Really good order and delivery Will use again
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them.... See more
Company replied
Prompt and efficient service. Excessive charge for delivery though.
Company replied
Not in any way to downplay the negative reviews, but just to give my own personal experience for some balance. Ordered 3 vinyl's (at a great price in the sale) at around 10pm Monday night. Woke up Tue... See more
Company replied
Company details
Written by the company
We're really into music. The home of exclusive, signed and limited edition vinyl records & cassettes. Specialising in the best new bands and established artists. Shop the newest releases and exclusive, limited-edition music products. We bring you closer to the artists, empowering you to become the ultimate music fan. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
Fernhead Road 103, W9 3EB, United Kingdom
- recordstore.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Fast delivery, product is exactly as on Internet page, also the fact Trust Pilot backs you gives me more trust in your products. Im very happy all around.
9 August 2024
Reply from Recordstore.co.uk
Hi Matt
Thank you so much for the 5-star review, happy customers is what we like to see! 😁️
We're glad to hear that your order arrived quickly and that it met your expectations!
Enjoy your new purchase and we hope you choose to shop with us again soon.
Many thanks,
Sarah
Fraudulent site
Disgraceful place. Paid £6.95 for next day delivery within 24 hours to find it takes FIVE days to deliver and they’re gaslighting me by saying “these are within our guidelines”. Basically fraudsters. Avoid
19 August 2024
Unprompted review
Reply from Recordstore.co.uk
Hi Charlotte
Thank you for leaving us a review.
We are sorry to hear about the issues with your order, apologies for any disappointment caused.
So we can look into this, please get in touch with us via the link below and provide us with as much information as you can, and we’ll
take a look and get back to you as soon as we can.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Roger
Thank you so much for leaving us with a 5-star review, glad to hear the album is perfect!
Enjoy the music and we hope you shop with us again soon 😀️
Many thanks,
Sarah
came very fast
9 August 2024
Reply from Recordstore.co.uk
Hi Chloe
Thank you so much for the 5-star review, we're happy to hear your order arrived very fast!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Everything perfect, well done
Everything perfect and more that fast, three days from Order to delivery including customs clearing…. We are speachless and can strongly reccomend Recordstore
8 August 2024
Reply from Recordstore.co.uk
Hey Thomas
Wow - thank you so much for taking the time to leave your glowing review ✨
We are really happy to hear of your positive experience using the Recordstore.
We hope you continue to shop with us in the future...
Many thanks,
Emma
The purchase was never sent
The purchase was never sent. The tracking number provided didnt work and the order was refunded.
8 August 2024
Reply from Recordstore.co.uk
Hey Okan
Thank you for taking the time to leave us a review.
We are very sorry to hear about the issues with your order, please accept our sincere apologies for any disappointment caused.
I can see you order has now been refunded in full! - Please reach out to us here if you require further assistance: https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=recordstore
We hope you will give us another chance in the future Okan, we are always taking on board customer feedback and improving our service ✨
Many Thanks,
Emma
Pre ordered box set which arrived on…
Pre ordered box set which arrived on the day of release.
25 July 2024
Reply from Recordstore.co.uk
Hi Jedder
Thank you so much for the 5-star review, we're happy to hear your box set arrived on the day of release! 😁️
Enjoy your new purchase and we hope you choose to shop with us again soon.
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi David,
Thank you so much for leaving us with 5 stars and sharing your experience!
We hope you shop with us again soon 😀️
Many thanks,
Niamh
Customer service were quick and lovely
Customer service were quick and lovely! Order came exactly when described!
1 August 2024
Reply from Recordstore.co.uk
Hey Edie,
Thank you for your review and kind words!
We are happy to hear you were pleased with our customer service team, and that we were able to assist you quickly! And we are even happier to hear your order arrived on time!
We hope you choose to shop with us again soon!
Many thanks,
Niamh
Good all round experience
Quick delivery. Well packed. Nice and easy. Would recommend.
8 August 2024
Reply from Recordstore.co.uk
Hey Sue,
Thank you for your 5-star review,
We are thrilled to hear you were happy with our speedy delivery & packaging!
We hope you choose to shop with us again!
Many thanks,
Niamh
Reply from Recordstore.co.uk
Hey Natasha,
Thank you so much for your review,
We are so happy to hear that you were pleased with our service, and we really appreciate your recommendation!
We hope you choose to shop with us again soon!
Many thanks,
Niamh
Reply from Recordstore.co.uk
Hi Aidan
Thank you so much for leaving us with 5-stars and positive feedback!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Delivered in good condition and order…
Delivered in good condition and order was correct, however was delivered a week late
8 August 2024
Reply from Recordstore.co.uk
Hi Ethan
Thank you so much for leaving us with a review, we're happy to hear your order arrived correct and in good condition!
We apologise for the delay and any inconvenience this caused.
We look forward to providing a better experience next time.
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Tony
Thank you so much for the 5-star review, we're glad you've had a great service!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
Oh for a piece of bubble wrap!
Like availability. Dislike having to chase up despatch. Very dissatisfied with packaging. Putting a cassette tape on top of a gatefold album without additional packaging in between was looking for trouble…..so now the cover has a rectangular imprint! Could only get a replacement by returning first, but that would not work as it was a birthday present.
Just seems a little amateurish.
7 August 2024
Reply from Recordstore.co.uk
Hi Melanie
Thank you for taking the time to leave us a review.
We think customer satisfaction is essential and are genuinely sorry that we haven’t met your expectations on this occasion.
We look forward to providing a better experience next time.
Many thanks,
Sarah
Very efficient dispatch
Very efficient dispatch, well packaged and exactly what was ordered. Thanks
7 August 2024
Reply from Recordstore.co.uk
Hi FP
Thank you so much for the 5-star review, we're happy to see you've had a positive experience!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Excellent range at good prices
Excellent range at good prices, arrived quickly and well packaged. Thanks.
7 August 2024
Reply from Recordstore.co.uk
Hi Nick
Thank you so much for leaving us with a 5-star review.
Glad you liked our excellent range, prices and speedy delivery! 😆️
We hope you choose to shop with us again soon.
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hey Philip,
Thank you so much for your 5-star review!
We are so happy to hear you were pleased with our service, and we hope you choose to shop with us again!
Many thanks,
Niamh
I am very happy
5 August 2024
Reply from Recordstore.co.uk
Hi Edvânia
Thanks for your review. We love seeing five stars and happy customers! 😁️
We hope you choose to shop with us again soon.
Many thanks,
Sarah
First order and quick delivery
5 August 2024
Reply from Recordstore.co.uk
Hi Karen
Thank you for taking the time to leave us with a 5-star review.
We're thrilled to hear that your first order was delivered quickly!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
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