Our brand has been working with RefundPros for almost 2 years ad they've done exactly what they said they would do for our Amazon account. The best part is you barely have to lift a finger, they take... See more
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See what reviewers are saying
Mariana and the team at RefundPros are awesome! We have worked with them for years and would recommend them again and again! Now with AWD -> FBA shipments - staying on top of refund is even more impor... See more
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Refund Pros is a fantastic company to work with! In just a few short weeks, we were able to collect an Amazon reimbursement and recovered inventory. The initial process is simple to get started and... See more
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RefundPros has treated us well over the past few years we have worked together. Their ability to automate claims has made it possible for our business to allow free returns. Once you're signed up th... See more
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Company details
Written by the company
RefundPros helps e-commerce businesses recover money they’re owed from both online marketplaces and shipping carriers. We audit Amazon FBA, Amazon Vendor and Walmart Fulfillment accounts to identify missed reimbursements related to lost, damaged, or miscounted inventory and billing discrepancies. We also review shipping carrier invoices to uncover late deliveries and incorrect charges from carriers such as UPS, FedEx, and Canada Post. Using proprietary software combined with hands-on expertise, we manage the entire recovery process, from auditing and claim submission to follow-ups, so our clients don’t need to spend time chasing refunds. RefundPros works on a commission-only model, meaning we only get paid when funds are successfully recovered. With a compliance-first approach, transparent communication, and personalized support, we help businesses recover revenue safely and efficiently.
Contact info
Canada
- refundpros.com
Amazing customer support and phone…
Amazing customer support and phone service hours. Loved my rep’s ability to help get competitive rates for refund commissions and onboard new carriers!
8 July 2024
Unprompted review
Reply from refundpros.com
Thank you so much for your kind words and for taking the time to review us!
We're glad to know we met your expectations! If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Great experience
The entire team at Refundpros are great! They were very fast to begin working and effective at communicating everything. I would highly recommend them.
17 June 2024
Reply from refundpros.com
Hey Aaron!
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our team.
At RefundPros, we strive to provide efficient service and clear communication to ensure our clients are satisfied. Your words mean a lot to us!
Working with RefundPros has been great
Working with RefundPros has been great. They are easy to work with, honest, and work with us to achieve our business goals.
6 June 2024
Reply from refundpros.com
Hey Mitch!
Thank you for sharing your feedback once again. We deeply appreciate your continued trust in RefundPros. Your loyalty means a lot to us, and we're committed to continually improving our services.
Here's for more refunds to come!
A wonderful experience
A wonderful experience. We didn’t realize how much money we were losing to Amazon. A win-win for all. Thank you!
21 May 2024
Reply from refundpros.com
Hi Rob!
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. It's amazing how often hidden costs can accumulate, and we're glad we could help you recover those funds from Amazon.
Cheers!
Refund pros has been seamless to…
Refund pros has been seamless to integrate with our Amazon account and has done a fantastic job in getting us refunds that we would have had to hire a team member to do. I highly recommend them to anyone in CPG.
22 May 2024
Unprompted review
Reply from refundpros.com
Hey Matthew!
Thank you for your fantastic feedback! It's great to know that our efforts haven't gone unnoticed and that we've been able to secure your refunds efficiently.
Your recommendation means a lot to us, we'll keep up the good work!
Amazing Service
Refund Pros delivers next level service! They take the time to sift through countless potential reimbursements that a small team like ours does not have the capacity to do on our own. Saves us so much time and money!
21 May 2024
Reply from refundpros.com
Hi Jillian!
Thank you for your amazing review! We're delighted to hear that our service has saved your team valuable resources. Your satisfaction is our top priority. If you need any further assistance, feel free to reach out.
This is a Win-Win
This has been a huge time saver for me and it's awesome to receive money back. I don't have the time to chase down Amazon and fight with them about missing inventory. RefundPros takes this all off my hands. Great service, super easy, and costs nothing unless they are able to secure refunds from Amazon. It's a Win-Win.
17 May 2024
Reply from refundpros.com
Hi Stacy!
Thank you so much for your fantastic review! We're thrilled to hear that our service has been a huge time saver for you and that you're happy with the results. Taking the hassle off your hands is exactly what we aim to do.
Thank you for your trust!
Working with Refund Pros has been a breeze.
Working with Refund Pros has been a breeze. My company is called Puro Sound Labs LLC. In our first month with them we have already received ~10k in reimbursements from Amazon while barely lifting a finger ourselves. Their back end reporting is highly detailed so it makes it super easy to compare their open cases and refunds with my Amazon reimbursement ledger so I can check line by line everything they have done so far. They have complete transparency so I don't have to second guess anything and their commission pricing is super competitive compared to other refund companies we looked into. I believe we are paying about 7% less in commission fees than what I was quoted out by other companies. Another thing I was impressed with is that thanks to their services, Amazon has found quite a number of missing units that would have otherwise been lost and forgotten about. We did not get charged by Refund Pros for any units found by Amazon due to Refund Pros' open cases. The only thing we are paying for is reimbursements on units from Amazon that could not be found. This in my opinion is just even more added value on an already great relationship with this company. I look forward to a continued relationship with Refund Pros.
7 May 2024
Unprompted review
Reply from refundpros.com
Hi Sam!
Thank you so much for your glowing review! I'm thrilled to hear that working with RefundPros has been smooth sailing for you and that you've already seen significant reimbursements from Amazon despite registering only a month ago!
Our commitment to transparency and competitive pricing is something we take pride in, and we're delighted to know it's been noticed.
We're grateful for the opportunity to continue our partnership and deliver even more value to your company in the future.
Here's for more reimbursements!
Mariana is amazing
Mariana is amazing. She explained the whole platform inside out and it's super intuitive.
1 May 2024
Reply from refundpros.com
Hi Jason!
Thank you so much for your kind words! It's fantastic to hear that you're happy with our service and that I could assist you effectively.
I'm thrilled that your experience reflects our dedication as a team. Thank you for your feedback, I'm always here to help whenever you need it!
Great experience
Excellent experience from sales to post-sales. Easy process and kind service.
29 April 2024
Reply from refundpros.com
Thank you so much for sharing your experience with RefundPros! We're thrilled to hear that you found our service to be excellent, from start to finish.
We're grateful for the opportunity to serve you and look forward to assisting you again in the future. If you ever need anything else, please don't hesitate to reach out.
Effortless
Super easy to set up and received some money back almost immediately! Highly recommend
16 April 2024
Unprompted review
Reply from refundpros.com
Hi Alexis!
We're thrilled to hear about your seamless experience with RefundPros! Making the refund process effortless for our customers is always our goal, and we're delighted that you found it super easy to set up.
Thank you for recommending us!
Excellent & easy company to work with
Excellent & easy company to work with. Mariana & Savanah have been fantastic!
10 April 2024
Unprompted review
Reply from refundpros.com
Hi Chris!
Thank you so much for your wonderful review! We're thrilled to hear that we've provided you with excellent service. We'll be sure to pass along your kind words. If you ever need anything else, don't hesitate to reach out.
Thanks again for choosing RefundPros!
refundpros.com Saves $$
refundpros.com helps me seamlessly recover money from Amazon that I wouldn't realize was owing to me otherwise. Additionally they are quick to help when you send queries! refundpros.com is great asset to my online business!
21 March 2024
Reply from refundpros.com
Hi Tara!
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you're happy with our service.
We'll keep up with the good work!
Highly Recommend
Really like working with Refund Pros- I didn't even realize a service like this existed! I recommend them to everyone that ships packages out on a regular basis.
18 March 2024
Reply from refundpros.com
Hi Tiu!
Thank you so much for taking the time to share your experience with us! If you ever need assistance or have any questions, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to continuing to serve you in the future!
Great communication and transparency
Although my team only used refundspros for a short period of time, they were great in communicating and helping answer any questions I had. If my team didn't already have a partnership with another company, we would have definitely continued with refundpros.
14 March 2024
Reply from refundpros.com
Hi Ebony!
We truly appreciate your feedback and are thrilled to hear about your positive experience with us, despite the short duration of our partnership.
While we understand your team's existing partnership, we would be delighted to welcome you back in the future should the opportunity arise.
Thank you for considering RefundPros!
Seamless Experience!
They handled our refunds seamlessly and were great when it came to answering my questions!
7 March 2024
Reply from refundpros.com
Hey Mallory!
Thank you so much for your feedback and for the opportunity to work with your account. We really enjoyed working with you and will always be here if you need assistance in the future.
Cheers!
RefundPros provided exceptional…
RefundPros provided exceptional service, swiftly handling our refund claims with professionalism and efficiency. Highly recommend!
6 March 2024
Reply from refundpros.com
Hey Murray!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team works diligently to provide the best service and it's rewarding to know that our efforts have met your expectations.
If you have any further questions or need assistance, please don't hesitate to reach out to me!
RefundPros is an effective agency that…
RefundPros is an effective agency that can handle the worst problems Sellers could face on Amazon.
It's easy to get in touch with them, and they always produce great results.
6 February 2024
Reply from refundpros.com
Hey Greg!
Thank you for your awesome review! We're thrilled that you've found us efficient and easy to work with. Delivering great results for our clients is what drives us, and we're grateful for your feedback and your business.
Here's for more reimbursements to come!
Low Lift, Low Risk, Definitely a Must!
I had a fantastic experience with Refund Pros! Their team was incredibly helpful and efficient in recovering refunds for shipping overcharges. They were professional, responsive, and made the whole process seamless. I highly recommend Refund Pros to anyone looking to protect their margins on Amazon. Thank you, Refund Pros, for your outstanding service!
16 February 2024
Unprompted review
Reply from refundpros.com
Hey Krystal! Thank you so much for taking the time to share about your fantastic experience with us! Our team takes pride in delivering efficient and responsive service to ensure a seamless process for our clients.
Thank you for your recognition, we appreciate your kind words and look forward to continuing to provide outstanding service to you!
Awesome Company, they are simply the best
Wow! When I first got reached out by refundpros i was extremely skeptical. I had doubts that this was a real company. It took some time for me to hop on but I am so glad I did. Refundpros have saved me SO much money I can not recommend them enough. Marianna is very helpful and nice. She guided me through every step of the way which was very assuring. I can't recommend them enough. Just do it.
14 February 2024
Reply from refundpros.com
Hey! Thank you so much for your wonderful review! I'm thrilled to hear that you found us to be good fit for your business; your trust means a lot to me and the team. Your recommendation is greatly appreciated!
If you ever need further assistance or have any questions, feel free to reach out. We're here to help!
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