Reeds Rains Reviews 

2,452
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable throughout the entire moving process. People often mention that communication is prompt and they are kept thoroughly informed at every single step of the transaction. Buyers and sellers alike appreciate the professional guidance provided during what can otherwise be a very stressful time. Some reviewers were not happy with the property management, mentioning poor communication and severe delays when trying to resolve maintenance problems. A few individuals also experienced difficulties getting timely responses or proper assistance from the team when questions arose.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is consistently helpful, polite, and... See more

Service

Reviewers mention positive feedback about service, noting that staff are helpful, professional, and efficient... See more

Customer service

Customers had ambiguous experiences with customer_service. Some reviewers praised the outstanding support,... See more

Response time

Customers consistently note ambiguous experiences with response time. Many people report speedy... See more

Customer communications

People report ambiguous experiences with contact, highlighting a stark division in communication quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of th... See more

Company replied

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,452)

396 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

We highly recommend Reeds Rains at Evesham, and the director Jack Ford, for their professionalism and integrity when acting for us in our recent house sale.

24 March 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

We appreciate your kind words and are so glad to hear about your positive experience with our team's professionalism during your house sale. Thank you!

Regards,
Reeds Rains

Rated 1 out of 5 stars

Shocking experience with Reeds Rains…

Shocking experience with Reeds Rains managing our rental property from the Sale, Greater Manchester branch. We were passed around from person to person and they had no diligence, very poor attention to detail and poor communication. We were charged a call out fee of £75.00 + vat for a boiler that they installed and supposedly 'didn't work' after one month. Really? Their constantly changed staff and there was nobody to contact who had any logic or sense whatsoever. They clearly don't care about their landlords. I will never use them again nor would I recommend anyone using them.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Reeds Rains is by far the worst tenancy…

Reeds Rains is by far the worst tenancy managers ive ever had the displeasure of dealing with. They employ incompetent people in their 20s to handle serious property issues and repairs and then they never end up getting done. Ive had a leak in my house for 4 years gone through every possible avenue to get it fixed and still nothing ive had damp becuase of it all over my kitchen walls and the estate agents couldn't care less. Im glad to finally be rid of them never again will I get a property through this company what a joke they are.

T.H.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I would just like to say it’s been an absolute pleasure to deal with the team at Rothwell branch communication excellent Customer Service excellent if you are looking for an estate agent in Rothwell I would highly recommend using this branch. Keep up the good work guys it’s very much appreciated when selling your house. It’s a very stressful time and you need a little bit of understanding when things don’t always go to plan.

17 March 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

Thank you so much for your glowing review of our Rothwell team at Reed Rains.

Rated 1 out of 5 stars

Grimsby,,,,,Zero star

Grimsby,,,,,Zero star! Deplorable service. Twice arranged viewings twice totally let down!! Zero communication, I asked for them to confirm viewing 2 hrs before,,,nothing! I tried to call the shop today regarding this Rang 6 times over 50 mins,,all to answer phone. Did they bother about any of it? Did they hell! Do not used unless you want to be sorely let down.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

We chose Reeds Rains because our…

We chose Reeds Rains because our neighbours used them to sell their home.
Jacob came out to see me and valued our property. Then everything was so quickly put in to place from photographer and solicitors.
Abby was amazing with keeping me updated with everything and Jacob was fantastic. They are such a friendly bunch and made it all so easy I felt as though we didn’t do anything really. Totally stress free!!
We have had Jacob come and value the property we live in to sell for us very shortly because we wouldn’t want to use anyone else. Jacob knows his stuff and is so knowledgable with the market.

I want to thank you all for such a stress free experience.

6 March 2026
Rated 5 out of 5 stars

Professional and Friendly agents

Mark took his time to assess the property and give an informed valuation. The staff carrying out the viewings were friendly and mindful of me working from home. The agents could be contacted by telephone or email and response was always very prompt.

3 February 2026
Rated 5 out of 5 stars

Everyone at Reeds Rain’s is so helpful

Everyone at Reeds Rain’s is so helpful, they all go above and beyond. Communication is excellent and very professional.

10 March 2026
Reeds Rains logo

Reply from Reeds Rains

Thank you for your kind review, all the best from Team Chapel House 💙

Rated 5 out of 5 stars

By being cared for by a great crew at…

By being cared for by a great crew at Reed Rains staff always cheerful friendly and helpful guiding us through the maze of selling our house. Would totally recommend them everyone.

9 March 2026
Reeds Rains logo

Reply from Reeds Rains

Thank you for this lovely review!

Rated 5 out of 5 stars

Very efficient and proactive

Tara and Demi are very efficient and proactive. They really helped us gear up our property for sale.

5 March 2026
Reeds Rains logo

Reply from Reeds Rains

Thanks for your positive review. We understand that selling a property takes time and preparation to achieve the best price possible. We hope you found our feedback constructive.

Rated 5 out of 5 stars

Great service from the Clevedon Branch

Everything was explained in good detail about the service we'd get, fees, marketing and more before we signed a contract.
And the team in Clevedon delivered as promised!
First official viewing and we received an acceptable offer. We had our eye on a property to buy but it was taken before we could progress - we told them to let us know if it changed. Well, it did and we also now have the house we wanted from the outset!
Great communication all the way through.

5 February 2026
Reeds Rains logo

Reply from Reeds Rains

Thank you for your wonderful review.
We're delighted to hear that you felt fully informed from the outset, with clear explanations of our services, fees, and marketing strategy before committing to sell with us. It's fantastic that the team in Clevedon delivered on those promises and secured an acceptable offer from your very first official viewing.
We're especially pleased that the property you originally had your heart set on became available again and that we were able to help you secure the home you wanted from the beginning. Sometimes timing is everything, and we're thrilled things worked out so well for you.
Thank you also for highlighting the communication you received throughout the process. Keeping our customers updated and supported every step of the way is something we pride ourselves on.

Rated 5 out of 5 stars

Very happy with Reeds Rains

Reeds Rains in Carrickfergus have been a great help in firstly managing our apartment as a rental, and now, helping us to sell it. They are always so professional and efficient and help to make what could be a stressful situation run smoothly.

5 March 2026
Reeds Rains logo

Reply from Reeds Rains

We hope to be of service to you again in the future.
Best wishes,
Reeds Rains Carrickfergus

Rated 4 out of 5 stars

We felt in good hands

We felt at ease and happy to sell our property with Reeds Rains.
Communication was good.

5 March 2026
Reeds Rains logo

Reply from Reeds Rains

Thank you for your kind review. We’re really pleased to hear you felt at ease selling your property with us and that our communication met your expectations. We appreciate your feedback. All the best The Ossett Team :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look