in Germany, but many arrived dead, because of the cold. Instead of telling me, oh well, that is not our problem. They send a new batch of flowers less than a week later and were always asking me if I was satisfied. This company does customer service right and even though they made a mistake, they admitted it and made up for it. Thank you very much.

17 February 2021
Unprompted review
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Reply from Regionsflorist

Dear Robert, thank you for your feedback! We are glad to hear you are happy with our service and we hope to see you again 🌹

Rated 5 out of 5 stars

From my experience of my order for…

From my experience of my order for flowers to be delivered to Germany I received: excellent customer service, prompt responses and guaranteed satisfaction of the customer! Thank you & keep up the great job!

17 February 2021
Unprompted review
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Reply from Regionsflorist

Dear Fani, thank you for your feedback! We are glad to hear that you are happy with our service and we hope to see you again🌻

Rated 5 out of 5 stars

Amazing service

Amazing service! I made an order from abroad to send to a friend in Germany. It was delivered in a very professional and amazing packaging. It was a special experience! Highly recommended.

13 February 2021
Unprompted review
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Reply from Regionsflorist

Hi Loucas, thank you for your feedback! We are happy to hear you are satisfied with our service and we hope to see you again 💐

Rated 5 out of 5 stars

Great service and fair price

Great service and fair price. The customer service representative was very helpful when I wanted to change my order. The personalized help was fantastic. I would recommend this service to everyone.

11 February 2021
Unprompted review
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Reply from Regionsflorist

Dear Mike, thank you for your feedback! We are glad to hear that you are happy with our service 🌹

Rated 5 out of 5 stars

This was the first time ordering from…

This was the first time ordering from this florist and I was completely satisfied. The team send me an email stating they were on their way and within minutes the flowers were delivered. The bouquet looks pretty.

25 January 2021
Unprompted review
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Reply from Regionsflorist

Dear Fatjona, thank you for your review and we hope to see you again on our website🌻

Rated 5 out of 5 stars

Very satisfied with the flowers and…

Very satisfied with the flowers and service. Reliable delivery and quick answer to my question. It's a pity that there is no option for delivery on Sunday. Otherwise it was perfect.

19 January 2021
Unprompted review
Regionsflorist logo

Reply from Regionsflorist

Thank you for your feedback! Good to hear you're a happy customer 💐

Rated 5 out of 5 stars

Sincere emotions from Regionsflorist

Dear Regionsflorist,
I would like to thank you for your timely delivery of a bouquet of flowers to my order.
The bouquet caused emotions of a pleasant surprise at the recipient.
I would like to thank the florist who fulfilled our wishes as much as possible.
Thank you for a pleasant experience working with you.

Best wishes for continuous development and grateful customers,
VM from KYIV (Ukraine)

11 January 2021
Unprompted review
Regionsflorist logo

Reply from Regionsflorist

Hello VM from Kyiv, we are happy to hear you are satisfied with our flowers and service and we hope to see you again 💐

Rated 5 out of 5 stars

Thankful

I was looking for the online shop for flowers delivery and decided to order here. I worried so much because this was the first time I used the online service for delivery abroad and it was so important for me to bring a bouqet for my sister's Birthday exactly at the date.
When I made the order,I recieved the tracking code and online support so I was sure this is a trust site.
My sister received the flowers very-well wrapped and watered,a fresh-looking big bouqet and I was happy and thankful for the Regionsflorist.de for all the good treatment and very recommend this service for all.

18 December 2020
Unprompted review
Regionsflorist logo

Reply from Regionsflorist

Hi Iva, happy to hear you are satisfied with our flowers and service and we hope to see you again 🌹

Rated 1 out of 5 stars

Appalling customer service

I bought a plant as a Christmas oresent for my mother who lives in Germany. She is elderly, doesn’t drive and barely speaks German. The courier they use- DHL- attempted delivery and didn’t find my mum at home. Instead of leaving the plant (with pot) at the DHL collection kiosk 5 meters away, they were so kind to bring the plant miles away to a depot for collection. I contacted the company several times, requesting to either attemp redelivery or issue a full refund as my mother won’t be able to make the long trip on public trasports carrying a big plant with pot! Their response was offering 50% discount in future purchase! If this isn’ t obtuse and careless, I don’t know what is. I am very angry and find their customer service simply appalling. Will never use again or recommend. Avoid!

16 December 2020
Unprompted review
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Reply from Regionsflorist

Hi Maria, My sincere apologies again for this unpleasant situation, we would have loved to make your recipient happy with a plant. Unfortunately, due to the circumstances it was not possible for the delivery man to deliver the plant to your recipients address.

Rated 5 out of 5 stars

Thank you for fixing a hick-up so…

Thank you for fixing a hick-up so quickly and efficiently. Great service. S Botha - OpSouth Africa

16 December 2020
Unprompted review
Regionsflorist logo

Reply from Regionsflorist

Happy to hear you are satisfied with our service and we hope to see you again 🌹

Rated 5 out of 5 stars

Happy Client

Thank you for the very prompt and reliable service that you provide. My aunt received the delivery and Im amazed as how pretty the plant was. You made her day! Highly recommended.

15 September 2020
Unprompted review
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Reply from Regionsflorist

Thanks Japelin! You make our day as well with your happy feedback 🍀

Rated 5 out of 5 stars

Beautiful!

I live in Texas but my daughter is having a baby in Germany. Florist responded quickly to help me with my order. The flowers were delivered quickly and are beautiful. I also ordered chocolates and a teddy bear which my daughter said is super soft. Would order again from them!

6 August 2020
Unprompted review
Rated 5 out of 5 stars

I highly recommend

I highly recommend! Beautiful and fresh flowers! Very nice and helpful service, always ready to resolve any issues and doubts. Perfect!
Paulina R.

29 July 2020
Unprompted review
Rated 5 out of 5 stars

Thank god for Customer Service (Sebastian)

Thank god for their customer support, more specifically, Sebastian. The only way he could’ve gone even more above and beyond is if he grew the flowers himself :) Great service! Will definitely be ordering from here again. And again, special thanks to Sebastian for helping with everything.

19 June 2020
Unprompted review

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