Redcast Heritage Co. Reviews 52

Redcast Heritage Co. has a well-curated selection of brands, an informative website and a swift and accurate service.

I’ve been online shopping in Redcast for over a year now and the experience has always been great overall. Top notch clothes, delivery and specially support from them. It’s my favorite store and I wish they had a franchise in my city… They have a faithful customer from day one. Keep up the good work!

Reliable, with good customer support.

I would give 10 stars. Great service and great products.

I order only online. The best online service, very detailed size chart, so it's easy to choose. I ordered many times and the order was always fulfilled very accurately.

One of the bests shop you can find, super quick shipping and an amazing customer service. 5 star

Excellent service. My viberg boots were carefully packaged with a handwritten note from the owners, something I truly appreciate. I wouldn't hesitate to purchase from their store in the future!

I found a pair of Oni secret denim, 20oz, blkblk, relaxed tapered cut in my size and in stock at a fair price and had to jump on it.
Redcast Heritage had the pair hemmed and shipped in just under one week and they arrived at my parcel box in the USA in 2 days.
Well appreciated and correct communication throughout the purchasing/hemming/shipping and delivery process have made me a repeat customer.
Highly recommend if you appreciate great customer service and high quality products.

Love shopping with Redcast! One of my favorite online retailers. Really appreciate the detailed measurement charts on all their items. Super responsive customer service too, thank you Redcast, you guys are great!!!!

Price might be on the upperside but the quality and fit is top notch for this T-shirt. Commmunication and info is great. So is their website. I’m. Coming back.

I like the services and the quality of the products plus shipping time, very good for everything

Simply the Best 💙 Amazing customer experience, kind and helpful crew and fantastic items in stock.

First class service. Always a pleasure to shop with Redcast. Would highly recommend

It's a small company, so they can't afford to eat international shipping costs on returns/exchanges, but they make up for it by charging less to start with. I had to pay an extra $40 to do a size exchange (shipping x2), but the original price of the item was so much lower than other shops selling the same thing that I *still* ended up spending less than I would have otherwise. Look around and you'll see what I mean. Better prices, super fast shipping, responsive support, and they allow returns. What's not to like about these guys? I will definitely buy from them again.

I was surprised by their deceptive and unfriendly return policy. I tried to return some socks and was told by customer support that socks were excluded from their policy. This wasn't anywhere on the product page or in their checkout. No other place I've shopped considers them an "intimate item" and then were unopened. I never tried them on. Customer support was super unfriendly and unhelpful. Based on the other reviews, if it's your first time shopping at this retailer I'd think twice.

Ordered multiple times here and am very satisfied, I recommend consulting the sizing chart that is spot on (I mean the measurements done by Redcast Heritage, not the item sizes that are sometimes Japanese), so you don't have to return items. Every purchase also has a personal touch by the owners, much love!

Brilliant first experience with these guys, fast shipping to uk, and was pleasantly surprised to get a little personal thankyou card and badge when i opened the delivery! Exceptional service! Will definitely be using them again!

I purchased clothes from this Spanish retailer, only to discover that returning them would cost £40 via their UPS portal—double the £20 it would have cost me to ship them myself through UPS. This outrageous fee was never disclosed before my purchase, nor is it mentioned in their terms and conditions. Their hidden fees and lack of transparency are deceptive and unprofessional. I strongly advise potential customers to steer clear of this business.

The single worst customer service experience of my life. Simply put, they failed me in every aspect, wasted hours upon hours of my time, misled me on numerous occasions throughout the lengthy back and forth, and ultimately did nothing to amend the bad experience.

The experience soured on the 11th of June, and only recently did I give up on trying to get any satisfaction.

Great purchasing experience overall, packaging was fine & handwritten note was nice. Will come back in the future