Reebok Europe Reviews 

I ordered a couple of pairs of trainers and they didn't fit so I put in a return request but havent received a return letter from them and ive emailed to ask about it and nothing. So ive got 2 pairs of trainers which are no use to me that I can't return as they ignore the return request- customer service is awful, an utterly disgrace and I will never buy from them again

Unfortunately I made an order before I saw all these bad reviews. I never received my order and UPS have declared a claims can be made so I assumed my package was lost. I called Reebok today and he said he will ‘try’ escalate the refund as they normally can’t issue a refund until they’ve received the claim back from UPS but now I’ve just received an email to say ‘We hope this email finds you in good health and high spirits, we are currently following up with your recent contact. I'm pleased to confirm that the tracking information indicates your order has been delivered for the item’. Absolute pisstake and I will be escalating this.

Never again will I buy reebok sneakers .. because you have reese and carrington representing two racist why give them a platform...hope you don't succeed..Jordan's are better anyway!!!!!!! Do better....nobody buys reebok anyway .maybe a few people !!!! Boycott reebok racist..

Any retailer that doesn't allow product reviews on their site should immediately become suspicious to everyone. I ordered a pair of shoes a week ago. Used payp to pay. Not a single email about anything from Reebok since. Last time I wore Reebok was many years ago. But since adidas is becoming disappointing in every sense, I figured I give Reebok a try. My mistake it seems.

Another pair of Reebok trainers purchased. So comfortable and fitted perfectly. Love the choices available, great colours and designs. Arrived promptly and well packed. Highly recommend this excellent company.

First time ordering from Reebok EU. Order arrived within 4 days. Unfortunately, the trainers were too small which is a shame, as they looked awesome and cushioning was great so I have returned them. Reebok received my order back yesterday and approved my refund this morning. Deducted a star as was a pain trying to book a collection with UPS. Will purchase again in the future.

My order was stolen from the front door and the support did not help me, they said it was "delivered" and thats it.
No refund, no replacement.

Order FC3XBN:

4 days after order made and paid but it hasn`t been even dispatched yet.
No answers on any updates.

Terrible company.
Ordered online, never received my order. Reebok says it was delivered and don't want to help me in any way with a refund or resending my order. I just lost my money, and Reebok lost a costumer for life. Never ever will I buy anything from reebok

order made, payment made, and now waiting for two weeks, it has not even packed yet.
NO phone number to call, and the email you send them does not get answered.
this site is a discrace to the Reebok brand

OMG! After seeing these reviews, I'm just now realizing that I returned items in November 2023 and I did not get my refund because I was not really checking. I thought it was automatically done as it is with other companies.

Now I have an item returned to, and was received by Reebok on November 26. Today, December 21 and I have not received my refund.

I bought 2 pair shoes on 26 November. They still didn’t send them . I don’t know what is wrong with Reebok

I bought reebok shoes , initially i couldn’t notice that one of my left feet finger is getting hurt. Gradually it came up and i saw my left fingers have been swollen. I thought its new shoes it would be better after some time but after some more days it started giving me pain more and more. I went to the sports direct shop from where i have got this pair.
The manager on shift just denied to help me straight away and said you have worn these shoes a lot and the shoes are fine you may have gotten wrong number of size. How stupid it was??
If i have gotten the wrong size it could have damaged my both feets not only left.
She was not interested to help me in this regard at all. (Even i have shown them my fingers how much damage is being done )
I was surprised how it could be? A big name of brands reebok could deal with their customers so selfishly.
Decided not to buy any more thing from reebok after that. Its sports direct shop in queen st Cardiff.

Made an order on 14.11, almost a month later no updates. My emails are being ignored.

Still waiting for my son's new school shoes after a week and half, order saying still not dispatched. I've received no update, I have emailed no reply. Getting frustrated now my son's needs these shoes, tempted just to cancel and go elsewhere.

They cancelled my order because they didn't have stock of my 20 products, then I see they have it again but a different prices.

Now I found a lot of emails from them promoting. Spam and scam

Their sorry message was a 15% discount code

I thought I’d give Reebok a try after 20+ years, but it’s safe to say they completely blew it. The service from start to finish was appalling.

The delivery was painfully slow, far beyond what I’d expect from a major brand in today’s market. To make matters worse, the returns process was unnecessarily complicated. On top of that, there is no flexibility or consideration for customers without access to printers.

When I reached out to customer service for help, I was met with dismissive and unhelpful responses. The tone of the interactions bordered on rude, which only added to the negative experience.

I’ll be sticking with competitor brands in the future. They seem to understand the importance of efficient service and treating their customers with respect, while offering superior product. Reebok, I gave you a chance, but unfortunately I will not be returning.

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EC
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GB
Rated 1 out of 5 stars
Misleading promotions, price hiked in basket
Misleading promotions! Had signed up to the Club to get advertised 20% off, Didnt get email just a marketing email with no codes, had to email customer services and fair enough they sent me 20% off code but only for full price, doesnt say that on the ad. Oh well. Then went back to basket and trainers had actually increased in price by 20% !! its a joke

I got some shoes for work that claimed to be slip resistant. But once’s I wore then to work I quickly found out that they weren’t any bit of wet floor and you might just end up on the floor. Very poor quality and bad marketing don’t say SLIP RESTRAINT if they aren’t.

They sent Me box without ordered items. According to their Customer Service everything is ok as they provided tracking number. They deny any help. I lost 90£ and long hours for contacting with them. Awful service. They are cheaters/fraudsters. Think about other companies if looking for sport clothing unless You have plenty of time and money to be lost. They can send You empty box, even without invoice and according to them this will completely fine. Once You will reported, they will do "investigation" for so long, that it will be not possible to report case to PayPal. This is their stealing method. Do not be naive, do not take risk to order empty box or with most precious items stolen. They are shameless ignorants, who destroyed great, historical brand. Ordering from them is like playing in Casino. Maybe You will win and will get what was ordered, but way more chances are for empty box delivered, so loosing time and money. Be smart.