ReSmart Reviews 

124
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, making recycling much easier by handling tricky and hard-to-recycle items. People appreciate the seamless process and clear communication. Many also highlight the staff as lovely, cheerful, and helpful, contributing to a positive overall user experience. However, some customers also noted issues with the delivery service. A few experienced missed pickups, with bags not collected as scheduled, sometimes due to drivers being unable to locate them or collections being repeatedly rescheduled. Specific items were also occasionally left behind.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, smart, and efficient for... See more

Product

Reviewers mention positive feedback about the product, highlighting how easy it makes recycling tricky items... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting excellent service... See more

User experience

People report positive experiences with user experience, finding the service convenient and easy to use for... See more

Staff

Consumers find staff to be positive, with many reviewers describing drivers and collectors as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a terrific service ! I live in an inner Melbourne city neighbourhood which has a strong Facebook group culture of recycling, repairing and reusing items to avoid landfill. This service not only h... See more

Rated 5 out of 5 stars

Reliable, fast and committed organisation out there making a difference. Companies are profit-orientated packaging everything in plastic thereby generating minimum spend from us. We go along-we are th... See more

Rated 5 out of 5 stars

Excellent communication. Very impressed with what they take and am very happy that my 'stuff' is not going to landfill. I have taken many loads to the local tip where is costs a considerable amount... See more

Rated 5 out of 5 stars

This was my first scheduled pick up by ReSmart and it couldn’t have been easier or gone better. Super efficient and the lady who collected my bag was lovely. What made me feel even better was tha... See more


Company details

  1. Garbage Collection Service
  2. Waste Management Service

Written by the company

ReSmart picks up anything that is dry, not organic and ont dangerous! None of these items should be thrown away in bins and sent to landfill - with our service and our Recycling app they can be recycled correctly! Do good, feel good!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(124)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just loved the idea of this right from…

Just loved the idea of this right from the get go. My daughter found you a year or more ago when I was whinging about the Coles recycling ceasing. We have been pooling our bags and using your service since then as you didnt do my area. Now you do do my area, so we are still pooling but from my place instead as she has had twins since we started this journey. Thank you for the service you provide,

1 April 2026
Unprompted review
Rated 5 out of 5 stars

SUCH a great experience

SUCH a great experience. It's so nice to be able to have an ongoing ReSmart collection at home that I can just pop out the front for someone to collect. I love knowing that I can dispose of things responsibly, so grateful for this service. Thank you!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Resmart monthly pick up

I get plenty of warning of the pick up so I never miss out, The four weekly frequency is ideal and I am happy that all this plastic is not going to landfill.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

ReSmart make it so easy to recycle all…

ReSmart make it so easy to recycle all sorts of things through them. From medicine blister packs and soft plastics to flat batteries and scrap fabric. I just need to pack it all up, and they collect my bags and boxes from my front door. It saves me a lot of time taking things to different collection points and keeps many items out of landfill. I highly recommend them.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Another successful collection

Another successful collection. Using ReSmart makes it so “easy peasy lemon squeezey” to recycle all those things that can’t go into the council recycling bin, which in our area is quite a lot of things. I can quit easily fill up two bags with just soft plastics alone. This service, so worth it!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

What a terrific service 😃

What a terrific service ! I live in an inner Melbourne city neighbourhood which has a strong Facebook group culture of recycling, repairing and reusing items to avoid landfill. This service not only helps with recycling and reusing items, but also handles those tricky or fiddly items, like bread tags, blister packaging, plastic bags and long fluorescent tubes. Today they also collected from me a metal camping cooker; next week I have a vintage underwater video camera case. Thanks ReSmart Team ! 😃

26 March 2026
Unprompted review
Rated 5 out of 5 stars

The Best Recycling Business.

We have been very pleased with the pickup every month. It's a great feeling knowing that all the soft plastics and any other items which need a new home can be picked up each month. Any interaction that we have had with the people picking up the bags is always positive. We love the fact that this service is something that we have done almost from the start after hearing about it on the radio. Well done to the business and the people involved. Please keep up the good work.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Pick up went soothly and very happy and relieved to be keeping things out of landfill. Probably would have preferred an earlier pick up date, but understand if logistics and demand dont make this possible. All in all an excellent service. Thank you!

23 March 2026
Unprompted review
Rated 4 out of 5 stars

Pickup was fine except that the driver…

Pickup was fine except that the driver was a little careless in putting things into the car/van. He dropped a plastic container from someone else's pickup in my driveway. I consequently drove over it and smashed it into lots of pieces which I then had to pick up. I was particularly concerned that the jagged pieces might give me a flat tyre. Will see how that goes over the coming days.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience.

I initially loved the concept behind Resmart, and my first pick-up went perfectly well, which made me confident in the service. Unfortunately, after that, everything went downhill.

My bag collection was rescheduled four times since the original pick-up date of 23 February. Even after being told that my collection had been prioritised, nothing happened and the bags were never collected.

After several reschedules and requests asking why it was so difficult for them to fulfil their service, I still have not received a clear explanation, apart from being told that they could not find a driver.

This is particularly frustrating considering that the entire service is based on collecting recycling bags. Because of these repeated delays, my waste unfortunately ended up going to landfill instead of being recycled.

After several reschedules and no resolution, I decided to cancel the service. Very disappointing experience.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Not everything was collected

The main item I needed to be collected was a small box of used batteries and an old printer, scanner and used printer cartridges. For some reason the batteries were left behind

6 March 2026
Unprompted review
ReSmart logo

Reply from ReSmart

Hi John,

Thank you for your review. We’re sorry that some items were left behind during this pickup. As the booking was made for two bags, our driver collected what could be taken within that allowance.

If there are still items remaining, we’d be happy to help arrange another collection. Please feel free to get in touch with our team at hello@resmart.co and we’ll gladly assist.

Warm regards,

Your ReSmart Team

Rated 5 out of 5 stars

So pleased to have found this service

So pleased to have found this service. Years of soft plastics building up with no council or government collection on the horizon can now be dealt with appropriately and not end up as land fill. Easy, convenient and very reasonable rates with good options for individuals and business.

5 March 2026
Unprompted review

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