redBus Malaysia Reviews 

My bus got cancelled last minute and i’ve tried to get my refund from redbus but never got my money back till today. Will never buy any bus ticket anything from redbus anymore!

I have order ticket for 2 person and want to ask for refund cause change the date until now no one response from redbus.
I called many times no one answer phone, message also no one reply.
Very bad service and irresponsible team.

be careful if you purchase ticket from redbus for my wife & son. I've experience purchase ferry tickets batam-singapore but when thry trying to change it to real ticket in the ferry counter they said that my ticket were not recognized in their system and I have to purchase new tickets for them as they have to travel that day. I tried to claim for refund to redbus since 1st Feb 2024 until now it's not resolved and they said still waiting from related team. Very disappointed and will never purchase ticket again from redbus

last minute cancel trip without any announcement.My trip at 11:45 am. At night call me. you are sucks! not recommended.👎

Do Not Buy Ticket from this Redbus.No Customer Service.No Telephone /Email can be contacted.Buy ticket at the bus station is safer for the delay buses and refund.

Travelled from Singapore to Kuala Lumpur 7h journey
No toilet on the bus
No food allowed on the bus
1 stop at immigration with toilet and another one for snacks and toilet.
Cash only at the stop for snacks
Bus very comfortable
Driver doesn’t speak English
Drive was safe
Stops at immigration, need to fill online form to enter malásia, having internet is useful.

I had payment for my ticket bus 7 Oct 2023 4:45 pm but red bus dm on my email they had technical issues and want refund my money but almost two month I wait and I don't get my money..please..don't do this to me before I'm viral this case

So picked up over an hour and twenty minutes late without a single apology.
Not one of the "guys" on board asked me where I was going.
It was on my ticket and I assumed they knew as they didn't ask.
This is often the protocol in S.E Asia where I've caught many buses.
I always get asked atleast in broken English "Where you go?" Which I kindly reply or they are atleast aware of where I'm going.
No blanket or offer of snacks on the bus which was a first time ever.
No food stops but did have a toilet stop. I had to guess it was a toilet stop.
Not one English word spoken, Foreigners in all fairness should not be allowed to purchase tickets under these conditions.
After we finally stopped without a word of where I was.
I'd been asleep through sheer tiredness I had to look at my phone and guess I was at my stop or otherwise they would have just continued going.
I just made gestures to them and said some words to let them know how bad my treatment was.
They allowed my to get all my luggage from the bus after this not one of them helped and even after all this I asked for a taxi; two men just hand gestured and grunted where to go.
It was quite a walk with the bags I had and they even sent me the long way.
Really not one to write reviews in general especially negative ones.
Plus points were, the bus didn't smell and nobody attempted to physically rob me and that's whol
e heartedly all I can say.
I've spent over three and a half years traveling in SE Asia and seen a lot.
Had one previous experience with these "redbus"before when they cancelled my bus from India to Nepal with very short notice.
All I can say is this was an absolutely dismal service.
P.S. They couldn't even generate my QR code.
They sent me a message right before I was due to board saying refund and I thought it was for my coach.
Had to get my code myself.
Cannot even reiterate how bad these are stay well away.

Customer service sucks. Never resolves the issue and automatically closes the case. There's no way to review the bus that you have taken because often times the buses are terrible anyway.

It was our first time riding City Express heading to Larkin from TBS apparently would be the 1st and last. The bus seems so stingy and if you got allergy might as well bring your antihistamine meds. The air on is too slow although the weather is quite cold outside as its raining in some point of the road. Got cctv inside the bus but not sure if it's working or not though. 2 stars I gave to the driver actually as he drove smoothly and keen on the road.

Booked 2 trips with Red Bus, 1st: KL Sentral to Genting, 2nd: Genting to KL + one way Skyway ticket

I would have given this a 3 star but because of our utterly useless skyway ticket and no way to contact their customer service this deserves the 2 star. 1 star is for the fact that the app actually worked for the bus trips only but useless for the skyway ticket.

The issue came on the 2nd trip, when we were in Genting skyway. We couldn't claim our inclusive skyway ticket because the PDF attached to the email was corrupted. Only a Singapore contact number for customer service and we couldn't find the chat with customer service option.

We had no choice but to book a new skyway ticket from Genting :( what a waste of 20 RM :(

I will never recommend this service to anyone, it's not tourist friendly at all.

NEVER BOOKED REDBUS AGAIN!!!

We booked and confirmed 2 tickets leaving at 2.30pm on 22 Oct 2023 from KL to Singapore and paid RM214.44.

Upon arrival at TBS counter at 2pm to exchange for bus ticket, we were given 3.30pm bus ticket and ticket price was RM90 each. When clarify with counter, everybody only say they dont knows and when call Customer Service, no one answer the call.

This will be my 1st and last time I book using redbus app. Pls be aware. Book at your own risk.

Keson Tan

I WILL DEFINITELY NOT GONNA TAKE RED BUS ANYMORE AND WILL NEVER RECOMMEND TO ANYONE. ITS BECAUSE I HAD A VERY BAD EXPERIENCE WITH RED BUS AND THE SYSTEM. THE INFO THAT THEY STATED ON THE TICKET IS NOT HELPFUL FOR THE PASSENGER. IT WRITTEN THAT THE BUS WILL REACH AT 1PM, BUT ACTUALLY THE SUPERNICE BUS REACHED AT 3PM, SO I MISSED MY SECOND BUS WHICH I BOOKED AT 3PM TO CAMERON. WHAT A STUPID ANSWER THAT THE OPERATOR GAVE ME IS UNACCEPTABLE ANSWER. SHE SAID THE BUS DRIVER REACHED AT 2.30PM ???? SO JUST DO NOT PRACTICE TO REFUND MONEY TO THE CUSTOMER..YOUR SIDE CAN GIVE A STUPID REASONS ALWAYS TO THE CUSTOMER??? .I DON'T MIND WITH THAT MONEY AT LAST BUT I AM REALLY CANNOT ACCEPT THE AGENT / OPERATOR ANSWER TO ME !!! TOTALLY MADE ME PISSED OFF. IT WAS A REALLY VERY BAD SERVICES. I SAW IN GOOGLE SEARCH YOUR REDBUS SYSTEM SAYS THAT IT IS A 100% REFUNDABLE ???? VERY GOOD LIE!!

i don’t know how to start but today at 10:30 pm i have a trip jerteh to puchong but i smpai dekat stesen bas jerteh 9:30 pm . i check satu ii bas tu tkde satu pun bas tulis KB 80.I call service you so bad and so rude you guys yg tk check betul ii and tk call pun customer you for make sure where them. Bila dh tahu dia tertinggal customer driver bas boleh ckp dia tk boleh pusing salah diorang and diorang tknk bertanggungjawab . i sngt ii kecewa and i will never recommend to other . last i hope you ambl tindakan pada driver bas and the one yg angkat call . i call this no +60 9 766 7233 for help me but lastly nothing happen my money burn like nothing. ikutkan hati i satu bintang pun you guys tk layak .SO DISAPPOINTED!!

Customer service give bs answer. Just be honest if you don't know and say sorry. Let alone providing solutions, their cs literally put the blame back on us, their customers. Please improve your communication with your sub-companies. Also stop scamming people's money. Shame on you!!!

Bad experience. My bus 8 am till now 10.35 am I'm still in kl. Suasa holiday been collecting people all around kl from putra jaya, kl central, jln duta ect. Crazy. I think this is my last booking with redbus

Purchased ticket thru online , jb to butterworh 12pm .
Cs call for bus rescheduling 10am from jb to butterworth,it need take more than 12 to 13 hours to reach destination.horrible experience !!!!!!
Stop kl , Ipoh , taiping , parit Buntar , Nibong tebal , Kulim and butterworth !!!Waste time !!!guys , don’t purchase! ticket thru this rebus !!!

Was banned !!!!!

Bad srvice..sorry busOnlineticket is better than you,redbus. It is easy to get refund from busOnlineticket..redbus, this is my last time using yourservice..thank you..#duitsayatakhalalkan!

I booked a online ticket from TBS to Bukit Mertajam on 13/6/2023 and intended to travel 2359 hrs on 13/6/2023.. bit I was accidently booked travel on 14/6/2023 2359 hrs.
I've realized the mistake
i did on 2100 hrs 13/6/2023 and I tried to reschedule it immediately. But,bi did not succeeded after numerous attempt I made through the apps as well redbus.my. the reschedule indicated error message even after the call support person advised me on this matter..so I had to buy a ticked again to complete my journey. I'm 62 yrs old person had no remedy to be rectified on this matter.

the refundable ticket is actually NOT REFUNDABLE. I tried to call customer support to complain as my refund was rejected after filling up the refund form. I called the customer service, but nobody was there to assist. And I was trying to send an email to them, but the email was rejected due to an incorrect email address.

FULL SCAM! Totally untrustworthy.