Zero Communication, terrible and slow service
Maybe best known for their Sturmwind (Dreamcast) and other Ports to Sega Dreamcast. Their selection of products is pretty thin ( 19 items but pretty blown up ( parts of the games, TShirts etc ) from just 3 different games at the moment )
I bought 2 of their games quite a while ago - it took them forever (months !!!) to finally reach me. Taking a look at the postalstamps shows they been sitting on my order for almost a month.
The one star rating is mostly for the terrible service : There is absolutly no service at all. Contact via email ? Mail comes back as "we dont offer email service" please us our "Customer Ticketsystem". Well I tried that as well, weeks past never got a reply. ( my Spamfolders checked, no "freemail", Im using a perfectly working email of course )
The problem is, Redspotgames is too lazy to send you any informations at all once you placed an order. Order confirmation ? Nope. Shipping Confirmation or a message the order is late ? No, why should they, got your money, what else do you want ? . No Tracking link or anything that would make a customer feel the order is on the way.
Ignoring customer mails is the biggest fail.
There on ebay as well, I guess I should have checked there before - as their negative feedback there shows exact the same problem ( "zero communication" ) for quite a few customers.
Their store is a graveyard - be careful.