regenalight.com Reviews 

This is not a quality product. I’ve used it twice. It turns off each time after 5 minutes. Then needs a full charge. Very disappointed.

Update 4/14/2023: They sent me exactly 1 email after I told them the mask was not working, or had only worked 2x for approximately 5 minutes. They asked me to send a video. I did so and got an email with the directions that I already had....and that was it. I've heard nothing since and I requested a refund, or a replacement. I've heard nothing more and it's been 9 days. I'm now reporting as fraud to my bank.

Order cancelled via email and phone a right away same day after ordered . Sadly didnt read reviews that the website is Scammer! Charged my card no response from them by phone or email. Disputed charges! Be aware!!!

Total scam. Called day after ordering to cancel order. They said it was already shipped. Returned the day I received it by USPS. I have tracking verification from post office that it was delivered.
Never heard from them again. They don't return calls.
I opened complaints with both PayPal and Capitol One. Sent all documentation. Merchant said they never received the return. Even with registered Postal delivery, neither PayPal or Capitol One will do anything.
Totally frustrating.

Bought a light (this is nothing more) in a “sale” stupidly didn’t verify their claims on wave length or where they claim to have had the light featured.
Yip it’s the exact same light on tiktok for £17.99! With no wave length penetration just some nice coloured lights..

instantly regretted - contacted bank as this is clearly a scam and got my card changed.

Requested them to refund asap.. they said too late order had been shipped - but after I receive item if I want to return it “to contact us for return address”

Red flag

I replied why not give me return address now?

Voila apparently I’ve been refunded - let’s see if money is returned to my account.

They are not an American company.. this is a rebranded sticker on top of the £17.99 tiktok light.

Mask was "delivered" but still haven't gotten it a week and a half later. If Regenalight even answers my email, they do so with the same exact response every time: package says delivered, here is the tracking number, we'll check with the carrier, you check with the post office, and if you haven't received it in X number of days let us know. I am disputing the charge because at this point I think I got scammed. Beware.

The on/off button spot on temple of the mask does not work. They do not answer the phone nor respond to voice messages. The Regenealight web page screen to send them a message requires touching 2 send buttons but 2nd send button does not work. They ask to have a video sent but have stopped acknowledging receipt of the multiple video's and do not attempt to resolve the problem.

I had my mask for less than 6 months when it stopped charging. I tried different cables, different outlets, charging longer, and nothing. I reached out to customer service and they asked me to send a video of the problem which I did. They got back to me and said try charging it longer. Then it was radio silence. I would give this company 0 stars if that was possible. For the cost of the mask, I am very disappointed in the product and customer service.
Stay away. It is not worth the money or time trying to talk to someone helpful.

Black Friday sale, purchased and gave as Christmas gift, unopened, unused. Family member doesn’t want gift but RETURNS are 30 days so the company won’t accept returns. Most businesses allow extra days for Christmas purchases because they know you can’t give it in less than 30 days. I️ do not recommend the product or purchasing from this company. Their attitude is “too bad for you” there are more than 30 days between Black Friday & Christmas but the company is cold as ice. They quote the 30 day policy as gospel and don’t care about people. There are nicer companies out there, avoid this one.

I am surprised to see so many negative reviews and wonder if the company has gone downhill over time. I purchased two LED light masks a couple of years ago and they are still working great and used daily. When I first received my masks one of them stopped charging after a few weeks and a replacement was sent out as soon as I contacted customer service. I hope they can work out whatever their issues are because it wasn’t always like this!

Paid for 2 items that were never delivered. Avoid dealing with this company

I would give no stars if I could I bought there mask last year never worked contacted them they wanted me to send it back and pay the postage which I did not do contacted PayPal who did nothing.

A very low level company please avoid at all costs.
I've only had the mask for around 7 months, and used inconsistently - once or twice a week...
I emailed them because my cable had snapped from the connection point - it was attached in a very flimsy way to start with. I contacted them to send me a new cable, they asked me to send them a video which I did then have sent them around 6 subsequent emails which I've had no response to.

I ordered a device on the 1st of August, the device was shipped timely and arrived in Monaco. The postal system sent it back before I could collect it. So I contacted their customer service numerous times with no resolve. It seems that the device is back in with them but I am without my payment as well as the divice. Everytime I email I get the same respose " I forwarded your email to the relevant department". I suspect "the relevant department" is the BIN.

They shipped me a defective mask, it would never charge enough to turn on. Confirmed that it was defective via customer service and sent them a YouTube video showing the problem. Ghosted. No response to emails. They didn't even look at my YouTube video, the count never went up. Literally asked them "are you still there?" and no response.

They don't offer a shipping label back either. Why should I have to pay to send THEIR defective merchandise back!?

I thought I'd rely on Paypal's buyer protection to fix the problem. It did eventually get me my money back, but it takes weeks. There's a lot of back and forth, a long form to fill out, it's not some simple and quick process. Regenalight did not help this process at all either, they wait till deadlines to do anything, they don't help speed up the process.

After receiving my defective mask back, they waited 7 days later (when they were forced by PayPal) to finally credit me. Actually, I'm not even sure if they had any follow through on that either. PayPal said it reviewed my case and issued the refund, the wording makes it sound like Regenalight like didn't wasn't going to do anything so they had to forcibly take the money back.

Fake customer service. I ordered two masks in Aug. Got an email confirming delivered product on 8/31/23, but it was to somewhere else instead. Called the delivery business, UniUni.com, they used and they couldn't help. Contact Regan alright multiple times by phone, emails and chats, and still no response. They claimed 24/7 customer service but actually no service. They don't seem to care they their delivery service has lost my order. Pictures below show my correct address and the package was obviously delivered somewhere else.
Don't trust their review system also. I gave them a one star review and after submitting, my review was not there. They still have only five one star reviews when they should have 6 total after mine was submitted.

HORRIBLE PRODUCT and even worst customer service. This is obviously a scam. They are selling inferior products. My mask stopped working after using it 5 times. Please don't waste your money and buy from a reputable source.

I would give 0 stars because the mask has been charging for 48 hrs and still not working. Contacted 3 times for help and the customer service was no help. Don’t waste your money. 💸

Worst customer service experience. They have been completely unhelpful. I would not recommend buying from Regenalight, there are better products out there and good companies that don't charge you over 30 pounds for a return.

I bought the Regenalight LED facemask for £92 several days ago in good faith, believing the reviews and origin etc, but have just seen the exact same mask on Temu for £17.99... I did not know I was buying a cheap, imported Chinese product and believed it to be genuine product.

I have tried to contact customer services for a refund, but have had no response.

This is a scam website. It comes across as a plausible company but do not touch this company with a barge pole.

I used this item twice then it stopped working I have contacted them but they are now ignoring my emails. This is cheap rubbish. Do not buy. Avoid Avoid Avoid I have put this on Facebook because I want to prevent other people from being scammed as I have