Refilled Reviews 220

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the service, finding the steps to obtain codes super simple and the delivery instant. The payment process is often described as convenient and fast, with codes working without issues. Reviewers frequently highlight the efficiency and reliability of the service, recommending it for quick e-money voucher purchases. However, some people were dissatisfied with payment and order issues, reporting instances where money was taken but no confirmation code or product was received. There are also concerns about invalid codes, unfulfilled orders, and difficulties with refunds. A few other people also felt that the website's structure and customer support were problematic, leading to frustration and a lack of resolution for their issues.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with some customers reporting smooth and instant... See more

Product

Consumers find product experiences to be ambiguous, with many reporting issues such as invalid or previously... See more

Service

Clients share positive opinions on service, with many describing it as fast, trustworthy, simple to use, and... See more

Order

People report ambiguous experiences with order fulfillment. While some customers, for example, received their... See more

Website

Reviewers mention ambiguous feedback about the website, with some finding it easy to understand and navigate,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered pcs Mastercard recharge. They took money from an account, but didn’t gave me confirmation code. Text to support team, no answer.

Company replied

Rated 2 out of 5 stars

The voucher recipient told me the Transcash Code 54 USD didn't work. Please verify, provide a new code, or issue a credit note. Thank you! Purchase on October 7, 2025 / Complaint on October 8, 2025

Company replied

Rated 2 out of 5 stars

Their payment provider sucks and I didn't even get the code for one of my purchases and had to get it refunded. Fix your site guys

Company replied

Rated 5 out of 5 stars

Fast, secure, no issues. Had problems with other sites previously, but this was clear and concise. Found website through google ads. Customer service helped out with an inquiry about my order and prov... See more

Company replied


Company details

Written by the company

Refilled makes buying digital credit fast, simple, and secure. We offer top prepaid brands like Paysafe and Flexepin, ready to use in seconds. No delays, no hassle—just top-up and go. Your security is our priority, and convenience is what we do best.


Contact info

3.4

Average

TrustScore 3.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The amount of €52.25 was withdrawn…

The amount of €52.25 was withdrawn twice from my account, even though I only had one Cashlib card.

13 September 2025
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Reply from Refilled

Hello, Emilie,

My name is David.

We understand this can be a frustrating situation, and our Support Team can help you in this case. You can contact them by visiting the Live Chat bubble in the bottom right-hand corner of the home screen.

If you’ve already created a ticket, kindly provide your order ID by updating your review.

Kind regards,
David from Refiled

Rated 5 out of 5 stars

Spirit casino is different from slot of…

Spirit casino is different from slot of casinos live the deposit bonuses when you first join.. love the unexpected free gifts when you sign in I love that

12 June 2025
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Reply from Refilled

Hello there,

My name is David.

Thank you for an excellent review.

We are thrilled that you enjoyed your experience shopping at Refilled.

Please do come back and visit us again!

Kind regards,
David from Refiled

Rated 1 out of 5 stars
Refilled logo

Reply from Refilled

Hello there,

My name is David.

Since you provided your email address mail address when creating this Trustpilot review, our Support Team has found your purchase and your support ticket.

They have already reached out to you. To give a short brief, there were some technical issues with the purchase, but, as you mentioned there, you got the key!

Hopefully this helps, please do come back and visit us again!

Kind regards,
David from Refiled

Rated 1 out of 5 stars
Refilled logo

Reply from Refilled

Hello there,

My name is David.

We understand this can be a frustrating situation, and our Support Team can help you in this case. You can contact them by visiting the Live Chat bubble in the bottom right-hand corner of the home screen.

In case you’ve already created a ticket, please provide your order ID by updating your review.

Kind regards,
David from Refiled

Rated 5 out of 5 stars

VERY FAST AND GOOD

VERY FAST AND GOOD

17 September 2025
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Reply from Refilled

Hey there Rikka!

Kevin here from the Refilled team. Thank you so much for your lovely feedback- we really appreciate it!

Hope to see you again soon!

Kevin

Rated 5 out of 5 stars

Everything is alright!

13 September 2025
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Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are glad that we've met your expectations! Come back and see us soon for more great deals. Cheers!

Kind regards,
David from Refilled

Rated 2 out of 5 stars

Their payment provider sucks and I…

Their payment provider sucks and I didn't even get the code for one of my purchases and had to get it refunded. Fix your site guys

1 September 2025
Unprompted review
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Reply from Refilled

Hello there,

My name is David.

Thank you for your review.

We understand that this can be a frustrating situation. So, we, together with our Support Team, would love to help you. You can contact them by visiting the Live Chat bubble in the bottom right-hand corner of the home screen.

In case you’ve already created a ticket, please provide your order ID by updating your review.

Kind regards,
David from Refiled

Rated 5 out of 5 stars

Was good

Good price, fast delivery, will buy again.

1 September 2025
Unprompted review
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Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are glad that we've met your expectations!

It's in our best interest, to make sure, that all of our product prices are one of the lowest in the market, so that you can enjoy more for less!

Come back and see us soon for more great deals. Cheers!

Kind regards,
David from Refilled

Rated 5 out of 5 stars

Superb service!

Great prices and quick delivery. Highly recommend!

1 September 2025
Unprompted review
Refilled logo

Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are glad that we've met your expectations!

It's in our best interest, to make sure, that all of our product prices are one of the lowest in the market, so that you can enjoy more for less!

Come back and see us soon for more great deals. Cheers!

Kind regards,
David from Refilled

Rated 1 out of 5 stars

this guy (Hijau Merdeka ) used my email…

this guy (Hijau Merdeka ) used my email to order. he is criminal. please be aware.

29 August 2025
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Reply from Refilled

Hello there,

My name is David.

Thank you for your review.

We are sorry to hear this.

Since you provided your email address mail address when creating this Trustpilot review, our Support Team has found your purchase and your support ticket.

They have already reached out to you and provided all the information about this situation.

Kindly check your email inbox for their message.

We understand that this is a very frustrating situation. So, if there is any help needed, our Support Team is always ready to help you.

Kind regards,
David from Refiled

Rated 5 out of 5 stars

Good service

Good service, fast delivery, overall - happy!

27 August 2025
Unprompted review
Refilled logo

Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are glad that we've met your expectations! Come back and see us soon for more great deals. Cheers!

Kind regards,
David from Refilled

Rated 5 out of 5 stars

All great

Everything went smoothly

27 August 2025
Unprompted review
Refilled logo

Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are glad that we've met your expectations! Come back and see us soon for more great deals. Cheers!

Kind regards,
David from Refilled

Rated 5 out of 5 stars

Great Service

What a simple and fast service! I highly recommend it.

26 August 2025
Unprompted review
Refilled logo

Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are glad that we've met your expectations! Come back and see us soon for more great deals. Cheers!

Kind regards,
David from Refilled

Rated 5 out of 5 stars

Reliable Experience, Happy So Far!

Buying gift card here was simple and smooth. Everything worked as expected, and I’m happy with the service. I’ll use it again when I need another one.

25 August 2025
Unprompted review
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Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are thrilled that you enjoyed your experience shopping at Refilled! Come back again!

Kind regards,
David from Refilled

Rated 5 out of 5 stars

Great website

Super simple way to to buy e-money vouchers. Very fast delivery and overall great service.

25 August 2025
Unprompted review
Refilled logo

Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are thrilled that you enjoyed your experience shopping at Refilled! Come back again!

Kind regards,
David from Refilled

Rated 1 out of 5 stars

item does not work they sold me a card…

item does not work they sold me a card thats invalid and wont refund me for it

23 August 2025
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Reply from Refilled

Hello, Bryan,

My name is David.

Thank you for your review.

Now, if you can not use your purchased voucher, please contact our Support Team by visiting the Live Chat bubble in the bottom right-hand corner of the home screen.

In case you’ve already created a ticket, please provide your order ID by updating your review.

Kind regards,
David from Refiled

Rated 1 out of 5 stars

Spent $277.37; $25 of that, was fee; got $0

Edit in an addendum to their reply:

Sir--I have written to your "dedicated" actually lax-support, perhaps fifteen to twenty times, but I also had failed to mention, here, in my original-review, that after denying its existence, you furnished me with a Shopify-page of an "invoice" I needed, to charge you back; and, you knew this and all that this "invoice" was was like four words on one page. "Customer has no data". How convenient, eh? Regardless--you were given ample-opportunity, to either furnish me with a product; or, prove wrong, my bank, who, again, denied vehemently all your lies, basically. Your support is not to be trusted. How did YOU log in to what, exactly, to find this information you don't EVER put on a portal, which I can access, guest-purchase or not? Not only can you, given these circumstances, just willy-nilly assert and "prove" for yourselves, that which stated your inadequate "invoice," but I also too, would like to say that my Shopify account was hacked recently, I'm just realising, it was right after basically the interactions, with your racketeering-firm; and I have every reason in the world; and no reason to not, distrust and blame your said firm; you even told me that you had given away my information, on your site and that you had closed my profile, with it, because I had had unauthorised purchases on it, which obviously, you couldn't prove. I still can only, just go to the chat, based on nothing; based on my E-mail-address, basically. And I do assert, here; or I'm asking, given all this, why it won't have been yourselves, who were to help yourselves to my Shopify-account; since you were the only ones to do anything regarding my E-mail, and that account; or, even, to have been the only ones, to touch it, or connect these two pieces of my information, both in years and years!? You failed; enjoy paying my charge back. That's all that's gonna happen here, although I should go to the European regulators from where you've been easily located based on information found on your site, Interpol, and my counsel to, because you have a superior-system-of-Roman-law, as compared to my country's-lax-like-you-"commoners'"-law, BOTH a civil-suit, and a criminal-denouncement of the damages you've basically, in order to make up for the lies you've posited, regarding one of your THEFTS, the admission that you lost my data, in order to propagate a "defence," OF THAT SAME LIE, basically another lie, that you'd "lost my data". It doesn't matter if any of these have been lies in an attempt to mitigate and "defend" yourselves against any of your THEFTS--the mere fact you admitted these things, make them subject to legal-recourse, for and by myself--and punishments. Thank your lucky stars I'm doing only a charge-back!

Bought a $250-CAD-PaySafe-card with a $20-fee! For a total of $277.37-CAD, and the monies had left my credit-card. That's how works, my bank. Three days later, the transaction moved to "posted," from "pending". There is NO portal on this website for customer-information. They brag about instant-delivery but also "guest purchases". All they did in the support-chat, was told me to keep waiting. That my monies were "cancelled" or "on hold". My bank disagreed, and I'm doing a charge-back, as I write this review. What the support-team also does, is, the agents will just close your chat; after they say one thing and will have responded after doing nothing for like either hours or maybe fifteen minutes, and before you're even given a chance to follow-up on how they will have solved absolutely nothing for you. I reckon due all these things, that this is a scam-website. I told them to furnish me by making me whole, or, I was going to charge them back and write this very-review. They don't care. All they needed to do was to stop lying and to give me my noproduct I never received. I checked my E-mail; nothing is there; nobody knows how they're even looking up my chat-history. By my cookies? My IP? By what? By my E-mail. They state payment-info is not kept with them, and yet, they thanked me for my having provided them with the last four digits of my card-number. Only for them to be like; "check your account, again. We won't actually do that, ourselves, and check our accounts. I mean, like; clearly; but, umm. Something-something-convenient-lie or excuse-something-something-on-hold or cancelled". Nor how they looked-up my "guest," (I do believe,) transaction-history, anyway. I asked these things, and so I heard nothing back, regarding them. Their chat-robot says they'll E-mail you if you leave--which, you will leave; and because it takes them six hours to say anything--and, so; you guessed it! ZERO E MAILS WERE EVER SENT. And, yes; I had left. I had to. They think I have all day. SO MANY companies are just trash these days.

9 August 2025
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Reply from Refilled

Hello there,

My name is David.

Thank you for your review.

We are a fully legitimate business whose main goal is to bring the best bang for your buck for all of our customers.

However, we also do acknowledge that on rare occasions, issues with purchases can pop up. For such situations, our designated Support Team is always on stand-by to assist!

We understand that the previous interactions with our Support Team may not have been productive. But in this case, they can check the purchase, the payment information and help you in getting your card.

You can contact them again by visiting the Live Chat bubble in the bottom right-hand corner of the home screen.

Kind regards,
David from Refiled

Rated 1 out of 5 stars

Big fraudulent scam beware!!!

Got scammed by a sexworker using this service. Refilled says no returns because ist „software“

22 August 2025
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Reply from Refilled

Hello, Tom,

My name is David.

Thank you for your review.

We are sorry to hear this. Our Support Team is ready to help you. Please contact them by visiting the Live Chat bubble in the bottom right-hand corner of the home screen - they will check all the details and will provide you with information about your situation.

Kind regards,
David from Refiled

Rated 5 out of 5 stars

Fast delivery

I was in a pinch and i could get a key for my friend's birthday! I recommend!

23 August 2025
Unprompted review
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Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are thrilled that you enjoyed your experience shopping at Refilled! Come back again!

Kind regards,
David from Refilled

Rated 5 out of 5 stars

Refilled was quick and easy to use my…

Refilled was quick and easy to use my neosurf for just an extra couple of bucks to serve you and get you back in the game I give them five star and a positive review

22 August 2025
Refilled logo

Reply from Refilled

Hello there!

My name is David.

Thank you for an excellent review.
We are thrilled that you enjoyed your experience shopping at Refilled! Come back again!

Kind regards,
David from Refilled

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