A sent the Sandringham hamper to my best friend as a retirement gift after she had completed 42 years in the NHS (mainly in the stressful world of midwifery). The hamper was absolutely beautiful and s... See more
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Review summary
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Reviews shaping this summary
Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice to... See more
Company replied
We bought two Christmas hampers and had them delivered to family members. We are in Canada so did everything on line. The only issue we encountered was self build hampers. We were unable to choose... See more
Company replied
I have used Regency Hampers for years now. The only company to deliver on time, packed well, produce an invoice without chasing, easy to reach on the phone, a business who knows how to deal with the... See more
Company replied
Company details
Written by the company
Browse our range of luxury food, gift & Christmas hampers. From pamper hampers to fresh fruit baskets - all beautifully packaged and delivered the next day.
Contact info
Eagle Tower, GL50 1TA, Cheltenham, United Kingdom
- +44 01242 500920
- info@regencyhampers.com
- regencyhampers.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely hampers
Lovely hampers. My brother loved his for Christmas. Easy ordering and delivery was seamless.
26 December 2025
Unprompted review
Reply from Regency Hampers
Thank you for the five-star review!
We have dedicated considerable effort to streamlining the ordering process and are pleased to hear your feedback.
Superb gift
This was the best choice of gift to send my family - they LOVED it
Great hamper and high quality contents
15 December 2025
Unprompted review
Reply from Regency Hampers
This is an excellent review; we greatly appreciate it!
Delivered on time and family were…
Delivered on time and family were delighted with it
10 December 2025
Unprompted review
Reply from Regency Hampers
Thank you for taking the time to review your experience.
Present for a friend
Present for a friend, excellent service, thoroughly enjoying hamper! Have ordered before, would do again!
11 December 2025
Unprompted review
Reply from Regency Hampers
We are grateful for your five-star review and are pleased to learn that the hamper is being enjoyed.
none Alcohol hamper
site was easy to navigate. was beautifully presented . arrived exactly as was stated.
23 December 2025
Unprompted review
Reply from Regency Hampers
We are grateful for your five-star review!
Our team is very proud of how our hampers are presented, and we are delighted to hear that you found our website user-friendly.
Absolutely gutted
Absolutely gutted, I bought several hampers (10 in total) for my team, as it's my last Christmas with them before I retire and then contents and sizes for the price paid was so disappointing. I feel very embarrassed and let down from a company I had previously purchased twice beforehand from.
I would not recommend this company, as they are clever at marketing and the gifts received do not match the prices paid.
Presentation of each hamper was lovely (outer wrapping & Bow), but providing "mini" products and presenting in a fashion that makes them look full size is disappointing.
They constantly (this year) offered discounts but actually in this discount behaviour they are cutting the size of each hamper - There were 6 items in the hampers I purchased which I would estimate costing no more than £25.00 Full Retail Value and I paid before the discount of 25% for ordering in September £64.71 - Trust pilot does not seem to allow a picture but if I could I would share!
Whilst writing I am awaiting a resolve from their customer service team.
Response to reply! - The item was valued at £64.71 whilst I paid less (for ordering early) - the value of the product should have been £64.71 - I made my purchase in an offer period. What it feel's like is the value that is provided is the offer value not the value advertised!
19 December 2025
Unprompted review
Reply from Regency Hampers
We are sorry to hear that you were not satisfied with the contents of your hampers. Our goal is to ensure transparency in our listings by providing an image of the hamper along with a detailed contents list, which specifies the size and weight of each item. We are uncertain about how we could clarify this further.
Upon reviewing your order, I can confirm that you paid £47.25 including VAT for each hamper, which also covered the packaging and presentation that you described as lovely, as well as the delivery.
We sincerely apologise again for your dissatisfaction with the hampers.
Poor customer service
Customer service is appalling ordered two hampers but put three in basket by mistake I noticed the mistake within five minutes of placing order so emailed them to rectify I then followed up with phone call at 9.00 to be told nothing could be done even though the goods hadn’t been sent yet I’ve used regency for years and never again
11 December 2025
Unprompted review
Reply from Regency Hampers
We regret to hear your feedback.
Our Customer Service Team strives to assist our Customers to the best of their ability; however, due to the high demand for Christmas deliveries, we are unable to modify orders once they have been processed and handed over to the Couriers.
Orders that are placed for next day delivery are processed immediately, which prevents us from making any alterations.
You should have been informed that any unwanted hampers can be returned to us for a refund. If you wish to contact us directly, we can provide you with this information once more.
Delivered on time and a range of…
Delivered on time and a range of products that are different to usual hamper things.
18 December 2025
Unprompted review
Reply from Regency Hampers
We appreciate your five-star review!
We provide a wide variety of food and wine gifts and are thrilled to learn that you were pleased with the selection available.
Well Presented Hamper
I chose a hamper as a gift for some friends. They said it was well presented and a lovely variety and good quality items.
I was glad to get updates regarding despatch and delivery so I could organise for my friends to be home to receive it.
This is the second one I have purchased and would definitely buy again in the future.
11 December 2025
Unprompted review
Reply from Regency Hampers
We appreciate your five-star review and your recommendation!
It brings us great joy to learn that we have exceeded your expectations, and we are glad to hear that your friends were happy with the gift you chose for them.
Hampers seem good BUT use FedEx for 'delivery'
The hampers appear to be good and customer service is quick and responsive BUT they use FedEx for 'delivery' and FedEx are abysmal (read, 'did not deliver the hamper') so I will be using another company the next time I send hampers as presents.
Response to reply: I'll meet you halfway on this. According to the recipients the hampers are excellent but in order for them to be assessed they need to arrive. I spent considerable time chasing FedEx, who lied to me more than once, yes, lied, and I should not have had to do this. It is notable that their rating on Trustpilot is appalling. What is even more notable is that FedEx does not bother to respond to the reviews. I judge a company by whether it responds to reviews - FedEx is not alone in not giving a damn about whether customers are pleased with their 'service'. I will finish by saying that my reviews are even-handed - I praise as well as criticise.
19 December 2025
Unprompted review
Reply from Regency Hampers
We are disheartened to learn that your review was based on your experience with the Courier rather than Regency Hampers.
Unfortunately, no Courier service can guarantee perfection at all times. However, according to an Ofcom survey conducted in 2025, FedEx was jointly ranked at the top for customer service satisfaction.
I regret to hear that you faced issues with your delivery; however, as you mentioned, our Customer Service Team is quick and responsive, and they consistently endeavour to address any problems that may occur during the delivery process.
Wonderful and Reliable
Regency Hampers offers a wide variety of sets (alcoholic and non-alcoholic) and sizes to suit everyone's budget. They offer customers a delivery date for the recipient which is very helpful. Also, delivery dates are accurate as my recipients always thank me for the hamper which coincides with the date the company stated it would be delivered.
1 December 2025
Unprompted review
Reply from Regency Hampers
We appreciate your outstanding review!
Our selection features a luxurious and continually growing assortment of carefully curated food and wine gifts suitable for any occasion. We are confident that our collection offers something to satisfy our Customers' requirements, regardless of the budget.
Hamper arrived on date requested
Hamper arrived on date requested. My friend said it was lovely gift with good selection, however there wasn't a gift message inside so she didn’t know who it was from until i contacted her which rather spoilt it for me. I had input words for gift message.
5 December 2025
Unprompted review
Reply from Regency Hampers
I'm sorry that your recipients didn't find the gift message that was included.
Our gift messages are printed on the same card as the recipient's name and address to to make sure there is no chance of a hamper being sent with no gift message, or the wrong gift message.
If they still have the package, please ask them to check the clear document envelope on the outer box which contains their name and address and says 'SEE REVERSE FOR GIFT MESSAGE' across the top.
The gift card can be removed along the perforations and then folded into a stand-alone card showing your message.
Again, I'm sorry that your recipients didn't find the lovely message you'd written but I hope that they enjoyed the hamper.
Delightful Hamper
Service provide was excellent. Delivered on time by a friendly delivery person. Contents of hamper were delightful. I bought as a gift and person was thrilled to receive it.
5 December 2025
Unprompted review
Reply from Regency Hampers
We are thrilled to have reached the high standard of service we aim for!
Thank you very much for your feedback, and we are pleased to know that your recipient was excited to receive their hamper!
First time using Regency Hampers
Great communication throughout. Easy to use website and very competitive pricing. Hamper was delivered on our chosen day and the recipients were overjoyed with the contents. This was our first time using Regency Hampers and we will be using them again in the future. Excellent service.
1 December 2025
Unprompted review
Reply from Regency Hampers
Thank you for sharing your 5* review.
We are always delighted to hear when recipients are thrilled with our hampers. Our team dedicates significant effort to the selection of contents and the overall presentation.
Perfect gift for a couple who have everything
I could choose what I wanted in the hamper
9 December 2025
Unprompted review
Reply from Regency Hampers
We appreciate you sharing your five-star experience.
We agree that a hamper is an excellent option for individuals who appear to have everything!
Unrivalled
Unrivalled, Two (2) seperated deliveries and both excellent quality, value and the delivery so good-thanks!
12 December 2025
Unprompted review
Reply from Regency Hampers
We are pleased to have surpassed your expectations and are extremely grateful to you for sharing your five-star experience.
Fabulous delivery
Delivery happened when it was supposed too, carefully packed amd delivered in great condition. Will use again.
12 December 2025
Unprompted review
Reply from Regency Hampers
We sincerely appreciate you taking the time to share your 5-star review!
Very pleased with my Hamper
Very pleased with my Hamper, excellent service. Would definately purchase again
9 December 2025
Unprompted review
Reply from Regency Hampers
We sincerely appreciate your 5-star review!
We look forward to exceeding your expectations during your next purchase with us.
Well Presented
Required for a Christmas Present, The Hamper was very well presented making it a perfect gift. I am sure it will be well received.
7 December 2025
Unprompted review
Reply from Regency Hampers
Thank you very much for this fantastic 5-star review!
Our packing team will be thrilled to know that you appreciate the effort they put into the presentation.
Lovely basket filled with goodies
Lovely basket filled with goodies! Beautifully arranged and all delicious. My retiring employer loved it
November 2025
22 November 2025
Unprompted review
Reply from Regency Hampers
We appreciate you taking the time to share your five-star experience!
Our team approaches every detail with the highest level of care - from content to presentation. Your feedback truly brightened our day!
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