Regency FX Reviews 482

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the process smooth and stress-free. Many appreciate the personalized, one-on-one service and the excellent rates offered, which often result in significant savings compared to traditional banks. The overall service is described as efficient, reliable, and trustworthy, with funds transferred promptly and securely. However, some customers experienced issues with unexpected rate drops after wiring money or hidden fees. A few also noted delays in transfers due to weekend non-operation and a lack of updates during the process, requiring them to chase for information.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, highlighting the professional, efficient, and personalized approach.... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the straightforward,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Price

Reviewers highlight positive aspects of price, with many praising the competitive rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Human interaction matters when the stakes are high — especially when transferring retirement funds. The last thing you want is to be left battling apps and chatbots. Having real people there to gu... See more

Company replied

Rated 5 out of 5 stars

Mason who was our advisor, was superb. He kept us in the loop at all times with updates on what the financial situation was and what events, influences were upcoming and how it might effect the exchan... See more

Company replied

Rated 5 out of 5 stars

I have had an absolutely excellent experience with Regency FX. I have been guided through the whole process in a personal a tailored way by Toby. Initially I was unsure that this was the right way to... See more

Company replied

Rated 5 out of 5 stars

Jamie Hodge was very helpful in our currency exchange. Our experience, however, was tainted by three, hour long, reviews with the fraud squad in our UK bank. The bank made us question the authenticity... See more


Company details

  1. Currency Exchange Service

Written by the company

Here at Regency FX we pride ourselves on our exemplary service in the currency conversion / FX space. Whether that's online, over the phone or if you want to meet us in our offices, we're here to look after you. As we are a dedicated currency transfer service only, it means we can keep our service lean and focused. This means we can undercut other offerings like high street banks. Also many other currency transfer services operate from big name locations whilst we focus on passing cost savings on to our clients. What sets our service apart is our unwavering focus on meeting and exceeding the diverse needs of our clients. We understand that every individual and business has unique requirements and we go the extra mile to tailor our solutions accordingly. Our team of experienced professionals combines expertise with a deep understanding of market trends, enabling us to provide you with insights, strategies, and personalized recommendations that give you a competitive edge. We offer quick and secure transfers, you can trust that your financial safety is our top priority. Funds are safeguarded by our FCA-regulated e-money partners at a credit institution. Our transfer service is also lightning-fast, so you can rest assured that your exchange will be executed as quickly as possible. If you have any questions about the types of transactions we offer or the currencies we support, please don't hesitate to ask. We are transparent about the process and will work with you to ensure you receive the most cost-effective solution for your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

482 reviews

5-star
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1-star

Replied to 16% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I am always sceptical about 5 star…

I am always sceptical about 5 star ratings. And always hesitant about trusting my monies with FX companies rather than my bank. However, since being introduced to Jamie and Regency FX whilst purchasing a property, I can honestly state that his service has been friendly, confident and reliable. I now also use him to transfer my salary back home and will continue to do so until I don’t have anymore to send. He has saved me a considerable amount of money. My experience has been nothing but positive.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

high professional service

high professional service and company to deal with, I deal with the same broker (Jamie) every time which makes feel like a personal service, always prompt to answer my questions and my currency transfers are always quick and smooth. the great rates they provide when i am transferring my salary from abroad are fair and more than often are much better than the exchange rates and fees handed out by my bank. regency FX obviously have their fees but compared to what it was paying doing the transfers bank to bank, I'm now saving a good amount each year using their service, would highly recommend them to anyone

1 May 2025
Unprompted review
Rated 5 out of 5 stars

RegencyFX Customer

I've been using RegencyFX now for just under a year. Josh and Toby, my account managers have been great through out. I've had no issues with transferring money and the response time is fantastic.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

outstanding provider

I have tried a number of providers and by far Regency FX is the best in terms of Speed of Response, Dedication to customer service, and Competitive Rates. I highly recommend them over and on top of the usual names that you see online.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

James at Regency FX was extremely…

James at Regency FX was extremely professional, very friendly and knowledgeable.
He was always available and worked hard to get us a good exchange rate for our property purchase making a potentially difficult process very manageable indeed.
Would definitely use again and recommend. 5 Stars all day long.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. James was very helpful and competent. Definitely felt easier transferring large amounts because of this. Couldn't recommend highly enough

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I 100% recommend Regency FX for any…

I 100% recommend Regency FX for any currency needs that you have. Their process was extremely clear and transparent and I felt confident in the security of my funds at every stage. James, the trader I worked with, was extremely communicative about what was involved in the process, and I constantly felt like I was in good hands. I would go back to them in the future if I ever have such needs again.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Good And relaiable

I wanted to take a moment to share my recent experience with a services of Brilliant Bryn who Served me the best . I was genuinely impressed by the excellent pricing and the level of transparency I encountered. The cost was very reasonable, and there were no hidden fees or unexpected charges, which was a refreshing change from other services I've used.

The entire process was smooth and straightforward. From the initial inquiry to the final transaction, everything was clearly communicated, and I felt confident that I was getting the best value for my money. The transparency in pricing and service details really stood out and made the experience hassle-free.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Josh was a very professional person to…

Josh was a very professional person to deal with. Complete transparency all the way along the journey. Communicating once a week on updates and options. Very small commission compared to other companies, don't even consider using a bank for this type of transaction. My money was in very safe hands. FX was a great company to deal with. I would recommend using Regency FX for all my international money transactions.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service – Reliable, Great Rates, and Easy Transactions

I’ve been using RegencyFX to transfer money between Qatar and the UK, and I couldn’t be happier with their service. They consistently offer better exchange rates than the banks, which makes a real difference over time. Their process is very efficient and well-organized, and every transaction is easy to trace with clear communication at every step. It’s reassuring to deal with a company that’s both professional and transparent. Highly recommend RegencyFX for anyone looking for a reliable and cost-effective way to move money internationally.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Transfer of Funds from Spain (Euros) to UK (Sterling)

I had a significant amount of funds in Euros from the sale of my house in Spain and was researching on the internet how best to transfer the funds from my solicitors bank account into my own UK bank account whilst trying to get the best currency exchange rate. From my initial observations, Regency FX seemed to offer the best exchange rate and from our initial contact/introduction, James their Senior Trader guided me through all the necessary information and also contacted my solicitor to ensure a seamless transfer of funds from Euro's to Sterling then into my UK account. I can only praise James on his professionalism and care / attention to detail that ensured an efficient transfer at a rate that exceeded all the other companies I contacted. Many thanks James, will definitely use your services again.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I had an exceptional experience with…

I had an exceptional experience with Regency FX, thanks to Jamie, who demonstrated remarkable support and professionalism throughout the entire process. As a busy single mom, I truly appreciated how he took the time to patiently answer all my questions and reassure me at every step. Jamie's advice was invaluable, and he made sure I set up my account and took necessary actions exactly when I needed to.

Jamie went above and beyond by making several international phone calls to ensure I was well-informed and comfortable. He kept me updated regularly and checked to make sure I received my money and was satisfied with the service. I felt genuinely supported and taken care of throughout the entire experience. Regency FX is fortunate to have such a dedicated and caring professional like Jamie on their team.

11 March 2025
Unprompted review

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