Took 6 figures from an elderly couple
Took 6 figures from an elderly couple, bought a new Tesla, then stopped returning calls and emails and disconnected his phone.
25 October 2021
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
- General Contractor
- Custom Home Builder
- Garage Builder
- Roofing Contractor
- Siding Contractor
- Solar Energy Contractor
Written by the company
No matter how stressful your remodeling needs are, Refresh Remodeling is here for you. For remodeling, roofing, and construction in Richmond, VA, area, you will be glad you came across Refresh Remodeling. We care about our clients to use the finest materials and a highly skilled contractor to service all of our neighbors. We provide a fast, dependable, and trustworthy service for you and your family. We also offer Lifetime Service & Material Warranty on our remodeling giving you peace of mind that a job has been done effectively. Multiple other remodeling companies are functioning Richmond, VA providing remodeling, roofing, and construction to homeowners and business owners. You might be thinking, ‘Why you should hire Refresh Remodeling to take care of your need a competent remodeling contractor, in preference to another company in the area.’ To help you make the right decision (hiring us, of course!), we have listed the key benefits of working with us rather than one of the other remodeling, roofing, and construction service companies in the are
Contact info
10136 Hull St Rd Suite D, 23112, Midlothian, United States
- 804-528-4149
- admin@refreshremodeling.com
- refreshremodeling.com
The salesman came to our home to give a…
The salesman came to our home to give a quote for a new roof. He gave a quote. I told him that I would get other quotes and get back to him. Literally not 1 minute later he returned with a quote $2000 less. Red flag! But I went with it. But my issue is that they sent subcontractors and no one from their company monitored the work. When we complained they sent two men from their company. They were rude and condescending. They are suppose to be the professionals and help guide us of what was happening. Instead they gave us excuses of the mess that went on at our home. The contractors tried to cover up rotten wood but we caught them. We felt because the area we live in our home was not respected. They were so rude to us that they had to be ask to leave. Be aware of discriminatory acts from this company. And by the way to show good faith I paid the company over half the fee before they even started the work. So the person who responded to this review get your facts straight. You probably didn’t even see the work.
7 April 2021
Unprompted review
Reply from Refresh Remodeling
First of all we are very sorry for you to leave the review and say these things. We did offer some savings to try and work within your budget as we do for others when we can. We did try and address every one of your concerns but you thought we would be wrapping fascia boards and replacing them with a roof project and that is not standard policy, of which you got very upset and actually cussed out our representatives and didn't ask them to leave but told them to get the f**k off the property because you thought you weren't getting what was in the agreement. There is no discrimination here at all, we treat every job the same and it's sad for you to try and defame our company with such comments. No rotten wood was covered up, we worked on other areas of the roof while the guys went to go get more wood, as a certified roofer from GAF, we are held to a high standard and must oblige by it, no job would we risk that or our reputation over. I'm sorry we weren't able to please you, but we did everything we agreed upon and still were not paid by the way, and now you have decided to defame us to hurt us more months later. Our legal team will be forwarded these comments
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.