I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
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I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
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Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Records Finder
Hi Dominique,
Thank you for your review! We’re glad to hear that you had a positive experience with our customer service. We appreciate your feedback and are always here if you need anything in the future.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Happy customer
I had a great experience with yourad a great experience with you employee,professional informative and perfessional, very quick with her assistance.
23 November 2025
Reply from Records Finder
Hello Elijah,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a great experience with our team member. It’s fantastic to know she was professional, informative, and quick to assist you.
We truly appreciate your kind words and are glad to have you as a happy customer. If you ever need anything else, we’re always here to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Kimberly,
Your 5-star review is greatly appreciated. We’re glad that our CS team was able to help. Please let us know if there’s anything else we can do for you.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Nice to know the service is out there when needed
I had an issue with my account and my representative was able to smooth it over and make it right
22 November 2025
Reply from Records Finder
Hi Theresa,
Thank you for the 5-star review. We’re happy to know that your representative handled your account issue smoothly. Please don’t hesitate to reach out if you need anything else.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Car Background Check
I used this site to search up the past owners of my current car simply out of sheer curiosity. Also to see if the dealership where I got it was being truthful. Sure enough, they were.
21 October 2025
Reply from Records Finder
Hi Laura,
Thank you for sharing your experience! We’re glad our service helped you verify the dealership’s information and satisfy your curiosity about your vehicle’s history. If you ever need additional reports or assistance in the future, we’re always here to help.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
amazing customer support
i started off a bit sketchy not gonna lie, but they are very helpful and incredibly kind customer support!
20 November 2025
Reply from Records Finder
Hi Lexi,
Thank you for your honest feedback! We’re glad to hear that while things may have started off uncertain, our team was able to provide the helpful and kind support you deserved. We truly appreciate the chance to assist you and are always here if you need anything in the future.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I got my records but not any luck…
I got my records but not any luck looking someone else up.
19 November 2025
Reply from Records Finder
Hi Jerry,
We're sorry if there were some records not available on our site. Rest assured, we will do our best to improve our services in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Donald,
Thank you for the wonderful 5-star review!
We’re happy to hear that our team was helpful, friendly, and courteous, and that we were able to resolve your problem. If you ever need further assistance, we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The customer service representative was…
The customer service representative was very helpful, professional, and polite.
18 November 2025
Reply from Records Finder
Hi Elizabeth,
Thank you so much for your kind review! We’re pleased to hear that our customer service representative was able to assist you in a helpful, professional, and polite manner. Providing a positive experience is always our priority, and we truly appreciate your feedback. Please don’t hesitate to reach out if you ever need assistance again.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Thanks to Rencel for assisting me with…
Thanks to Rencel for assisting me with my problem. Much appreciated!
18 November 2025
Reply from Records Finder
Hello Mitchell,
Thank you for your generous 5-star review. We are pleased to hear that Rencel was able to assist you effectively. Your feedback is sincerely appreciated. Should you require any further support, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great customer service
Great customer service! She patiently listened to my request, she made excellent suggestions to resolve the issue and started working immediately to find a resolution.
Great job!
Please give her a raise!!
17 November 2025
Reply from Records Finder
Hi Frank,
Thank you so much for your kind words! We’re thrilled to hear that our team member provided excellent service and was able to address your issue promptly. We’ll be sure to pass along your praise—it means a lot to her and to all of us. Thank you for taking the time to share your experience!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Chip,
Thank you for sharing your experience. We’re pleased our team could assist you effectively during your account cancellation. Don’t hesitate to contact us if you need help in the future.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Excellent Customer Service
I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He even offered a year of service but I told him I only needed for one moment that I already completed because I needed it to get a job. I really appreciate this because that 25 dollars was the gas I needed to get to work the next couple weeks.
17 November 2025
Reply from Records Finder
Hi Nehemiah,
Thank you for sharing your experience. We’re glad our customer service representative was able to help resolve the billing issue and provide options that worked for you. It’s wonderful to hear that the refund made a real difference during an important time, and we’re happy we could assist. If you ever need support in the future, we’re always here to help.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The lady was very kind in helping me…
The lady was very kind in helping me cancel my account
16 November 2025
Reply from Records Finder
Hi Shawn,
Thank you for your review! We’re happy to hear that the representative made the cancellation process easy and pleasant for you. If you ever have questions or need support, we’re always here.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good for finding information
Good for finding information and customer service is very good. I was able to get a refund on an unused month of my subscription within an hour of asking even on the weekend.
16 November 2025
Reply from Records Finder
Hi Rebecca,
We appreciate you taking the time to share your experience. It’s great to hear that you found our service helpful and that our team was able to process your refund promptly. Please feel free to reach out if there’s anything more we can assist you with.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Our contact was very helpful witch is…
Our contact was very helpful witch is greatly appreciated!
16 November 2025
Reply from Records Finder
Hi Kenneth,
Thank you for your feedback! We’re glad to hear that our representative was very helpful—your appreciation truly means a lot. If there’s anything else you need, we’re here to assist.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I didn’t receive what I was looking…
I didn’t receive what I was looking for. And also I paid for premium
16 November 2025
Reply from Records Finder
Hi Johana,
Thank you for your feedback. We’re sorry to hear you didn’t find the information you were looking for, especially after purchasing the premium service. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Furthermore, the account has been canceled, and no future charges will occur. If you need anything else in the future, please let us know. Have a great day and stay safe!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Harold was very polite and useful.
14 November 2025
Reply from Records Finder
Hi,
Thank you for your review! We’re glad Harold was polite and helpful. We appreciate your feedback and will continue to work on providing the best service.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Jay,
Thank you for your 5-star review! We’re glad Stephanie provided excellent service. We appreciate your feedback and look forward to serving you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The best and most reliable source of…
The best and most reliable source of information.
12 November 2025
Reply from Records Finder
Hi Hisham,
Thank you for this excellent review! We're happy you found our services reliable. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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