Regions Bank Reviews 

Kylen Ware from the Lamar Ave branch in Memphis, TN was very helpful during the account opening process — patient, attentive, and knowledgeable. We spent several hours opening three accounts, and he answered all of my questions thoroughly at that time.
Unfortunately, the level of service changed significantly after the accounts were opened. I was told I could reach out with any questions, but multiple calls and messages have gone unanswered, even after being told I would receive a callback. This made it difficult to get support when I needed help navigating my accounts.
While calling the Regions Bank customer service line was extremely helpful and answered all of my questions, my direct experience with follow-up from this branch did not meet expectations.

I have been issued a social security benefits payment. On Friday the 24th. But even though regions has the deposit they will not release it until the first of the month. Gotta find a new bank.

My first aggravating experience with them was when I was opening an account they told me it wouldn't take that long it was double the time that they said it would take then I deposited cash in the account and it took way longer than it should of to deposit I don't know why it couldn't be immediately since it was deposited at the ATM at the bank then I had a $525 government check
When I found out the fee was going to be over $7 for immediate processing I decided to wait and do the overnight processing I get an email telling me that it won't be processed until a week later and the lady I talked to was helpful but wasn't helpful she even called out the wrong month when I talked to her about it so I'm going to give it a couple more chances and then I'm going somewhere else I was with PNC for years I'll probably be going back the only reason I left PNC was there wasn't a location close to me !!

I put in a fence last year around July and signed up for the finance option through Regions Bank. In January of this year I paid the loan in full based on the outstanding principle. Come to find out 4 months later my account still has a balance that is still accruing daily interest, according to the 2 individuals I spoke with. I asked to speak to a manager to better understand since both people I spoke to kept trying to throw the fine print from the contract at me. When I asked for the payoff invoice to be sent to me to finally close this out, I was told I needed a fax number or they could not send it to me. Who in 2026 has a residential fax number? They said I could not receive it neither through the portal in the website nor to my email. Very poor customer relations and practice when it comes to closing an account. I just want to put this behind me and have someone with a brain to tell me why I am still accruing interest.

Went to regions bank in spanish fort a couple times the assistant managers didn't seem to know anything seemed to not care.Couldn't answer any questions p n c.Bank is right down the street

If I could give a minus star I would! Mount Dora Florida branch manager John .This bank lies and takes your money without a care.We have had account hacked 2 times and have gone in half a dozen times to get things fixed before we even started dealing with the bank manager over a month ago and he dosen't come to appointments he sets up with you or returns phone calls! We are retired and someone keeps taking $500 from our account online bill paying (fraud) and they charge us $36 to stop it.We can't afford this we have no money to eat now... but the bank won't give the 500 back even though they see it's fraudulent .So they are making money off a person living on social security after being hacked! The cyber security at this bank is horrible customer service even worse ! Do not use this bank unless you have money to throw away it is as bad as the fraudulent scum that hacks your account, who knows they maybe one in the same!!!

The worst bank I ever have is the region bank,

I've been a customer since 1981. Terrible customer service and sketchy policies, including holding deposits for ridiculous amounts of time. I had a hold of 8 days after the money was withdrawn from my bank. Called customer service, no explanation why, ask for supervisor name, so I could speak with them and was told she didn't know supervisor's name, hold she would get someone??? I hung up on this bs. Closing all of my accounts.

Bad experience! Firstly regions wouldn't let me enter my own account after changing email and phone number so i had to take an uber to a physical Regions bank to update my personal info instead of over the phone as they wouldn't let me.

Then I wasn't able to log in on app after updating info. It took me a long time to log into my own bank account. People should be allowed to update their personal info with on phone customer service.

And being charged to transfer out your own money is horrific. I'm glad I closed my account with them.

I had a good experience opening an account in branch recently. The banker was able to help me immediately and I had an account open within an hour. It's nice to know some banks still value in person services.

Opened premium money market account and would not add my wife!
She's on checking and saving account but will not add her without a branch visit.
Due to medical issues and transportation problems we can't drive there.
No customer service terrible support with issues.
Recommend don't do business with this bank.

I’ve already had two very unfavorable experiences with this bank and I’ve only been a customer for a few months. Phone representatives are not helpful and honestly I think it’s not worth the effort or stress trying to bank with them. My girlfriend left after banking with them for years after her account was hacked and they wanted to hold her liable the next time. No fraud prevention and they expect you to suffer when they fork out your money to scammers! My employer said my money is pending yet when I contacted the bank they said there is no way to know if a payment is pending or not because they can only see what I can. Why have a number to call if you can’t tell me more than what I can already see????

Today I spent hours trying to reach someone at Regions who could help me access my own paycheck. I have deposited the same payroll check two weeks in a row with no issues. The only difference this week was that I used mobile deposit. Regions placed the maximum hold on my account — 7 days — leaving me with no money for groceries or gas for my three children over the weekend.
After being told repeatedly that nothing could be done, I was finally connected to Amos Frazier in Corporate Security. He told me I had only been a customer since 2023 and used that to dismiss me — ignoring that I have two accounts, one older than 2023. When I expressed frustration, he said “I know what I’m going to do about this” — and he meant it. Within minutes of hanging up with Amos Frazier, I was completely locked out of my online account. I cannot reset my password. I cannot monitor my account. I cannot see what overdraft fees are coming in. Amos Frazier in Corporate Security had the power to lock me out of my own account in minutes but claimed there was nothing he could do to help me access my own paycheck.
A representative who identified herself only as “Lis A” told me to go to a food pantry. I have a job. I deposited my paycheck two days ago. When I asked for her full name so I could report her comment, she told me she would “handle it.” They can lock you out in minutes. He punished me because he didn’t like my tone of voice. That is who Regions Bank is.​​​​​​​​​​​​​​​​

Put My account a hold for a bad check that someone give me,cost me a mortgage escrow late payment and other problems with my bill payment ,a desaster ,there was not fraud ,better learn how to control fraud ,and not go against you own customers.

I am working out of state in Olive Branch, Mississippi, Mississippi, I have banked with Regions bank for many years on the Gulf Coast, I am up here in Olive Branch and have had the pleasure of dealing with the Olive Olive Branch Regions branch and I have four young ladies I would like to leave a positive and glowing review for, Arterria Weeks, Kalif Lovett, Brenda Griffin, and Sherry Cunningham (manager). I have dealt with these poor ladies for about a month and a half, 2 to 3 times a week various transactions and starting with Brenda. I’ve had nothing but positive interaction and been given tremendous service and help, Brenda even saved me from losing $160 to a Scam from GEICO insurance insurance And she was able to recover my funds and Red deposit them into my account, these other ladies have been so sweet so courteous, and it’s a pleasure dealing with your bank, especially with such wonderful employees and associates!

Regions Bank started great then they had a glitch in their system after I had funds available from my paycheck & they made my savings account go in overdraft. They admitted a glitch in their system was the reason but has made me pay it back & takes money out of my account each time I get paid. I have called them about it many times & they always say “well we have a right to do that” & recently a lady hung up on me. I want nothing to do with this bank once I get out of this situation that THEY messed up.

Chain branch offering a full range of banking products and services, including loans and money transfers.
Address: 2101 E Semoran Blvd, Apopka, FL 32703
Get There:
39 min
Phone: (321) 322-7620
Hours:
Open · Closes 5 PM
Confirmed by this business 8 weeks ago
This place for Regions Bank they rock and roll.. Especially the super best manager- she is a great asset to Regions Bank... Ms. Traci Lorentzen.
She knows her job so well.. She can handle pressure, She comes out of the way to help customer, whether teller- she can do ..or she can do customer service.. highly intelligent and super best.. These people make a difference in Regions Bank.
Other great person, before i went to India around January 16-17th 2026... worth definitely mentioning is : Lorraine Lewis.. She can recognize that i had called previous day.. She can remember the conversation. Amazin.. I just cant believe
This is for Non-profit 501(c) (3) registered Entity ... i was able to get 501(C)(30 by writing 40 pages way back 2 decades ago... close to the year 2006..

Now they have changed the bank name to Regions Bank
Awesome folks, please send an appreciation to Lorraine Lewis and
Top Bank Manager Traci

Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: #5030763 
US Trademark #SN 98620494
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit"
"Honesty is the Best Policy"Be Truthful,Honest and Fair"

Wasn't able to use zelle for some unknown reason, so I had to go IN PERSON to have some hold lifted. Had that dealt with, now I'm trying to buy a washer and dryer with it and it says I need to call customer service bc my payment is on hold and may or may not go through. Are you effing kidding me right now?! So I call, get put on hold forever, then get hung up on while on hold. Now I'm having to call back and there is a wait time. Worst bank ever. If you are even THINKING of opening a bank here DO NOT DO IT!! This place is NOT worth the headache and there are absolutely ZERO benefits to banking here!!

STAY FAR AWAY FROM REGIONS BANK Had to get a $20k loan to fix my flooded basement got told it was only going to be $100 a month i said great since im disabled and on a fix income well that $100 doesnt even cover the interest rate since its $6.06 per day and of course they send out paperwork every month telling me to pay the $100 but that $100 doesnt even cover the interest every month and doesnt even put a dent in the $20k debt this company is DIRTY they dont even show the total you owe its just the total you Originally signed up with them for and not the current total if i didnt call and check i wouldnt even know it wasnt going down so now i owe $20,700 they are scum of the earth and they wont even work with me on the interest rate at 10.99% even though i didnt miss a payment yet

This Bank is the worst I have ever dealt with. You can never get real time balances or see your payment history on line unless you use THEIR payment portal. I use my own bank to make my payments and Regions can't figure out how to automate the process from outside payment methods. They are a joke with a capital J.