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Rated 4 out of 5 stars

Welcome bonus, which was a 100% deposit match for first 20£ deposit didn't add to balance and support hasn't got back to me yet, and it's been hours tho it may be due to it being late night early mor... See more

Rated 1 out of 5 stars

Deposited £20 and went to play, got a message..Your account is currently under review. Please contact our customer service team and quote Code 2...So contacted them, was pushed from pillar to post try... See more

Company replied

Rated 1 out of 5 stars

Deposited £50 and got 25% matched bonus then I won over £500 it vanished from my account balance due to wagering bonus rules what a big con ! They encourage you to deposit and then when you win don’t... See more

Rated 2 out of 5 stars

Really not impressed. Made a withdrawal request over a week ago, still not a sign of my funds in my account. Customer service friendly but can't tell me anything apart from advise to wait. No communic... See more

Company replied

Company details

  1. Online Casino or Bookmaker

About Regal Wins

Written by the company

Get rewarded in style at Regal Wins, with a hearty welcome offer and a majestic casino experience. With over 250 of the best online games to choose from, if you prefer playing slots, blackjack or roulette, then look no further we have it all and so much more!

Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.

Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!

Play anytime, anywhere with Regal Wins!

Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134

Contact info

2.1

Poor

TrustScore 2 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

0.5 ☆

0.5 ☆
FALSE suport lying and dodging,here's the proof.
So do something dor waiting you

10:17

Thank you for waiting. I can see that the welcome offer for our website is 100% slots bonus up to £500 on a minimum deposit of £20.

Edward

Off

Come one focus

10:18

10 + 20bonus + 100 spins

Used

10:20

A code RW100

Or something like that

Have you received the code via email?

Edward

In bonuses is the info ive told u
Dep £10 get £20 Slots bonus + 100 Free spins on Fishin' Frenzy - The Big Splash OR Bison Rising Megaways OR Eye of Horus: The Golden Tablet Megaways, 30x Wagering requirement, 4x Max win converted to cash Valid 1x.

Redeem code are only sent by email.

Edward 10:22

+ 20 more for the inconvenience

Have you received the offer via email please?

Edward

Ive copied this from the bonus hub in my account

Get your manager u dont know what u talking about.

Lack of knowledge

10:23

Do ur job

10:23

I have checked it on my side and on the welcome offer, it does not include what you are telling me for the Regal Wins
Im showing you

Not teling

Ive got 30 bonus already

Can you please provide me the link of the promotion?

Edward

Off

10:25

Can you please provide me the link of the promotion?

Edward 10:28

LINK SENDED . WONT LET ME APLY LINKS HERE

10:28
After u realise u suck in ur job i want you to make my time worth it. Add 20 more spins on top of it or get your manager so i can explain

10:29

Lost me 3 hours. To gave you my money

10:30

Welcome offer is deposit 10 get 15f.. check my account to see i deposit 10 and got 20£.

10:31

Chack the account

10:31

10:32

I'm doing my checks at the moment. Please bear with me.

Edward 10:33

Today

10:35

Thank you for waiting, Neil. I can see that you have not received the free spins. I will credit with a £10 bonus as equivalent to play
We have not provided you with False information or support. You have not got your 100 spins. As equivalent, we are giving you a £10 bonus as equivalent.

Edward 10:46

Before that you told me twice that ive got nothing and ive opted in whole different offer

Isn't this false info

10:47

?

Basically i made you do it. It was had too

If i was disoriented like you i was to listen to you and loose this

10:48

!

You did messed up like pro. And you cant delete the evidence of it

If you manager was monitoring could've been different
Scammers or Pro.
You decide

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Bonus money keeps disappearing

Bonus money keeps disappearing, when I tried to contact them , no success.
There is a free Bonus spin game that when logged in, you can spin the real, I am tired of the wheel not spinning to get the Bonus, it says the site is down.
I feel robbed alot of times expecially when my money disappears, when playing I have to keep a eye on the credit.

18 June 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Christine,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Regal Wins Team

Rated 5 out of 5 stars

Great casino

I mean dealing with casinos is always a subjective one, I've won and lost money here but never had any issues. Recently I have had some big wins and Jonathan reached out to congratulate me and even send me a bottle of champagne. Great casino to deal with cannot fault them.

8 May 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello Sean,

Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the site.

We really hope that the next time you log in, it is a much more amazing experience and future wins. We will be working hard to make sure of this.

Regards,
The Regal Wins Team

Rated 1 out of 5 stars

AWFUL AWFUL AWFUL AWFUL AWFUL

AWFUL AWFUL AWFUL AWFUL AWFUL. Avoid like the plague. Don’t have any customer service. If you do manage to speak to anyone they don’t actually do what they’re supposed to do. No communication between departments and the TARDINESS of response beggars belief. Incompetent is not a strong enough adjective to describe any Rank staff.

29 April 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Helen,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Regal Wins Team

Rated 1 out of 5 stars

Read the bilines

Withdrew money and they've locked my account and not sent any money to me which has now been rectified apparently its to do with me depositing then withdrawing the amount because I'd done wrong amount for the welcome bonus they have sent me my money now

15 March 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Adam,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Regal Wins Team

Rated 1 out of 5 stars

Can’t login in keeps saying that I…

Can’t login in keeps saying that I can’t use the site in my country I’m in the uk have been since birth can’t chat to any advisor because I can’t login it through this site and all the sister sites

19 March 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Phil,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

It might be a sudden glitch and if you can please try logging in again to check. If not resolved, please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this

Regards,
The Regal Wins Team

Rated 1 out of 5 stars

I cant withdraw my winnings …

I have been trying to withdraw my winnings for over a week and all I seem to be getting is the same answers I've sent all my verifications twice, the problem seems to be about my name I signed up as my known name which everyone has used for over fifty years I even have my electric bill in that name but my debit card my PayPal account etc are all in my given name I've told them all about this and sent everything they asked for , why would I have a debit bank card that I paid with and they took money from that's not mine also all the paperwork I've sent is all at my address. I think they are being very unfair I can't prove who I am they have all my information including my driving licence with my photo name address which matches all the paperwork I sent im just so frustrated all I want to do is withdraw whats mine

25 February 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Nina,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Regal Wins Team

Rated 1 out of 5 stars

hahaha... my rate for regal is -10

hahaha :- Deposited £4000, withdrawn 400£..
i deposited more then 10k withdeawn £100.... for the last year playing regal i had 2 jackpots like £7.50😅 my net deposit over 50k..... crazy..

Ppl avoid regal,magicalvegas,luckyvip websites there is something wrong with them...100%

24 February 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello Rabochaja,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Regal Wins Team

Rated 2 out of 5 stars

I set a deposit limit and was able to…

I set a deposit limit and was able to deposit over that amount in one day

22 February 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Louise,

Thank you for your review of Regal Wins online.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

With regards,
The Regal Wins Team

Rated 1 out of 5 stars

Struggling to withdraw from this site…

Struggling to withdraw from this site and can only play set games seems very strange and it loved taking my deposit

14 February 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Member,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Regal Wins Team

Rated 1 out of 5 stars

Frauds.

Frauds.

Would give them zero stars if possibe.

Had a smal win so the disabled my deposits and didn't pay my withdrawals.

Their live ichat s useless and they kept me holding for 1 hour without replying. I also called them and they cut me off.

They and Mecca games are the same company and surprise surprise they done the same to me.

Don't make the same mistake as me and nevwr ever go on their sites they're frauds and i won't let them get away with it.

DON'T LET THESE FRAUD FOOL YOU

23 January 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Dara,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Regal Wins Team

Rated 5 out of 5 stars

Would definitely recommend

I deposited £10 last year for the sign up bonus I haven't deposited since as I was a little dubious with it not being a big name and was unsure on the payout times ect..

Since depositing I have taken advantage of the daily bonus wheel which alot of people probably don't know about as its not advertised on my home screen... u read somewhere that you have to access the claim code section and type in "WOW" it then let's you spin the wheel for a cash bonus.

Everytime I have used the code it's given me a minimum of a £2 slot bonus on a selection of eyecon games with a 20x wagering requirement. The only down side is its a max bonus win of £10 cash frustratingly I turned the £2 bonus into just short of £400 then after the wagering had been done I was awarded £10 which I then turned into £50.

I was unsure wether or not they would pay it but none the less I withdrew using my Mastercard I originally deposited with and to my surprise was in my account within minutes.

I'll definitely be using this casino in the future not just for the daily bonus but also depositing money I have nothing bad to say about this site and would recommend it to anyone despite the poor reviews I've seen.

14 January 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Liam,

Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the site.

We really hope that the next time you log in, it is a better experience. We will be working hard to make sure of this.

Regards,
The Regal Wins Team

Rated 1 out of 5 stars

Poor service

Have enjoyed this site for a couple of weeks now but last night after winning decent sum of money I find myself not able to access the site?..now reading the awful comments on here and it would seem I'm not alone on this.
Be careful people and don't waste your time or money on this casino it's obviously a scam.
Update...my payment has since been processed but still the casino is saying it doesn't exist..lucky escape I think.

1 January 2024
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Ricky,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

With regards,
The Regal Wins Team

Rated 1 out of 5 stars

scamming scum

they let me deposit 600 quid, on my last deposit they froze my account and kept my final depsoit i cannot get hold of them as phone number does not work and chat does not work all of a sudden.. avoid. will be reported to the regulators.

8 December 2023
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Member,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

With regards,
The Regal Wins Team

Rated 1 out of 5 stars

Dead games spinned for thousands £

Deposited £4000, withdrawn 400£.. deposited 200£ more.
I can't remember a worst casino site than this.
Dead games, spinned thousands and thousands .. just dead.. all the games I tried... Terribly disgusting, miserable disgusting. Too bad to be true.
Stay far away from Regal wins .

28 December 2023
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Martino,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

With regards,
The Regal Wins Team

Rated 1 out of 5 stars

Despont

Good afternoon, I'm still waiting for a response from yours , because I've already sent all my documents, and tomorrow, it will be a week since you haven't paid me my withdrawal

28 December 2023
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Rosemarie,

Thank you for your review of Regal Wins online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

With regards,
The Regal Wins Team

Rated 5 out of 5 stars

Great site/Love it

Great site. Good selection of games,fun incentives and good rewards. Easy to operate gambling controls.Fast dependable payouts. Been playing here for ages and will continue to do so. I love Regal Wins.

20 December 2023
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello Melissa,

Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the website.

We really hope that the next time you log in, it is a better experience. We will be working hard to make sure of this.

Regards,
The Regal Wins Team

Rated 2 out of 5 stars

Please fix your customer service chat

I Am trying to contact a Real person in chat and a system error occurs 50/50 times I tried. I deposited on this site, it let me play and when I go to cashout it blocks my account. I try to contact support and nothing I receive an email with verification necessary, I send them all the documents they requested and now I am still waiting on a reply. No way of contacting them and just hoping as I have a big cashout waiting.

19 December 2023
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Member,

We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

With regards,
The Regal Wins Team

Rated 5 out of 5 stars

Great games and fast payouts

24 November 2023
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello,

Thank you very much for your review of Regal Wins online. We’re very happy to hear that you are enjoying the website.

We really hope that the next time you log in, it is a better experience. We will be working hard to make sure of this.

Regards,
The Regal Wins Team

Rated 1 out of 5 stars

Rip off

Rip off, steer clear

24 November 2023
Unprompted review
Regal Wins logo

Reply from Regal Wins

Dear Member,

We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

With regards,
The Regal Wins Team

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