Reeds Rains Reviews 

2,450
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable throughout the entire moving process. People often mention that communication is prompt and they are kept thoroughly informed at every single step of the transaction. Buyers and sellers alike appreciate the professional guidance provided during what can otherwise be a very stressful time. Some reviewers were not happy with the property management, mentioning poor communication and severe delays when trying to resolve maintenance problems. A few individuals also experienced difficulties getting timely responses or proper assistance from the team when questions arose.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is consistently helpful, polite, and... See more

Service

Reviewers mention positive feedback about service, noting that staff are helpful, professional, and efficient... See more

Customer service

Customers had ambiguous experiences with customer_service. Some reviewers praised the outstanding support,... See more

Response time

Customers consistently note ambiguous experiences with response time. Many people report speedy... See more

Customer communications

People report ambiguous experiences with contact, highlighting a stark division in communication quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of th... See more

Company replied

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,450)

393 reviews in the last 12 months

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Rated 5 out of 5 stars

The team at Reeds Rains really listened…

The team at Reeds Rains really listened and took on board all my thoughts, tailoring my journey to my needs, in a supportive and professional manner, keeping me informed at every stage.
The team did everything they said they would and really help guide me through the difficult process. Couldn’t have asked for more from them. Thank you all so much!

19 April 2026
Rated 5 out of 5 stars

Looks like job done correctly

This review applies to Pontefract branch.
I bought a house offered by them.
I was very suspicious, as had an unpleasant experience with a different estate agency before, so had plenty of questions and been searching for any signs of being screwed over again.
They were professional and patient, explaining the reasons of their actions and supporting me throughout the process. Hopefully I won't discover anything wrong about the house, but so far - so good. Friendly team as well - definitely worth to give them a chance when you're looking to buy a property!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Debbie is great

Debbie was very helpful and professional when she did the valuation of the property’s she is currently selling 2 houses for myself.

17 March 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

Thank you for your kind review. We're delighted Debbie was able to help and provide a professional valuation service. We really appreciate your trust in us with both properties and look forward to helping you achieve a successful sale. 🏡😊

Rated 5 out of 5 stars

Great service very efficient

Great service very efficient. Andrew was the estate agent I dealt with who is very helpful and thorough but I also dealt with Devon in the office who is great.

1 April 2026
Rated 4 out of 5 stars

PROFESSIONALISM IN DEALING WITH A CUSTOMER

I previously wanted a property at a particular location and was not hearing anything from the owner through Reeds Rains. I then began to see Reeds Rains lacking professionalism in their dealings with a prospective buyer.

Now, it not like that anymore because I have really been treated with professionalism such as giving me updates along the process of buying. I was also given a brochure upon going to view a property .

24 March 2026
Reeds Rains logo

Reply from Reeds Rains

Dear Esther, Thank you for taking the time to write a review for us 💛 we are so pleased you are having a good experience buying through us, we are always here to help and support you throughout the process. Best wishes, from Team Chapel House 💞

Rated 5 out of 5 stars

Have been very helpful and very…

Have been very helpful and very professional and got the job done swiftly couldn’t be happier with the service we have received

12 March 2026
Reeds Rains logo

Reply from Reeds Rains

Hi Shaun
We’re delighted to hear that you are happy with the service you received from our team. Providing a professional and efficient experience is always our goal, so it’s great to know we delivered for you. We really appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

m the valuation of the house to the…

From the valuation of the house to the sale agreed Reeds Rains offered valuable advice and guidance.
I was kept extremely well informed of viewers and offers on the property.
I would like to thank Chris and Karen for their expertise and knowledge of the property market and making the selling process stress free.

31 March 2026
Reeds Rains logo

Reply from Reeds Rains

Hello Claire, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

Belfast Team at Reed Rain

The team at Reed Rain - Fiona and Alan have been very helpful with the process of seeking our new home. They came back to us quickly to answer questions, help us organising viewings at different sites to get the vision of our new home. They have been excellent! Thank you!

1 April 2026
Reeds Rains logo

Reply from Reeds Rains

Hello Liam, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

All the staff were fantastic

All the staff were fantastic. Will recommend to all my friends.

10 March 2026
Reeds Rains logo

Reply from Reeds Rains

We’re delighted to hear you were happy with the service you received from Reeds Rains Reeds Rains Estate Agents Halifax. Providing a professional and reliable experience for our customers is very important to us, and your comments are greatly appreciated.

Rated 5 out of 5 stars

I find the team very helpful and…

I find the team very helpful and friendly. As this is the first time I have dealt with selling property, it’s reassuring to have people around to help.Thank you 😀

20 March 2026
Reeds Rains logo

Reply from Reeds Rains

Dear Wendy, thank you for your kind review. 💖We are really enjoying working with you and it has been a pleasure to sell your lovely home. As always, we are here if you need us! Best wishes, from team Chapel House 💞

Rated 1 out of 5 stars

Avoid

I moved out from a previous agent expecting to lose money, but I actually received my full deposit back—even though I accidentally scratched the wall while moving out. It made me realise that Reeds Rains don’t treat tenants fairly.
They took 80 percent of my security deposit for painting a wall and taking the bin out to be collected by council.If you are a person of colour avoid.

2 April 2026
Unprompted review

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