Orla Kiely Clogs size 8 ordered, quick delivery within a couple of days. Unfortunately they were way too big by at least 2 sizes!! As Regatta have a £2.95 return fee unless faulty or damaged. I r... See more
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Review summary
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Reviews shaping this summary
Yay last order was great , Thank you very much, it’s the previous order the problem is with, re jacket never received yet parcel hadn’t been tampered with Val Hesketh
Delivered very quickly but when it arrived I discovered i had ordered the wrong size so I re-orded and sent the other back only to recieve a refund the following day to my bank account. Excellent serv... See more
Very satisfied with the online ordering service, order was processed efficiently. Happy with quslity of items that fit. Easy return service through An Post for item that did not fit/suit. Very Prompt... See more
Company details
About Regatta
Written by the company
About Regatta
Embrace adventure and the unreliable British weather with Regatta Great Outdoors' high-quality range of waterproof jackets, fleeces, walking boots and camping equipment. A family-owned outdoor and leisure clothing company with one simple mission, to produce affordable clothing not only for adventurers but for those who want to open their front door and just have fun. Regatta’s philosophy of producing affordable clothes for everyone has made the brand one of the most loved in Britain.
Contact info
Basecamp, Mercury Way, M41 7RR, Manchester, United Kingdom
- regatta.com
4.4
Excellent
36K reviews
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I haven’t received my order
I haven’t received my order. It seems that Evri lost my package. I cannot contact Regatta any way: there’s no customer service phone number; online chat doesn’t work and no one replies to my email. There’s no way to solve this problem
25 May 2026
Reply from Regatta
I am very sorry to see that your recent order has not been delivered to you and I sincerely apologise for the disappointment caused. I can see that our Customer Services team have replied to your recent email to assist further in this case. Please let us know if we can be of any further assistance and we would be more than happy to help.
Kind Regards
Helen
Regatta Customer Services
Very easy shopping experience
Very easy shopping experience. No problems with ordering online. Dispatched quickly and delivered on time
22 May 2026
Order came in good time
Order came in good time. Quality of garment ordered is very good.
21 May 2026
Honest review
This was an ok product little low but ok lots bending down. Not sure this will last two sessions very light. Needs better instruction for set up . But over all ok item good for quick setup once worked out. It is what you pay for so do expect anything else
26 May 2026
More than two weeks after placing my…
More than two weeks after placing my order, my items still have not arrived. I think you should keep better track of parcels that you sent out.
25 May 2026
Reply from Regatta
I am very sorry to see that your recent order has not been delivered and I sincerely apologise for the disappointment and inconvenience caused. I have now reached out to you via email to assist you further.
Thank you for taking the time to leave your review.
Kind Regards
Helen
Regatta Customer Services
Good quality garments at a good price.
21 May 2026
Poor service paid for next day delivery…
Poor service paid for next day delivery arrived a week later will not bother using them again. Inpossable to call as the number does not work 4th rate company even the goods badly made
21 May 2026
Reply from Regatta
We’re very sorry to hear about your experience with both the delivery and the quality of the goods received. We understand how frustrating this must have been, especially after paying for next day delivery.
I can see that you have since been in touch with our Customer Services team, who have assisted with a refund of the postage fee. We appreciate you bringing this matter to our attention and apologise again for the inconvenience caused.
If there is anything further we can assist you with, please do not hesitate to contact us again.
Kind Regards
Helen
Regatta Customer Services
excellence as always.
25 May 2026
Ordered for next day delivery for a…
Ordered for next day delivery for a hospice walk I was doing. Didn’t arrive and customer services rubbish response
25 May 2026
Reply from Regatta
I am very sorry to hear that your order did not arrive in time for your hospice walk, especially after selecting next day delivery. I completely understand how disappointing and frustrating this must have been, and I apologise for both the delay and the experience you had when contacting our Customer Services team.
This is not the level of service we aim to provide, and your feedback has been noted and will be shared internally to help us improve.
I can see that a refund for the postage fee on the order has been issued. If there is anything further we can do to assist, please do not hesitate to get in touch and we will be happy to help.
Kind regards,
Helen
Regatta Customer Service
Lovely fleece great price and prompt…
Lovely fleece great price and prompt delivery all round 5*
25 May 2026
Amazing…
My daughter absolutely loves her new robe and it looks awesome, standing out in the crowd
22 May 2026
Changing robe could be better
Changing robe could be better.
There’s a few things i’d have liked better on the changing robe. Firstly, the hood is tiny. It barely covers up to the top of my head. Secondly, the arms are very small too.
Other than those things it’s okay and keep the wind off you and keeps you nice and warm.
22 November 2025
The coat was great it fitted great I…
The coat was great it fitted great I sized up so I could put a fleece underneath The delivery was excellent
25 May 2026
Quick delivery and loved the shoes
25 May 2026
Order was very quick and delivered …
Order was very quick and delivered with care and kindest
20 May 2026
Returning customer
Happy to find the walking trousers I like on the website at half the original price. Ordered and delivered within 48hrs. Extremely happy with trousers and the service provided. Thank you
25 May 2026
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