RedotPay Reviews 734

Stay away from RedDotPay. I got fraudulent charges of summing around 1200 USD to a card that had already been cancelled. My account was not hacked. It is on high security settings. Can't get a hold of customer service. Only scripted replies.

I have provided such good services on your platform, nobody has raised any complaint or generated any dispute against me in the app till now, nothing has happened, okay, everyone likes my services, despite that you have closed my account, don't I have enough right that you review my case once, if there is any mistake from my side or there could be a systematic error, because I don't think I have made any such mistake, due to a systematic error or if someone has filed a false complaint, discuss it with me, take proof from me, release the account, what kind of thing is this, the biggest exchanges, if any such activity happens or the system detects something, they immediately tell you the complete reason, that's why they are on top, how will your platform grow when you perform such activities.Look, when I was the top merchant on the platform, I had the highest transaction completion rate, release time, pay time, volume - everything was highest and I was recommended. But they conspired against me and got my account closed by complaining against me, even though I didn't do anything wrong. No one initiated a dispute against me, you can check in the P2P app. Because of RedotPay, my JS Bank account is still blocked due to a December 10th transaction.
I am requesting you to resolve this matter and reactivate my p2p function and give me the exact reason of ban

RedotPay is holding my funds illegally and charging me for their system errors. On April 13, their system double-charged me $10.00. Agent 'Dinesh' officially admitted it was a SYSTEM ERROR and promised a refund within 72 hours (Case #91714213).

The deadline passed, and now they are backtracking. My account balance is now negative because of their mistake, and they are charging me $0.50 'Declined Fees' for every automated business payment that fails due to their hold on my funds. They are paralyzed my server hosting payments and refusing to fix a glitch they already confessed to. Total scam behavior and unprofessional support from Jeremy and the team. AVOID if you value your money.

Even though I followed all safety protocols and
IMMEDIATELY FROZEN my card, RedotPay's system continued to charge me a $0.50 "Declined Transaction Fee" for every single failed attempt by the fraudster.
My balance dropped to -$37.59 while the card was supposedly locked!
When I contacted support, they admitted that
"freezing the card cannot prevent merchants from initiating authorization" and refused to waive the fees, despite it being a clear technical failure in their protection system. They basically told me to pay for the fraudster's attempts.
If you are looking for a secure prepaid card, look elsewhere. RedotPay will not protect you from fraud; they will profit from it by charging you penalty fees on a frozen card.
Tiket ID : #91085345

Ive had over 100 fraudulent transactions from AI companies on my account in less than 4 days, several thousands of dollars gone and Redotpay have dine notning to help at all. Appalling service and most likey involved with the scam. Needs to be reported to the FCA and regulating bodies

I am giving RedotPay 1 star because of their frustrating fee structure and poor card acceptance. Their card gets frequently declined on many websites, which is annoying enough. But to make things worse, they charge a $0.50 penalty fee every single time a transaction is declined!
It is completely unfair to penalize users when a merchant rejects the card or an authorization fails. Instead of providing a smooth payment experience, it feels like they are just finding ways to deduct money from the balance. Definitely not recommended!

Key Issues:

Poor Acceptance: The card gets declined on multiple websites and platforms.
Unfair Charges: They deduct $0.50 for every single declined transaction.
Frustrating Experience: Unreliable for regular online payments.

sometimes i face issue depositing crypto it arrives very late , have to contract support get through there ai scripted text response and then after 48 hours of w8ing i get my crypto ..

I had a very bad experience with RedotPay.

I received a notification about transactions I did NOT authorize. When I logged into my account, I found two transactions that were made without my permission: one for 20.20 and another for 0.52. There was also a third transaction attempt that got rejected, thankfully because I did not have enough balance.

This is extremely concerning. I protect my personal and financial data 1000%, so this is clearly not coming from my side. This indicates a serious security issue on your platform.

I immediately contacted customer support, but I received no clear response and no real help. There is no proper protection for users’ cards, and the support is very slow and unhelpful.

I am still waiting for a refund and a proper explanation.

I do NOT recommend this service at all.

After using RedotPay for over a year with 0 issues, suddenly i get smacked in the face with a "prove your transaction" verification, asking me for proof of funds and proof of residency. After submitting various amounts of documents, they repeatedly denied the documents, to the point where I have no documents left to send them.

Support kept redirecting me back to the "submission form" to the point where I just withdrew the remaining balance on my account and deleted my account.

Very unprofessional

Great experience. Fast transactions and easy to use app. The plastic card works everywhere.

I have a very bad experience with them, they stole me. I have a full chat that proves it, They set conditions and they're breaking them. They're the worst ever.

Untrustworthy company. I was a customer for three years, live in Paraguay, and am actively and verifiably involved in the DeFi space in many areas. Suddenly and without prior notice, they requested various documents from me. I was actually able to provide all of them. In the end, it still wasn’t enough, and I kept getting bothered with further requests. I then decided to cancel all my cards and switch providers. I don’t need to put up with that kind of hassle. Absolutely not recommended.

Title: Funds Blocked: 5 Days of False Promises(RedotPay ID: 1550740866)

My RedotPay card (ending 3436) is constantly declined on AliExpress/Temu despite a $61.22 USDT balance. The system incorrectly reports "Insufficient Funds" because the crypto-to-fiat authorization bridge is broken. I have spent 5 days in chat with agents (William, Lina, Jeremy) who only provide scripted "wait 24-48 hours" excuses without any real fix. This is a breach of service. RedotPay ID: 1550740866. Fix this internal authorization block immediately or I will pursue legal action for holding my funds hostage.

Headline: 24 days of withholding my funds - Avoid this platform!

RedotPay has been holding my funds (499 ILS) in an "Authorized" state for 24 days, even though the merchant (GoDaddy) issued a full refund receipt (#4033905577R) on March 9th.

Their "Senior Level 2 Specialist" Sharon (Ticket #346068044652971) explicitly stated my case was "highest priority," yet she refused to perform a manual release and told me to wait until the 30-day automatic timeout. This is a complete failure of customer service and an unauthorized hold on consumer funds.

I am now filing formal complaints with financial regulators. Do not trust them with your money if you expect professional support.

Registering with Palau Digital residency Citizenship card does NOT work for KYC as Palau is in list of acceptable country for KYC but in documents list, there is only Passport accepted for KYC. No ID card option is there in document list.

Feedback: Please allow verification with Palau digital residency

I rarely write reviews but I need to put this here as a warning regarding RedotPay.

The virtual card had numerous fraudulent transactions over a span of few days. When contacting their "Customer support", you'll be brought on a journey down a rabbithole of slow responses, vague explanations, time-wasting "Please fill up this .docx" and all leads inevitably to 1 single outcome, your assets are gone.

It's a Hong Kong-based shell company with no address or phone number. The only contact channel is the chat button in the mobile app which looks like it's from the 1900s.

Oh and the icing on the cake ? they will charge you $0.1 for EVERY declined fraudulent transactions. Even when the card is already frozen, the fraudster will still be able to charge to it and you'll get a double-whammy from Redot and the fake transaction.

Your assets are not safe here, it's a scammer paradise.

I honestly don’t even know where to start — this has been one of the most frustrating and illogical experiences I’ve ever had with any service.

They replaced my card with a new one, clearly instructed me (via email and their own website) to update all subscriptions and payments, and then completely removed the old card from the app. Sounds fine, right? Wrong.

Despite the old card no longer existing in my account and there being no way to even access or delete it, any attempt by merchants to charge it gets declined… and I get charged a declined fee every single time. So I’m basically paying for a problem THEY created and gave me zero control over fixing.

Support? Absolutely useless. It genuinely felt like talking to a wall. No ownership, no solution, no understanding of basic logic. My brain couldn’t even process how their explanations made sense — because they didn’t.

It’s 2026, but this service feels like something from the 2000s… actually, that’s unfair — even services back then handled things better.

Charging customers for your own system flaws while providing no way to fix the issue is beyond unacceptable. This isn’t just bad service — it’s broken at a fundamental level.

Worst experience I’ve had in a long time. Avoid if you value your time, money, and sanity.

When ordering a plastic card that costs $100... they do not refund the customs fees.
Suddenly closing bank accounts is a bad thing... especially with the hidden fees when transferring funds. Usdt And 1% upon purchase... Unfortunately, this company is heading downwards.

WARNING TO ALL USERS: Avoid RedotPay if you value your assets. For over 30 days, their support team (Hazel, Jeremy, etc.) has been stalling, and even their MANAGEMENT has officially refused to help. They have now CLOSED my ticket without any resolution.
The Case:
My property is clearly visible on the blockchain (Solscan) and has been sitting untouched for over a month in an orphaned address. This proves it is a 'Ghost Address' linked to their system's infrastructure, not a third-party wallet. Despite clear technical evidence and one of their own agents (Nanthini) confirming that a manual recovery is possible, the management has decided to hide behind scripted excuses and shift the blame.
It is an absolute disgrace that a platform claiming to be a secure custodian refuses to perform a simple technical sweep of funds trapped within its own ecosystem. If they can't handle minor technical edge cases, they are not fit to manage customer funds.
I don't want an apology; I want my property credited to my UID. I will update this 1-star review daily across Reddit, Twitter, and the crypto community to warn others about how RedotPay and its management ignore users once their money is trapped.
Ticket ID: [76562674/80894660]

I had a P2P dispute where I provided all required evidence, including videos and a bank statement. The process took about 15 days, and responses were sometimes slow with limited updates.
The issue was eventually resolved and I reached an amicable agreement with the seller. I appreciate the platform’s communication, but I hope dispute resolution can be faster in the future.