Regional Finance Reviews 3,063

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 419 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and compassionate approach, often highlighting specific individuals for their outstanding service. Many people appreciate the excellent customer service, noting that representatives are attentive, clear in their explanations, and make the process smooth and reassuring. The overall service is frequently described as outstanding, with consumers feeling valued and supported, especially during financially challenging times. However, some people mentioned issues with payment processing, including unexpected fees and difficulties with electronic checks taking days to clear. A few other people also felt that communication was disorganized, with some experiencing rude attitudes from staff and persistent calls even after issues were supposedly resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting many employees as professional, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are often... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

User experience

Customers consistently report positive experiences, often describing them as pleasant, smooth, and easy.... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers finding payments reasonable and manageable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regional finance has been really good. They’ve always managed to give the best customer service and naming one employee by the name of Jasmine Valdez. She handled my account with upmost respect and gr... See more

Company replied

Rated 5 out of 5 stars

The Ridgeland Regional Finance location is awesome. I had the pleasure of working with Jess, who recognized that I was going through financial hardship and negotiated the terms of my contract. She cam... See more

Rated 5 out of 5 stars

REALLY DIDN'T INTERACT MUCH WITH THE MOODY OFFICE OTHER THAN TO TOUCH BASE AFTER CHECK CLEARED. WAS LOOKING AT LOANS BEFORE GETTING MESSAGE THAT A CHECK WAS COMING SO DIDN'T FINISH THAT LOAN AND WAITE... See more

Rated 5 out of 5 stars

My customer service rep Alexis was the best. She jumped right in to help with my problem and really cared about getting the best solution for me. Would recommend not only Regional Finance but specific... See more


Company details

  1. Financial Institution

Written by the company

For over 30 years, we’ve been helping people get the money they need. We understand that everyone needs a little help now and then. We take the time to listen to your needs so that we can help you find the personal loan that is right for you. Our dedicated employees serve our customers from over 350 convenient locations in 19 states.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Loan

I love the way they handle the customers. Very loyal, very proficient, very professional.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Will not go back in the office

Someone had written a rude message about me and the lady that was working on my paperwork sat the sticky note right in front of me. Once she saw what it said she go rid of it but I had already seen it. I was very uncomfortable after that. I will do everything online and by the phone going forward

3 November 2025
Unprompted review
Rated 5 out of 5 stars

They took on ownership and made me…

They took on ownership and made me feel very important. Very good, professional, nice people.I would recommend this company to anybody, easy processing I think it was round, November 4th or third, I'm not sure of the date.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Regional Finance – Bad Faith and Insurance Mishandling


These reviews can’t be real because Regional Finance having a 4.7 rating is unbelievable. Everything seems fine until you lose your job or face a sudden life change. The moment you try to use the insurance you’ve been paying for, they suddenly act like they’ve never heard of it.

Their Bakersfield office repeatedly called and mailed “past due” notices while I was in the middle of an active claim through their own partner, Securian. Even after their insurance representative confirmed my payment was sent, the calls continued. Regional Finance’s lack of communication between offices and partners shows how poorly this company is managed.

I’ve already filed complaints with multiple regulators — CFPB, DFPI, and FTC — and I will continue filing until this company is held accountable. Customers deserve better than bad faith practices, robocalls, and excuses. I’ve documented everything and will keep doing so until this company learns how to treat people fairly.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Oswaldo is super helpful

Oswaldo is super helpful! gave me all the information that I needed and gave me different options of what I would need to make my application go smooth! He answered all my questions that I had without me knowing explained everything with great detailed.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Loan

Courtney was very helpful and was there for me in a time of need. Everyone in the office extremely nice.

21 October 2025
Unprompted review
Rated 2 out of 5 stars

Ridiculously high interest rates

This company is quick to give out loans, but the interest rates on their loans is ridiculously high. I would never use this company, ever again, nor will I advise any of my family or friends to use this company.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

My customer service rep Alexis was the…

My customer service rep Alexis was the best. She jumped right in to help with my problem and really cared about getting the best solution for me. Would recommend not only Regional Finance but specifically Alexis for anyone in need. Great job keep up the good work!!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

My Loan Rep

My Loan Rep. Was awesome. Very nice, friendly, and eager to help. It was fast and easy working with Ms.Jessica Gray.

Thank You
Jackling Miller.

17 October 2025
Unprompted review

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