Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
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We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each... See more
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Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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Company details
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.2
Great
298 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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customer service
17 February 2026
Reply from Redwood Outdoors
Thank you for your feedback! We're glad to hear you had a positive experience with our customer service. Our team is always here to help whenever you need us.
If you can put together IKEA furniture, you can build this sauna.
If you can put together IKEA furniture, you can build this sauna. It's that easy. The instructions and videos were clear, and the construction is very well thought out. Before we purchased, we had several conversations with the RO staff, who were extremely helpful and knowledgeable. They asked the right questions, which led us to a decision on size and features. We selected the Cabin Outdoor Sauna - 4 Person. The sauna arrived as promised, and the packaging was so well engineered that there was no breakage. We put our sauna on a roof deck, and it took only about an hour for 2 people to carry all the parts upstairs (1,000 lbs.). The only snafus we had were when I didn't read the directions correctly. The pieces can only go together one way. We only needed a screw gun and a rubber mallet. We learned that you have to be careful when taking the long pieces out of the box. They have a tongue-and-groove design and are shipped with the tongues in the grooves. So if you pull one of the boards out of the box without untangling them, you risk breaking off the tongues at one end. It is not a serious functional problem, but you may not like seeing it in the finished product. We also did not like the rolled roofing material. It was rolled extremely tightly and was hard to unroll without breaking. Maybe it had been sitting around for too long. The sauna heats up very quickly, and the App is amazing. I love turning on the sauna when I'm out walking the dog and having it ready when I get back. Our electricians found it easy to hook up. They had a question during the installation, and the RO office walked them through the hookup so they could finish in one visit. I've never had to wait to speak with someone in the office. We love our sauna, and we use it all the time. We highly recommend the product and the company. You can do this!
5 February 2026
Reply from Redwood Outdoors
Thank you so much for taking the time to share such a detailed and thoughtful review — this truly means a lot to our team. We're thrilled to hear that your experience, from pre-purchase guidance to delivery, setup, and ongoing use, met your expectations. It's especially great to know that the assembly process felt approachable and that our team was able to support you and your electricians along the way.
We also appreciate you calling out a few of the challenges you encountered. Feedback like this is incredibly valuable as we continue to refine both our packaging and materials to make the experience even smoother.
It’s fantastic to hear how much you’re enjoying the sauna — especially being able to have it ready to go with the app before you even get home. Thank you again for your recommendation and for trusting Redwood Outdoors. Enjoy many more relaxing sessions ahead!
Everything you would want from a mail…
Everything you would want from a mail order provider. I even had an issue with an item and they promptly made it right. Super attentive and available. Won my future business.
12 February 2026
Reply from Redwood Outdoors
Thank you for the kind words! We're thrilled to hear that your experience met everything you’d hope for from an online provider. While we always aim for everything to arrive perfectly, we’re glad our team was able to quickly make things right when an issue came up. Your support means a lot to us, and we truly appreciate the opportunity to earn your future business. Enjoy your Redwood Outdoors setup!
The sauna is awesome
The sauna is awesome, I love the wireless heating the panorama window. This isn't just practical for being a sauna its a statement piece.
19 March 2025
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this! We're thrilled to hear that you're enjoying your sauna. The wireless heating and panoramic window really do make it both a relaxing experience and a beautiful statement piece. We're grateful you chose Redwood Outdoors and hope you enjoy many incredible sauna sessions ahead!
Cold plunge is of excellent…
Cold plunge is of excellent construction.
Great wood. Shipping was quick and well coordinated.
Customer Service was excellent, I had question during and after set up and they responded quickly.
Looking to add a Sauna soon.
11 February 2026
Reply from Redwood Outdoors
Thank you for the wonderful feedback! We're so glad to hear that you're enjoying your cold plunge and that everything from construction quality to shipping and setup support met your expectations. Our team works hard to make the process smooth from start to finish, so it's great to hear that reflected in your experience. We’d love to help you add a sauna when the time comes — and we’ll be here whenever you're ready!
Reply from Redwood Outdoors
Thank you for your kind words! We're glad to hear you had a great experience with both our team and your product. Wishing you many relaxing sauna sessions ahead.
Reply from Redwood Outdoors
Thank you so much! We’re thrilled to hear you had a fantastic experience with our customer service. We truly appreciate your support.
5 stars!
We've had such a positive experience with Redwood Outdoors from start to finish. Our sauna and cold plunge are such a high quality product and the support team really goes above and beyond.
1 January 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear your experience with Redwood Outdoors has been positive from start to finish. It’s wonderful to know you’re enjoying both your sauna and cold plunge, and that our support team was able to go above and beyond. We truly appreciate your trust and support!
Barrel sauna: not happy with service and quality
I purchased a 6 person wide barrel sauna about 6 months ago. The company doesn't offer assembly service and says that assembling it is straightforward, which in my opinion is not accurate. It takes approximately 1.5 working days for two people to build it (also considering the roof tiles). After assembling it, I realized that there was a gap between the glass door and the frame, due to the door hinges being placed slightly too far from the frame (note: the door hinges come pre-installed to the frame, so this is not an assembly issue). When I called the customer support, they didn't offer to send anyone because they don't offer that service at all. All they can do it is sending me a $200 refund (note: I paid over 10K for sauna and heater). The repair eventually costed me $850, so the difference had to come out of my pocket.
In addition, the quality of the wood is rather mediocre and it's already started to splinter in several places.
Overall, this product and the service are not worth the money, and I wouldn't recommend.
22 August 2025
Reply from Redwood Outdoors
Thank you for sharing your experience. We’re sorry to hear the process felt frustrating after such a significant investment.
Your sauna should be reaching 175–190°F at head level within 60–75 minutes of continuous heating, and we’d welcome the opportunity to reconnect directly to ensure everything is performing as intended.
Our goal is always a fully functioning sauna and a great long-term ownership experience. Please feel free to reach out so we can help.
Great customer service
Great customer service! Only glitch was our heater safety frame didn’t arrive until 2 weeks after the sauna was installed.
9 January 2026
Reply from Redwood Outdoors
Thank you so much for sharing this. We’re glad our team provided great support, and we appreciate your patience while the heater safety frame arrived. We hope you’re enjoying many relaxing sessions ahead!
Joe was great
Joe was great! Took care of my needs and sent me a follow up email immediately.
9 February 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for the kind words! We’re so glad Joe was able to take care of your needs and follow up promptly. We’ll be sure to pass along your feedback — he’ll truly appreciate it!
I have reached out multiple times with…
I have reached out multiple times with questions and have always received a prompt detailed response that thoroughly answers my question and/or solves my issue.
11 February 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re glad to hear our team has been able to provide prompt, detailed responses whenever you’ve reached out. Consistency and clarity are important to us, and we truly appreciate your continued trust and support.
very responsive and they stand behind…
very responsive and they stand behind their product, customer satisfaction is the main goal.
8 January 2026
Reply from Redwood Outdoors
Thank you so much for your kind words. We truly strive to be responsive and stand behind our products, so it means a lot to hear that reflected in your experience. Customer satisfaction is always our priority — we appreciate your support!
Very impressed with the entire process
Very impressed with the entire process. Great communication prior to purchasing, quick shipping. Most importantly, easy to follow instructions in both paper and video form. The sauna is awesome. Couldn’t be happier.
15 January 2026
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear the entire process — from pre-purchase communication to shipping and installation — met your expectations. We work hard to make both our written and video instructions easy to follow, so it’s great to know that made a difference. Enjoy your sauna — we’re so glad you couldn’t be happier!
amazing customer service
amazing customer service, helped me with some parts that broke in my sauna! really good people!
7 January 2026
Reply from Redwood Outdoors
Thank you so much for the kind words! We’re glad our team could help get those parts taken care of and back up and running for you. It truly means a lot to hear that you had a positive experience with us. Welcome to the Redwood Outdoors family!
Reply from Redwood Outdoors
Thank you! We’re glad your experience was fast and easy — that’s exactly what we aim for! Welcome to the Redwood Outdoors family!
Untrustworthy
The sauna itself is fine, definitely not a 4 person unless they’re all children, but fine overall. Customer service response time took about a week each time. It needs to be noted for customers that they will need to help the delivery driver unload. The most frustrating part is the company continuously removing reviews that gives anything less than 5 stars. You are not a trustworthy company if you continuously hide feedback that will help potential buyers. I cannot in good faith recommend this company to anyone.
9 January 2026
Reply from Redwood Outdoors
Thank you for sharing your feedback. We’re glad to hear the sauna itself is working well and appreciate your comments on sizing, delivery expectations, and response times.
We’re sorry that our communication felt slower than expected and understand how frustrating that can be. We also want to clarify that we do not remove reviews based on star rating—feedback is only removed if it violates platform guidelines, and we value honest reviews as they help both us and future customers. We appreciate you taking the time to share your experience.
Perfect communication and delivery!
9 January 2026
Reply from Redwood Outdoors
Thank you so much! We’re glad to hear communication and delivery met your expectations. We truly appreciate your feedback and support.
Great product and even better costumer…
Great product and even better costumer service.
9 January 2026
Reply from Redwood Outdoors
Thank you so much! We’re thrilled to hear you’re loving the product and had an excellent experience with our customer service. We truly appreciate your support.
The roofing materials could be much…
The roofing materials could be much better. Also include vapor barrier. For how much this sauna is that should be included. I would give 4.5 but it is not a choice. I was given money back for roof which I appreciate. Thank you
8 January 2026
Reply from Redwood Outdoors
Thank you for taking the time to share your feedback. We appreciate your thoughtful suggestions regarding the roofing materials and vapor barrier, and we’re glad we were able to provide a refund to help address your concerns. Your input is valuable and helps us continue improving our products and overall experience. Thank you for choosing Redwood Outdoors.
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