Refill Station 

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Rated 5 out of 5 stars

I have been ordering from Refill Station for at least 4 years now and always received my order within 2 days. My last order was severely delayed, not through any fault of their own, but due to the G... See more

Rated 1 out of 5 stars

Exactly the same experience as the review placed by Munire Ahmed. I placed an order on the 8th of May and I still haven’t received it. They replied to my first email on the 14th of May saying the ord... See more

Rated 5 out of 5 stars

Ordered Thursday received Friday … so so fast . Only problem they too often run out of double mint gum. however great big thank you to CALUM WHO SORTED OUT A GREAT ORDER FOR ME, HE WAS SO HELPFUL AND... See more

Rated 5 out of 5 stars

Refillstation are great for liquids and coils too. My main reason for using them was for the Mayan CBD vape oils but unfortunately they have stopped suppling them. I wish they would continue to do so.... See more

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

Written by the company

Over 150 flavours available to try in store.


Contact info


Breach of guidelines

All reviews

(3,240)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience honestly it was the best…

My experience honestly it was the best when I started the new flavour called red fuel. I loved it the experience in the shop. It was absolutely fantastic. The stuff was absolutely amazing then I managed to order it online instead of always go and buy it from the shop also my experience shopping online from refill station it’s absolutely wonderful so easy to order and so easy to find what you need. They have a lot of offers find it very cheap Great qualitycompared to other shops and as I ordered it free it comes in two days it’s fantastic very secure payment trusted online shopping with them that are amazing keep up the good job all the best that’s my experience and thank you so much. I am a regular customer and they will always be. they deserve 1000 stars.🤩🥳⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

24 March 2025
Rated 5 out of 5 stars

perfect.

great service, one item missing from order sent out another one same day fantastic service and couldn't ask for more.

23 March 2025
Rated 1 out of 5 stars

Extremely slow to ship orders

16 February 2025
Unprompted review
Refill Station logo

Reply from Refill Station

Sorry to hear that you have experienced a slow delivery time...

Our Mail collection is at 3 o'clock Mon-Fri and around 12:30 on a Saturday. There are no collections on a Sunday. Any orders placed after these times will have to wait till the next day.
Unfortunately once it is with Royal Mail, we have no control over the time it takes an order to be delivered but we do our best to ensure that it is as quick as possible.

If you would like to discuss this more, please call us on 01412432528 and one of our colleagues will happy to go over anything with you.

Thanks

Rated 4 out of 5 stars

Excellent service

Excellent service. Order arrived quickly and in good condition. Unfortunately the tracking app was not helpful as, even after my order had been delivered, it was still showing that my order was still being prepared.

23 January 2025
Rated 3 out of 5 stars

When you remove the lids of the liquids…

When you remove the lids of the liquids some of the tops get stuck in the lid and the oil is spilling
Have since had a response from a lovely guy Calum who has sent out some replacements very much appreciated thanks

23 January 2025
Refill Station logo

Reply from Refill Station

Hi Tanya,

Once again, sorry about this.

After our chat on the phone, I have sent out some replacement bottles of liquid for you and have checked to make sure all the tops are staying in the bottle.

Thanks,
Calum

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