
Reply from Regentide
Hello Joseph,
We are disappointed to see this review, especially since you never contacted our customer support team regarding this order before posting it.
According to our records, your order was processed and shipped using UPS 2nd Day Air, and it was delivered just 2 days after the order was placed, exactly within the service level selected at checkout.
Had you reached out to us, we would have been happy to provide tracking information, shipping updates, or assist with any questions regarding your order. Our support team is always available to help customers resolve concerns before they become issues.
Given the documented delivery timeline and the fact that the order was successfully delivered as intended, we do not believe this review accurately reflects the service provided in this case.
We are grateful for the trust and support of the thousands of customers we have served, and we remain committed to providing reliable service and responsive customer support to every customer.
— Regentide Customer Support