Refined Home Reviews 

756
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Excellent service, delivery quicker than expected, so pleased with our bar/mancave table ! It looks fab. Fantastick quality at a good price. Delivery crew were very efficient and friendly too.

Rated 5 out of 5 stars

As a customer i contacted refined homes Simon answed my questions . i then went on to order the product i was told delivery would be 7- 10 which was correct the delivery team they used were called Jig... See more

Rated 5 out of 5 stars

Bought two grey ginger jars they are beautiful… from start to finish my transaction was spot on , I missed the Black Friday deal so I messaged them asking why price had changed an I was emailed to sa... See more

Company replied

Rated 5 out of 5 stars

Purchased my second matching Vase from Refined Home, So pleased with my new one, they absolutely look gorgeous in my home, just fabulous, delivered great, very good service as always so thank you

4.8

Excellent

TrustScore 5 out of 5

756 reviews

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4.8

All reviews

(756)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just what I wanted

16 January 2024
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Reply from Refined Home

Thank you for your review Charlie, we really appreciate it. We're glad you're happy with your purchase.

Rated 5 out of 5 stars

beautiful amazing loved all the ginger…

beautiful amazing loved all the ginger jars i have bought amazing price and service . witwooo😊

8 January 2024
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Reply from Refined Home

Thank you for your review Sadia, we really appreciate it. We're glad you're happy with your jars and the service you received.

Rated 1 out of 5 stars

I still haven't received my order

I still haven't received my order, how can I possibly review

8 January 2024
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Reply from Refined Home

Hi Lisa. As we have said via email, we're really sorry there's been an issue with delivering your order. Unfortunately occasionally orders go missing in the courier network and on this occasion we don't have any more stock of the candles you ordered so we're doing our best to find your order. We're still working with the courier to try and locate your order and as soon as we do we'll get it re-sent to you.

Rated 5 out of 5 stars

Ginger jars.

Loved my purchases.
Very happy xx

8 January 2024
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Reply from Refined Home

Thank you for your review Lorraine, we really appreciate it. We're glad you love your new products.

Rated 5 out of 5 stars

Beautiful items

Beautiful items. Quick delivery as always. I will be ordering again. I am always happy with what I order. Thankyou

12 January 2024
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Reply from Refined Home

Thank you for your review Gemma, we really appreciate it and it's great to see you shopping with us again. We're glad you're happy with your latest products and the service you received. We're looking forward to seeing you shopping with us again soon.

Rated 5 out of 5 stars

Excellant Quality

I love my decorative jars that I recently purchased. They are high quality and very reasonably priced for the size of them. They were well packaged and arrived quickly. I would highly recommend and will definitely be purchasing again in future.

2 January 2024
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Reply from Refined Home

Thank you for your review Laura, we really appreciate it. We're glad you're happy with your jars and the service you received. We're looking forward to seeing you shopping with us again soon.

Rated 5 out of 5 stars

Great service

Easy to use website, great service and prompt delivery

12 January 2024
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Reply from Refined Home

Thank you for your review Anne, we really appreciate it. We're glad you found our website easy to use and you're happy with the service you received.

Rated 5 out of 5 stars

Very good would highly recommend…

Very good would highly recommend excellence service would definitely buy from them again.

17 November 2023
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Reply from Refined Home

Thank you for your review Sandra, we really appreciate it. We're glad you're happy with the service you received and we're looking forward to seeing you shopping with us again soon.

Rated 5 out of 5 stars
Refined Home logo

Reply from Refined Home

Thank you for your review Sophie, we really appreciate it and we're glad you're happy with the service you received.

Rated 5 out of 5 stars

Ginger Jars

Very good product, ordered 3 items, all good quality & great price.
Very fast service on delivery.

15 December 2023
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Reply from Refined Home

Thank you for your review Mr Raybone, we really appreciate it. We're glad you're happy with your products and the service you received.

Rated 5 out of 5 stars

Jayne

Absolutely beautiful I love it

16 January 2024
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Reply from Refined Home

Thank you for your review Jayne, we really appreciate it. We're glad you're happy with your product.

Rated 5 out of 5 stars

Grey Ginger jars

Bought two grey ginger jars they are beautiful… from start to finish my transaction was spot on , I missed the Black Friday deal so I messaged them asking why price had changed an I was emailed to say I could have them at the Black Friday price .. I was amazed at their goodwill gesture . Which made my experience even better shopping with them
Thankyou so much I will be a returning customer

28 November 2023
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Reply from Refined Home

Thank you for your review Michael, we really appreciate it. We're glad you're happy with your ginger jars and the service you received. We're looking forward to seeing you shopping with us again soon.

Rated 5 out of 5 stars

Lovely products, great staff and quick delivery

Refined Home only just came to my notice. Lovely classic and unusual products, very helpful staff and super fast delivery. I will now be a regular customer!

11 January 2024
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Reply from Refined Home

Thank you for your review Deborah, we really appreciate it. We're glad you like our product range and the service you received. We're looking forward to seeing you shopping with us again soon.

Rated 3 out of 5 stars

My delivery was fast and easy and…

My delivery was fast and easy and wrapped with care which I appreciate. But my only disappointment was 2 of my vases had defects . But I emailed the company and they kindly let me exchange them with free pick up and my exchange together . Which was easier than I imagined.

2 January 2024
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Reply from Refined Home

Thank you for your feedback Shameen. We're sorry that 2 of your items arrived damaged, but we're glad we were able to resolve this for you promptly.

Rated 5 out of 5 stars

Fantastic products

Fantastic products, fantastic prices. Delivery excellent and well packaged. Was kept informed on stock and arrival. Second time I have used Refined Home ❤️. Love this company!

13 January 2024
Unprompted review
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Reply from Refined Home

Thank you for your review Jacqueline, we really appreciate it. It's great to see you shopping with us again and we're glad you're happy with your latest products and the service you received.

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